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Job Description

Objectives

The Head of Business Operations is to enable General Manager and country leadership team members to anticipate, take and track critical business decisions related to company growth over the mid to long term horizons. The function leads strategy, commercial excellence mandates, analyze and take key launch and portfolio planning decisions through structured analysis and alignments and create structured sales training and development charter and implementation for the LOC.

The role partners the GM in designing, achieving and tracking country priorities and KPIs (KPI setting, performance tracking, forecast landing and assess KPI achievement). The role is expected to deliver on all aspects of business requiring strategic evaluation and strategy development, and deliver on mandates like hypergrowth planning, organization wide blueprint creation and implementation and change management along with portfolio planning and commercial effectiveness.

Accountabilities:
Strategy and Portfolio Planning:

• Guide and drive high-quality differentiated commercial strategies to serve Takeda Thailand’s short- and long- term growth strategies.
• The core part of the function includes identifying growth levers and incubating future growth ideas / projects, go-to market (GTM) models creation and evaluation, operating and business model changes proposals and recommendations, portfolio planning and prioritization (existing and pipeline), PMO for Long range forecasting (LRF), business planning etc and change management.
• Identifying partnership models and co-owning its execution with cross functional leads.
• Prepares enterprise-wide performance management to provide strategic insight and foresights to leaders for effective decision making.

Commercial and Launch Excellence:

• Optimize commercial operation efficiencies
• Design, track and drive country priorities and KPIs
• Enhancing Takeda’s portfolio through systematic evaluation and prioritization.
• Business case creation, portfolio planning, leading planning phase cross-functional teams to achieve time-based milestones and ensure cross functional readiness criteria for commercial launches.

Customer Insight and DD&T Excellence:

• Shape business strategies and decisions through deep insights into customer behaviors, market trends, and competitive dynamics
• Maintaining CRM software and invest in improving CRM capabilities for a growing LOC, set sales force effectiveness (SFE) KPIs, sales Incentive planning (SIP).
• Work closely with all franchises to deliver enhanced commercial effectiveness.
• Drive digital transformation and innovation initiatives across our organization.
• Set up marketing excellence capabilities and work with DD&T team to develop technology enabled tools and processes for driving comprehensive digital strategy to enhance the patient journey across.

Commercial Functional Training and Development

• Creating commercial functions training and development needs to increase commercial effectiveness.
• Deliver corporate wide capability build training and manage and maintain new employee digital onboarding.

Required Qualifications:

• Bachelor’s degree in science or equivalent, MBA preferred
• At least 10 years of experience in Business Operations across life science organizations/ consulting companies
• Minimum 5 years in leadership role, people management experience must

Critical Skills and Competencies

• Strong financial understanding of P&L and drivers of Takeda’s portfolio
• Ability to influence and work effectively with various business partnerships, regions, and cultures
• Ability to develop strategic analysis that prepares decision making on a large scale (e.g. investment options, business models, large-scale projects)
• Strong interpersonal skills, building successful relationships with key stakeholders internally and externally to drive results
• Strong project management skills to drive cross collaboration initiatives
• Ability to operate in an ambiguous environment, with minimal supervision, strong personal drive and self-motivation
• Ability to deal with decision making processes in complex organizations and generate collaboration and followership
• In-depth knowledge of strategic aspects of running a business as well as comes with high level of ambiguity. The incumbent should be highly comfortable in collaborating across leadership levels to deliver on the outcomes
• Experience in coordinating, implementing and/or managing complex, diverse project and functions for a diverse environment. Project management and portfolio management experience in determining priorities and delivering projects on time and within budget.
• Brings strong network skill and connect within pharmaceutical industry within LOC to bring meaningful and timely insights on industry trends.

Communication Skills:

• Excellent cross functional communication across the organization to influence strategy formulation and align members on global strategy and vision
• Critical Leadership Capabilities:
• Strong proven leadership in team building, motivating, and developing people
• High level of personal maturity and natural authority
• Committed to capability building for sustainable growth
• Proven leader who has strong business acumen and can pre-empt strategic moves to move organization towards sustainable and profitable growth

Travel requirements:

• Local and international travel may be required from time to time.

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