Staff, Solution Hub, TBS Procurement Solutions Japan / TBS プロキュアメントソリューションズ ソリューションズハブ（一般社員）
Osaka, Ōsaka Job ID R0184578 Category Finance Subcategory Corporate Functions Business Unit Corporate Functions Job Type Full timeBy clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job Description
Please note that this job requires business-level Japanese speaking, writing, and reading skills.
タケダの紹介
タケダは「世界中の人々の健康と輝かしい未来に貢献する」ことを企業の存在意義（パーパス）としています。そして目指す未来を共有しながら、一人ひとりが自分の可能性を引き出し、お互いの個性を認め合う、多様性にあふれた先進的な組織作りに取り組んでいます。私たちと一緒に、世界中の人々のいのちに貢献し、さらなる成長と活躍を目指しませんか。
タケダはグローバルな研究開発型のバイオ医薬品のリーディングカンパニーです。従業員は創業時から受け継いできたタケダの価値観であるタケダイズム（誠実＝公正・正直・不屈）を道しるべとしながら、患者さんに寄り添い（Patient）人々と信頼関係を築き（Trust）社会的評価を向上させ（Reputation）持続可能な事業を発展させる（Business）を日々の行動指針としています。
”Better Health for People, Brighter Future for the World” is the purpose of a company. We aim to create a diverse and inclusive organization where people can thrive, grow and realize their own potential while enabling our purpose. We continue to innovate and drive changes that will transform the lives of patients. We’re looking for like-minded professionals to join us.
Takeda is a global values-based, R&D-driven biopharmaceutical leader. We are guided by our values of Takeda-ism, which has been passed down since the company’s founding. Takeda-ism incorporates Integrity, Fairness, Honesty, and Perseverance, with Integrity at the core. They are brought to life through actions based on Patient-Trust-Reputation-Business, in this order.
OBJECTIVES
Takeda Business Solutions (TBS) is a global function and key business partner for Takeda. TBS is committed to creating an exceptional experience where employees feel supported and confident in our solutions across Finance, Procurement, and HR.
The Staff, Solutions Hub supports the delivery of high-quality Procurement Solutions services for Takeda employees, suppliers, and business stakeholders in Japan. The role serves as a key operational contact point for procurement-related inquiries, requests, and issue resolution, ensuring timely, accurate, and customer-focused support.
The position contributes to an exceptional employee experience by providing guidance on procurement processes, systems, and policies, while ensuring compliance with established procedures and service standards.
In addition to daily operational support, the role actively contributes to continuous improvement, knowledge management, digital adoption, and process optimization initiatives that enhance service quality and operational efficiency.
ACCOUNTABILITIES
Procurement Operations Support
Support procurement operational activities including purchase order support, invoice-related inquiries, supplier-related requests, and system transactions.
Perform required validations, reviews, and documentation activities in compliance with policies and procedures.
Maintain accurate records and case documentation within designated systems and tracking tools.
Ensure operational activities are completed accurately, timely, and in accordance with applicable controls and compliance requirements.
Knowledge Management & Continuous Improvement
Contribute to the development and maintenance of knowledge articles, FAQs, work instructions, and standard operating procedures.
Identify recurring issues and recommend improvements to enhance service efficiency and user experience.
Participate in process standardization, quality improvement, and productivity enhancement initiatives.
Share knowledge and best practices with team members to support operational consistency and capability development.
Digital Adoption & Innovation Support
Support implementation and adoption of digital solutions, automation, analytics, and GenAI-enabled tools.
Provide feedback on system usability and user experience improvement opportunities.
Participate in testing, pilot activities, training sessions, and change management initiatives related to new technologies and processes.
Stakeholder Collaboration
Collaborate with Solutions Hub colleagues, Procurement teams, Global Procurement Solutions teams, and business stakeholders to ensure effective service delivery.
Build productive working relationships that support issue resolution and process improvement activities.
Support organizational initiatives and projects as assigned by the Manager or Lead, Solutions Hub.
CAPABILITIES
【Competencies】
Strong customer service mindset and commitment to delivering an excellent employee experience.
Effective communication and stakeholder engagement skills.
Attention to detail and commitment to quality.
Ownership and accountability for assigned work.
Problem-solving and analytical thinking.
Collaboration and teamwork.
Adaptability and willingness to learn new technologies and processes.
Continuous improvement mindset.
【Skills & Knowledge】
Required:
Experience in customer support, service delivery, procurement operations, finance operations, or shared services environments.
Strong communication skills in Japanese and working-level English.
Ability to manage multiple tasks while maintaining quality and accuracy.
Basic understanding of procurement processes and operational controls.
Experience using business systems and digital tools.
Strong organizational and problem-solving skills.
Preferred:
Experience with SAP, Ariba, MDG, ServiceNow, InvoiceTrack, or similar enterprise platforms.
Experience in Procurement Solutions, Procurement Operations, or Source-to-Pay processes.
Exposure to automation, GenAI, workflow technologies, or continuous improvement initiatives.
Experience in a Global Business Services (GBS) environment.
Knowledge of compliance, risk management, and governance requirements.
Experience working in a multinational or matrix organization.
タケダのDE＆I
Better Health, Brighter Future
Takeda Compensation and Benefits Summary:
Allowances: Commutation, Housing, Overtime Work etc.
Salary Increase: Annually, Bonus Payment: Twice a year
Working Hours: Headquarters (Osaka/ Tokyo) 9:00-17:30, Production Sites (Osaka/ Yamaguchi) 8:00-16:45, (Narita) 8:30-17:15, Research Site (Kanagawa) 9:00-17:45
Holidays: Saturdays, Sundays, National Holidays, May Day, Year-End Holidays etc. (approx. 123 days in a year)
Paid Leaves: Annual Paid Leave, Special Paid Leave, Sick Leave, Family Support Leave, Maternity Leave, Childcare Leave, Family Nursing Leave.
Flexible Work Styles: Flextime, Telework
Benefits: Social Insurance, Retirement and Corporate Pension, Employee Stock Ownership Program, etc.
Important Notice concerning working conditions:
It is possible the job scope may change at the company’s discretion.
It is possible the department and workplace may change at the company’s discretion.
