Global Medical Information Team Lead
Bengaluru, Karnataka Job ID R0187185 Category Medical Affairs Subcategory Commercial Business Unit Global Portfolio Division Job Type Full timeBy clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job Description
The Future Begins Here
At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.
Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.
At Takeda’s ICC we Unite in Diversity
Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team
Role Objectives:
Lead the Bengaluru GCM Global Medical Information capability across Global Medical Information Content Factory Integration Leads and Global Medical Information Service Delivery Leads.
Ensure high quality and consistent GCM Medical Information service delivery, Medical Information content production oversight and monitoring, and coordination and support of risk management activities in accordance with Global Medical Information quality standards and KPI
Key Responsibilities:
Global Medical Information Team Management
Lead and develop individual contributors across GMI Content Factory Integration, support with Med Info Service Delivery and Risk Management workstreams
Manage prioritization, capacity, and service expectations in collaboration with the Global Medical Information teams
Establish clear operating rhythms, handoffs and decision boundaries with Global Medical Information
Maintain role-based training, SOPs, escalation contacts and onboarding materials for the GCM team
Content Factory Integration & Content Lifecycle
Oversee the single-entry-point to the Content Factory for new, updated, localized and reusable Medical Information content
Ensure the Global Medical Information Content Factory Integration Lead manages the direct Content Factory relationship, including briefs, source packages, timelines, revisions and workflow status
Promote reuse of approved content and appropriate routing of requests to reuse, update, localization or net-new development pathways
Ensure request records, metadata, version history, repository handoffs and content-lifecycle status are complete and traceable
Medical Information Service Delivery & Risk Management Activities
Oversee Medical Information case management, escalation workflows, service performance, handoffs, capacity, and quality monitoring across Global Medical Information teams and call-center vendors.
Oversee scorecards, service reviews, recurring issue analysis, operational gap escalation, and implementation of agreed continuous improvements.
Oversee risk management activities, including audit & inspection documentation retrieval, evidence-pack preparation, activity tracking, and monitoring of open Corrective and Preventive Actions (CAPAs) related to Medical Information.
Qualifications:
Experience: More than 9- 12 years of related experience; more than 7 years in the biopharmaceutical industry; more than 7 years in Medical Information, inquiry operations, content operations or healthcare contact-center services; experience leading teams or senior individual contributors preferred
Technical skills:
Strong knowledge of Medical Information workflows, content lifecycles and contact-center operations
Experience leading teams
Understanding of adverse-event, product-quality and complex-inquiry escalation requirements
Experience with audit readiness, operational performance, service partners and Medical Info platforms
Digital/AI fluency: Demonstrated ability to leverage digital tools (e.g., generative AI, automation, analytics) to improve Medical Information content operations, quality, compliance, and cycle times.
Education: A Medical, scientific, pharmacy, nursing, life sciences, healthcare administration, business or related degree is required; an advanced degree is preferred
Languages: Fluent English required; additional languages advantageous
BENEFITS:
It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:
Competitive Salary + Performance Annual Bonus
Flexible work environment, including hybrid working
Comprehensive Healthcare Insurance Plans for self, spouse, and children
Group Term Life Insurance and Group Accident Insurance programs
Employee Assistance Program
Broad Variety of learning platforms
Diversity, Equity, and Inclusion Programs
Reimbursements – Home Internet & Mobile Phone
Employee Referral Program
Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 calendar days)
ABOUT ICC IN TAKEDA:
Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.
As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.
#Li-Hybrid
