Hematology Customer & Field Excellence Lead - North Portugal
Portugal Job ID R0164576 Category Commercial Subcategory Sales,Sales Business Unit Global Oncology Job Type Full timeBy clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job Description
Job Purpose
This strategic role combines Customer and Key Account Management (KAM) responsibilities with In-Field Excellence leadership. As a Customer and KAM, you will be responsible for promoting the hematology portfolio in the North region, developing trustful relationships, driving scientific engagement, and executing customer-centric account plans. As the Field Excellence Lead, you will be responsible for coaching and supporting the overall Oncology & Hematology sales teams to elevate field capabilities.
This is a high-impact position requiring strong leadership, field-force acumen, strategic thinking, and a collaborative mindset to optimize both individual and team performance within Takeda’s Oncology Business Unit.
Key Responsibilities
Customer and Key Account Management (Strategic Focus 70%-80%)
- Develop and execute strategic account plans for hospitals and treatment centers in the North Region to optimize access and impact of the Hematology portfolio.
- Build and maintain trustful relationships with Hematologists, Pharmacists, hospital administrators, and other stakeholders.
- Lead high-level scientific engagements and commercial discussions, ensuring robust communication of product and disease insights.
- Identify and act on customer needs to co-develop innovative, customer-centric solutions in collaboration with the cross-functional team.
- Monitor performance against account targets and adjust strategies as necessary to meet business objectives.
Field Excellence Leadership (Operational & Strategic Focus: 20%-30%)
- Capability Building & Coaching:
- Act as a mentor and coach for the KAM team, strengthening skills in pre-call planning, post-call follow-up, omnichannel execution, and optimal CRM and field-force dashboards usage.
- Identify training gaps and support development of learning frameworks, onboarding programs, and cycle review processes tailored to team needs.
- Champion omnichannel strategies, enabling seamless integration of digital tools into field execution.
- Sales Force Effectiveness (SFE):
- Support Sales Force Effectiveness initiatives, including segmentation, targeting, and territory optimization.
- Contribute to the development of incentive plans (SIPs) aligned with therapy priorities and performance goals.
- Collaborate with DD&T teams to define field-force dashboards, ensuring real-time monitoring of key performance indicators (KPIs).
- Leverage CRM tools like Veeva to analyze data-driven insights and implement strategies that elevate customer engagement.
- Process Governance & Analytics:
- Oversee territory mapping, CRM activity quality, and KPI monitoring to ensure alignment with oncology portfolio goals.
- Track customer journeys using digital tools, ensuring high engagement standards and compliance.
- Establish feedback loops from field teams to cross-functional team, driving continuous improvement and alignment of local strategies.
Cross-Functional Collaboration
- Act as a liaison between the KAM team and other departments, including Medical, Market Access, and Marketing, ensuring coordinated execution within a compliant framework.
- Participate in regional field-excellence forums to contribute to knowledge-sharing and the localization of EUCAN-level strategies.
- Support cycle planning, co-developing strategic customer-centric account plans and fostering seamless cross-functional collaboration.
Qualifications & Experience
Education:
- Bachelor’s or Master’s degree in Business, Life Sciences, or related fields.
Professional Experience:
- Minimum 5 years of experience in KAM, Specialty Care Sales, or Commercial Excellence roles, preferably in Hematology or Oncology.
- Strong field-force coaching or SFE background, with a proven ability to enhance team productivity and performance.
- Demonstrated success in managing complex hospital and multi-stakeholder environments.
- Advanced experience with CRM systems (e.g., Veeva), KPI modeling, and analytics dashboards.
- Proven track record in executing omnichannel strategies effectively.
Takeda Core Capabilities (mandatory - applicable for all roles)
Takeda Leadership Behaviors:
- Clear demonstration of our leadership behaviors: Think Strategically, Inspire Others, Deliver Priorities, Elevate Capabilities.
Digital Knowledge:
- Upskilling on everyday digital tools and platforms relevant to the position, including artificial intelligence (e.g., CRM, Portals, PowerBI), to boost efficiency, effectiveness, and excellence.
Data-Driven Decision Making:
- Proficiency in using facts, metrics, and data to guide business decisions adjusted to the role and to leverage insights for strategic planning.
- Clarity on data sources, management, and analysis relevant to the role.
Agility and Adaptability:
- Ability to adapt quickly to change and embrace new business models, priorities, and digital mindsets.
- Result-oriented, with the ability to deliver expected results even in ambiguous circumstances.
- Increase efficiency and scalability by repurposing successful elements of existing solutions within the company.
Collaborative Mindset:
- Embrace a collaborative approach to problem-solving and innovation.
Continuous Learning:
- Embrace a life-long learning mindset and take ownership of your learning journey.
- Be proactive in building your development plan and stay updated with the latest market trends, digital technologies, and pharmaceutical industry best practices.
Skills & Competencies
- Advanced strategic account management.
- Expertise in sales analytics, territory optimization, and incentive plan design.
- Strong leadership and coaching ability, with proven experience in capability building.
- Scientific acumen and clinical communication expertise within Hematology/Oncology.
- Collaborative mindset with the ability to navigate cross-functional dynamics.
- Proficiency in CRM, Excel, and performance analytics tools.
Language & Travel Requirements
- Fluent in Portuguese and English.
- Willingness to travel across Portugal and occasionally within the EUCAN region.
This role demands a self-starter with a passion for customer excellence, a keen analytical mindset, and the ability to drive both strategic and operational success.
