Manager, Patient Access Brand Strategy & Operations – Dermatology
Boston, Massachusetts Job ID R0182136 Category Commercial Subcategory Patient Engagement,Marketing Specialty Care, Admin,Patient Engagement,Marketing Specialty Care, Admin Business Unit USBU (United States) Job Type Full timeBy clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job Description
Join Takeda as the Manager, Patient Access Brand Strategy & Operations – Dermatology out of our Cambridge, MA office. The Manager, Patient Access Brand Strategy & Operations – Dermatology is responsible for supporting the operational execution and continuous improvement of Dermatology patient access services. This role focuses on the reliability and performance of day-to-day workflows across hub services, affordability/PAP components, and partner coordination—helping reduce patient and provider friction and improving speed-to-therapy and access equity.
How you will contribute:
• Execute and optimize daily patient access operations, ensuring accurate case handling, timely processing, and adherence to approved business rules and SOPs.
• Serve as the primary day-to-day operational point of contact for assigned hub/vendor teams; coordinate prioritization, troubleshooting, and escalations.
• Track, trend, and report KPIs/SLAs (e.g., turnaround time, quality, abandonment, rework); maintain an issue log with root-cause analysis and documented remediation actions.
• Support implementation of program and process changes through controlled change management, including training and communication support for vendors and internal stakeholders.
• Conduct routine quality reviews of case files and reporting outputs; support audit readiness documentation and corrective and preventive actions (CAPA) as needed.
• Partner with Market Access, Brand/Commercial, Field teams, Specialty Pharmacy partners (as applicable), and DD&T/Analytics to support a cohesive patient and provider experience.
• Identify patient/provider friction points and implement process improvements that reduce administrative burden and improve speed-to-therapy.
• Prepare materials and insights for operational reviews and business readouts; ensure actions are tracked to closure.
Minimum Requirements/Qualifications:
Bachelor’s degree required; healthcare, business, public health, or related field preferred.
7+ years of experience in patient services/hub operations, patient access operations, affordability/PAP operations, specialty pharmacy operations, and/or related healthcare operations.
Experience managing vendors or external partners and driving performance to defined KPIs/SLAs.
Working knowledge of U.S. reimbursement/coverage dynamics and affordability pathways; experience supporting patient support programs in a regulated environment preferred.
Strong operational execution and project management skills; experience supporting launch readiness and/or lifecycle change management preferred.
Excellent written and verbal communication skills; ability to work effectively in a highly matrixed organization.
Proficiency in Microsoft Office (Excel, PowerPoint); experience with case management/CRM platforms and BI tools preferred.
Dermatology and/or specialty product experience is a plus.
More about us:
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.
This position is currently classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy.
Takeda Compensation and Benefits Summary
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
For Location:
Boston, MAU.S. Base Salary Range:
$116,000.00 - $182,270.00
The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term and/ or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
EEO Statement
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
Locations
Boston, MAWorker Type
EmployeeWorker Sub-Type
RegularTime Type
Full timeJob Exempt
YesIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
