Associate Director, Patient Assistance Operations - Neurology
Lexington, Massachusetts Job ID R0177025 Category Commercial Subcategory Patient Engagement,Marketing Specialty Care, Admin,Patient Engagement,Marketing Specialty Care, Admin Business Unit USBU (United States) Job Type Full timeBy clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job Description
About the role:
In conjunction with Senior Director, Brand Strategy and Operations, develop patient assistance strategies and tactics aligned to support overall Takeda and Patient Access priorities
This role will be highly collaborative across multiple stakeholders within Patient Access and across the USBU
Managing PAP partners in support of Takeda programs including contract negotiation, performance management, training, adhering to business rules and SOPs
How you will contribute:
- Developing and implementing appropriate Takeda procedures and business rules.
- Troubleshooting and resolving escalations and issues.
- Ensuring operational processes are developed, well documented, adhered to and that operations are tracked, measured and audited to ensure compliance with Takeda's guidelines and SOPs.
- Serving as a contact for our PAP HUB, pharmacy and ancillary suppliers.
- Managing the HUBs and all supplier partners.
- Ability to delegate, inspire and communicate effectively to colleagues, both peers and subordinates.
- Ability to hire, lead and develop a PAP team to support Takeda's mission.
- Ensuring the function provides quality, reliable delivery of customer solutions utilizing appropriate planning, process and delivery of services.
- Ensuring consistent, quality, compliant operations which assist in managing our business while ensuring compliance and manage risk for the organization.
- Ensuring good project management is used across the function and post project reviews occur with progress tracked and measured.
- Ensuring quality analytical and decision-making capabilities are developed and applied to issue identification and solution generation.
- Challenging vendor partners to identify and overcome barriers to performance and to surpass existing expectations, striving for excellence.
- Providing appropriate and timely feedback to vendor partners to ensure clarity of expectations.
- Ensuring teamwork across vendor partners and internal stakeholders.
- Communicating effectively and ensure Director, Patient Assistance & Vendor Ops is well informed and kept in the loop on potential issues and progress updates.
- Ensuring strong ownership for functional results and accountability.
- Providing strategic direction and leadership in the continuous development of the function and program.
- Benchmarking services and consistently evaluating modifications to plans to help the business.
- Maintaining current and forward thinking industry perspective and knowledge of best practices and benchmark on external trends.
- Ensuring partners have developed appropriate SOPs and business rules for each of the vendors providing service to Takeda and enhance the overall relationship for stellar patient outcomes.
- Working closely with Takeda support teams (PRT, creative services, telephony, IT, etc.) to keep all information regarding the program that are client facing up to date.
- Conduct and participate in partner's quarterly business reviews.
- Able to manage time and balance priorities.
Minimum Requirements/Qualifications:
- Bachelor's Degree required, master preferred
- Extensive project management required
- People management experience preferred
- Excellent verbal and written communication skills
- Proven track record of building effective working relationships with internal and external business stakeholders
- Ability to manage multiple projects and succeed in a dynamic, fast-paced environment
- 7+ years of experience in vendor management or project management role, or a related field is required, preferably in a regulated industry
- Proficiency in all Microsoft products is required.
- Experience in Patient Services and patient assistance programs preferred.
More about us:
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.
This position is currently classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy.
#LI - Hybrid
Takeda Compensation and Benefits Summary
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
For Location:
Lexington, MAU.S. Base Salary Range:
$154,400.00 - $242,550.00
The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term and/ or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
EEO Statement
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
Locations
Lexington, MAWorker Type
EmployeeWorker Sub-Type
RegularTime Type
Full timeJob Exempt
YesIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
