Manager, Omnichannel Specialist
Lexington, MassachusettsAt Takeda, it's our people, our values and our culture that make us special. We share a sense of vocation and a desire to serve others that pulses through our entire organization. We're fortunate to be grounded in a history that gives us a long term perspective, the confidence to stick to what we believe in, and the humility to know we don't have all the answers.
We combine this outlook with an agility and tenacity to deliver for our patients that has fueled the growth of our business. But what really sets our company apart is something we call Patient Trust Reputation Business. It's the framework that enables us to translate our purpose and values into action. It's how we synchronize the diversity of our perspectives, strengths and expertise. And it’s what keeps our decision making tethered to what really matters.
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Job Description
Manager,Omnichannel Specialist
Takeda Pharmaceutical
Lexington, MA
Position Summary
Provide HCP omnichannel execution guidance and best practices that help brand teams and agile pods translate engagement strategiesinto coordinated, feasible channel activation by standardizing runbooks, answering execution questions, and scaling learnings across brands
Key Responsibilities
Define HCP omnichannel execution standards: Maintain enterprise best practices for HCP omnichannel activation (e.g.,segment/eligibility rules, trigger logic, channel sequencing/cadence)
Provide consultative execution support: Serve as a go-to SME for brand teams, Media Architects, and pods to answer questionsand advise on HCP omnichannel activation feasibility, dependencies, and common execution pitfalls
Set readiness and quality expectations: Define launch-readiness and QA requirements for HCP omnichannel activations, and guideteams in diagnosing recurring executionissue
Enable full-funnel measurement and tracking: Ensure consistent tracking of HCP engagement and adoption metrics acrossthe journeyand resolve common measurement gaps
Enable test-and-learnexecution :Standardize experiment designs and templates (A/B sequencing tests, cadence tests,segment/eligibility tests, message/CTA tests, channel-mix tests); document learnings for enterprise playbooks
Report performance and learnings: Provide standardized performance snapshots and post-sprint/post-campaign readouts;captureearnings and feed them back to Agile pods to informfuture plansand the next sprint backlog
Support compliance and safety: Support compliant HCP activation aligned to internal review governance, privacy/consentexpectations, and FDA standards; flag risk areas and proactively escalate to the Media Buy Lead for resolution
Qualificationsand essential experience, attributes, skills, and knowledge
Bachelor’s degreerequired; MBA or advanced degree preferred.
5–7+ years of experience in pharmaceutical/biopharma/healthcaremarketing, communications, advertising, paid media;experience designing, executing, or advising on HCP omnichannel campaigns, including segmentation, channel sequencing, trigger logic, and full-funnel engagement tracking
Execution and Advisory Experience: Proven experience serving as a subject-matter expert for brand teams, media architects, or cross-functional pods,providingconsultative guidance on activation feasibility, dependencies, and common execution challenges.
Measurement, Testing, and Compliance: Experienceestablishingtracking frameworks, analyzing engagement metrics, implementing test-and-learn experiments, and ensuring compliance with regulatory, privacy, and internal review standards in pharma or healthcare marketing
More about us:
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.
This position is currently classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy.
Takeda Compensation and Benefits Summary
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
For Location:
Lexington, MAU.S. Base Salary Range:
$116,000.00 - $182,270.00
The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term and/ or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
EEO Statement
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
Locations
Lexington, MAWorker Type
EmployeeWorker Sub-Type
RegularTime Type
Full timeJob Exempt
YesIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Working at Takeda
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Inclusion
Here, you will feel welcomed, respected, and valued as a vital contributor to our global team. -
Collaboration
A strong, borderless team, we strive together towards our priorities and inspiring mission. -
Innovation
Bold initiatives, continuous improvement, and creativity are at the heart of how we bring scientific breakthroughs from the lab to patients. -
Great Place to Work
Recognized for our culture and ways of working, we’re proud to be Certified as a Great Place to Work® in 25 countries and regions. -
Work-Life
Our people-first mission extends beyond patients to include their families, communities, and our own Takeda family. -
Empowerment
Through trust and respect, you will have genuine support from leaders, managers, and colleagues to do your best work.
We're Steadfast In Our Commitment to Four Key Imperatives
Patient
Responsibly translate science into highly innovative medicines and accelerate access to improve lives worldwide.
People
Create an exceptional people experience.
Planet
Protect our planet.
Data & Digital
Transform Takeda into the most trusted, data-driven, outcomes-based biopharmaceutical company.
What we believe in
Our values of Takeda-ism are Integrity, Fairness, Honesty and Perseverance, with Integrity as the core. These are brought to life through actions based on Patient, Trust, Reputation and Business, in that order.
Our belief in putting people first extends beyond our patients — it includes their families and communities, as well as our Takeda colleagues and their families.
We are committed to embracing our differences, valuing different perspectives, and fostering a culture of respect, inclusiveness and empowerment.
Our embedded Diversity, Equity & Inclusion (DE&I) strategy enables us to attract and retain exceptional talent, drives innovation, and helps address systemic inequalities in our communities.
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Integrity
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Fairness
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Honesty
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Perseverance
Related Content
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4 Reasons Candidates Are Joining Team Takeda Discover the motivations that led new team members to join Takeda. -
Putting Patients First Explore more. -
Our R&D Pipeline Explore more.
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