Global Subchapter Lead – Service Platform Engineering

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Job Description

Global Subchapter Lead – Service Platform Engineering

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the needs of patients, our people, and the planet.

Bangalore, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement. 

At Takeda’s ICC we Unite in Diversity

Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators’ journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.

The Opportunity 

As the Global Subchapter Lead – Service Platform Engineering, you will provide leadership to your team(s), offering expertise and consultancy to business functions and your chapter to meet global demand in an agile manner. You will oversee the technical implementation of initiatives, ensure software development readiness while managing workload and building the skills and capabilities of chapter members. Your role includes setting and managing objectives for new initiatives, identifying new areas of interest, creating events or activities, and launching projects that align with the Global Chapter’s mission. You will lead your team to resolve complex digital and IT issues across regions and organizations within Takeda, manage workload and development of chapter members, and maintain visibility within the platform or business focus in alignment with the global chapter lead. This may involve developing or partnering with other parts of the organization to promote chapter activities. 

Responsibilities:

Resource Allocation and Staffing 

• Coordinate and collaborate with the Global Chapter Lead and Global Subchapter Leads to staff Subchapter members on Agile teams 
• Collaborates with the Global Chapter Lead and technical leads to understand business problems, products to ensure results whilst monitoring skill and capabilities developments 
• Manage resource constraints for Subchapter members across the Agile teams, and procure flex resources where appropriate 
• Establish and maintains open and clear lines of team communication to facilitate status transparency 
• Assess and balance the resourcing needs of the Agile teams with Subchapter member’s development goals 

Subchapter Development 

• Work closely with the Global chapter Lead and other Global Subchapter Leads within the chapter to provide the vision and lead the Subchapter capabilities build-out. 
• Cooperate closely with other Global Subchapter Leads within the chapter to ensure consistency in the procedures chapter wide. 
• Clearly define different Subchapter capabilities, with a harmonized set of roles and skills 
• Lead the Subchapter as an experienced practitioner and be a role model to the members. 
• Identify Subchapter members to serve as leaders who help provide training and oversight for their management responsibilities. 
• Manage escalations, risks, and issues related to the services delivered by the Agile teams. 

Talent Development 

• Foster close cooperation across all chapter members and encourages cross-training, knowledge sharing, and development. 
• Works with HR to define roles, recruit top talent, conduct candidate interviews, and onboard new chapter members 
• Track the progress of each individual toward completion of the training curriculum 
• Set targets for development and growth and completes final assessment of Subchapter members in professional development, in alignment with the technical capability lead. 
• Lead talent development and retention initiatives, including provisioning of training, sharing of best practices, and initiatives to promote a culture of continuous improvement. 

Performance Evaluations 

• Oversee collection of formative and evaluative feedback for each Subchapter member from their network of professional connections 
• Oversee delivery of performance evaluations for Subchapter members, factoring in individual contributions and collective team performance 

Dimensions and Aspects 

Leadership 

• Strong strategic thinking and decision making 
• Has demonstrated success in leading IT and technical teams 
• Experience in developing and managing high-performing teams 
• Ability to form strong working relationships across a matrix environment 
• Excellent communication, listening, and influencing skills; ability to listen, anticipate customer needs, and influence solutions. 
• Act as a change agent, drive IT culture and mindset within the country and region 

Decision-making and Autonomy 

• Technically strong with proven ability to make sound decisions and lead ServiceNow technology teams. 
• Ability to lead effectively and work concurrently across multiple priorities in a goal-oriented, timeline-driven, and remote management work environment 
• Solutions oriented, with the ability to structure ambiguous problems and develop qualitative and quantitative approaches for identifying and assessing various options to provide solutions 
• Strong business acumen with an ability to understand the business implications of decisions 
• Result oriented – drives to pragmatic solutions and balances the ideal with the practical in order to deliver best value to the organization 
• Makes timely decisions and translates strategy into action. Ensures impact is quantified, tracked and realized 

Innovation 

• Challenges the status quo to drive a greater value and growth for the business 
• Drive simplification, innovation, and continuous improvement activities while ensuring business continuity and minimal business disruptions 
• Ensures knowledge sharing across the delivery center and global IT 

Complexity 

• Proven track record of driving continuous improvement initiatives applying common methodologies such as LEAN, AGILE, or SAFe. 
• Demonstrated capability to successfully collaborate in a matrix organization and manage a complex cross-functional global environment. 
• Working within international/global remit and within and across other cultures 

Skills and Qualifications 

Required 

• Bachelor’s degree in relevant field, or other relevant work experience. 
• 10+ years of relevant professional experience in leading and developing ServiceNow based solutions. 
• 5+ years of experience in building and managing engineering teams. 
• A track record of success in developing technology leaders and staff. 
• Excellent written and verbal English skills with ability to clearly present ideas 
• Proven ability to architect scalable and robust solutions using ServiceNow platform. Strong understanding of architectural principles, data modeling, and system integration patterns. Experience in designing and implementing enterprise-level systems. 
• Expertise with modern DevOps concepts and CI/CD pipeline processes. 
• Experience in a fast-paced Agile environment. 
• Passionate about change and continuous improvement; willing to challenge status quo and dissent when needed, and not afraid to point out areas of development. 
• Exceptional analytical and problem-solving skills. 
• Highly collaborative working style, strong interpersonal capabilities and relationship building; proven ability to manage diverse client and stakeholder relationships, and to collaborate effectively with customers and colleagues. 
• Excellent ability to facilitate discussions around complex issues and bring them to resolution 

What Takeda Can Offer You

• Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people.
• At Takeda, you take the lead on building and shaping your own career.
• Joining the ICC in Bangalore will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.

Benefits

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

Competitive Salary + Performance Annual Bonus

• Flexible work environment, including hybrid working
• Comprehensive Healthcare Insurance Plans for self, spouse, and children
• Group Term Life Insurance and Group Accident Insurance programs
• Health & Wellness programs including annual health screening, weekly health sessions for employees.
• Employee Assistance Program
• 5 days of leave every year for Voluntary Service in addition to Humanitarian Leaves
• Broad Variety of Learning Platforms 
• Diversity, Equity, and Inclusion Programs
• No Meeting Days
• Reimbursements – Home Internet & Mobile Phone
• Employee Referral Program
• Leaves – Paternity Leave (4 Weeks), Maternity Leave (up to 26 weeks), Bereavement Leave (5 days)

About ICC in Takeda

• Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.
• As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.

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