Senior Systems Engineer – Digital Quality Platforms
Bengaluru, Karnataka Job ID R0192077 Category Data, Digital and Technology Subcategory Data, Digital and Technology,Data, Digital and Technology Business Unit Corporate Functions Job Type Full timeBy clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job Description
The Future Begins Here
At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.
Bengaluru, the city, which is India’s epicentre of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.
At Takeda’s ICC we Unite in Diversity
Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.
PRIMARY OBJECTIVES:
The Senior Systems Engineer provides advanced technical expertise in the design, configuration, integration, and support of Digital Quality platforms, including Document Management (DMS), Quality Management (QMS), and Learning Management (LMS) systems.
This role requires direct engagement in hands-on technical execution across multiple domains—including application configuration, integration engineering, and data analysis—and is expected to independently diagnose and resolve complex technical issues. The role operates as a core member of the technical delivery team, ensuring solutions are technically sound, stable, and aligned with business and compliance requirements.
- Design, configure, and support DMS, QMS, and LMS platforms (Veeva QualityDocs, Veeva QMS, SuccessFactors Learning)
- Deliver scalable, compliant, and high-performing technical solutions aligned with Global Supply & Quality and Digital Quality objectives
- Design, build, and maintain new and existing integrations across Digital Quality platforms (DMS, QMS, LMS) and upstream/downstream systems
- Execute and adapt across a broad range of technical responsibilities—including configuration, integration, data analysis, and troubleshooting—to support system releases, issue resolution, and optimize platforms
RESPONSIBILITIES:
- Translate defined business and technical requirements into scalable system configurations, integrations, and enhancements across DMS, QMS and LMS platforms
- Collaborate with product owners, architects, and business stakeholders to shape and refine requirements, ensuring technical feasibility and alignment with platform capabilities
- Configure and enhance platform capabilities, including data structures, workflows, business rules, and security models, to support evolving business processes and compliance needs
- Design and implement integration solutions, including data flows, transformation logic, mapping rules and integration patterns (e.g., APIs, middleware such as SAP CPI/BTP, and SFTP-based interfaces), ensuring reliable and scalable data exchange across systems
- Support system releases and enhancements, including preparation and maintenance of required documentation (e.g., technical design specifications, procedures, manuals, test scripts)
- Execute validation activities (IQ, OQ, regression) in support of system releases and enhancements, ensuring compliance with GxP, data integrity and validation requirements
- Coordinate deployments and monitor post-release performance and stabilization for system releases and enhancements
- Analyze, validate, and reconcile data across platforms and integration layers to ensure accuracy, consistency, and data integrity
- Investigate and resolve complex system, integration, and data-related issues; perform root cause analysis and implement sustainable solutions to prevent recurrence
- Monitor system and integration performance, proactively identifying risks, bottlenecks, and opportunities for optimization
- Partner with upstream and downstream system teams to align on interface design, data dependencies, and change impacts
- Provide technical guidance and knowledge sharing to team members, contributing to continuous improvement of engineering practices
- Support vendor and partner activities related to platform enhancements, integrations, and issue resolution
SCOPE OF SUPERVISION:
NUMBER SUPERVISED WORKERS
Direct
Indirect
Employees
N/A
N/A
Non-Employees
N/A
Up to 10
EDUCATION AND EXPERIENCE:
- Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related field (or equivalent experience)
- 7+ years of experience leading and supporting enterprise GxP platforms within the pharmaceutical or life sciences industry
- Deep, hands-on expertise administering, configuring, and optimizing enterprise DMS, QMS, and/or LMS platforms (e.g., Veeva Vault applications, SAP SuccessFactors Learning, or comparable GxP systems)
- Demonstrated ability to operate across multiple technical domains—including application configuration, integration development, and data analysis—rather than working exclusively within a single specialization
- Proven experience designing, building, and supporting integrations across enterprise systems
- Extensive experience implementing and supporting systems in regulated environments, with a strong command of GxP requirements, data integrity principles, and validation (CSV) practices
Advanced technical proficiency with:
- APIs, middleware (e.g., SAP CPI/BTP, MuleSoft), and file-based/SFTP integrations
- Relational databases (e.g., Oracle, MS SQL), including complex SQL querying and data analysis
- Experience working with data pipelines, transformations, and integration-layer data processing, including validation, reconciliation, and issue resolution across systems
- Demonstrated ability to independently diagnose and resolve complex technical, integration, and data issues
- Experience applying Agile methodologies (e.g., Scrum) in complex environments, along with disciplined release management, change management, and delivery practices
- Strong communication skills, with the ability to effectively collaborate with both technical and business stakeholders
- Proficiency in written and spoken English
KEY SKILLS AND COMPETENCIES:
- Deep hands-on expertise in platform configuration, extensibility, and system behavior across DMS, QMS, and LMS platforms
- Broad, versatile technical skillset across application configuration, integration engineering, and data analysis, with the ability to adapt quickly, shift across domains, and independently execute in complex GxP environments
- Strong integration engineering capabilities, including APIs, middleware (SAP CPI/BTP), and enterprise data exchange patterns
- Proven ability to design, build, and optimize integrations across complex, multi-system environments
- Advanced troubleshooting and root cause analysis skills across systems, integrations, and data layers
- Strong understanding of data structures, mapping logic, and cross-system reconciliation
- Ability to independently execute technical work across multiple priorities in complex environments
- Strong attention to detail with a focus on system quality, compliance, and data integrity
- Effective collaboration skills, with experience working across global, cross-functional teams comprised of business and technical resources
- Experience working with vendors and external partners
LICENSES/CERTIFICATIONS:
Required (or ability to obtain within a defined timeframe):
- Certified Vault Platform Administrator or Certified Veeva Quality Administrator
Preferred:
- Additional Veeva Vault certifications: (e.g., Certified Veeva Quality Administrator, Vault Platform Technical Foundations)
- SAP SuccessFactors Learning Administration Certification
- SAP Integration Developer Certification
- SAP Solution Architect Business Technology Platform (BTP) Administrator Certification
- SAP BTP Administrator Certification
- Certifications in integration technologies or enterprise architecture
PHYSICAL DEMANDS:
- N/A
TRAVEL REQUIREMENTS:
- Ability to fly to meetings regionally and globally.
Benefits:
It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:
- Competitive Salary + Performance Annual Bonus
- Flexible work environment, including hybrid working
- Comprehensive Healthcare Insurance Plans for self, spouse, and children
- Group Term Life Insurance and Group Accident Insurance programs
- Employee Assistance Program
- Broad Variety of learning platforms
- Diversity, Equity, and Inclusion Programs
- Reimbursements – Home Internet & Mobile Phone
- Employee Referral Program
- Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 calendar days)
About ICC in Takeda
- Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.
- As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.
