People First - At Takeda we are dedicated to improving the health and well-being of all people and bringing them the hope of a brighter future. It is our passion that transforms every job into meaningful action. Our people are the heart of Takeda.  

Within our Strategy and Innovation department, we are looking for an experienced Omnichannel Engagement (OCE) Manager (all genders) on a permanent contract for our Swiss local office in Glattpark (Opfikon)

The OCE Manager will play a pivotal role in embedding omnichannel engagement capabilities within Commercial and Medical Business Units (BUs). This role requires a strategic thinker who can establish trust-based partnerships, align priorities, and drive innovative projects to enhance customer engagement strategies. The OCE Manager will also support the development of data fluency and capability building across the Swiss Local Operating Company (LOC) and support with system and platform management. 

Key Responsibilities

Embed OCE Capabilities in BUs:

• Provide support for customer engagement strategies and flagship campaigns. 
• Establish trust-based partnerships with BUs and align with brand priorities. 
• Promote data-driven decision-making and share best practices across LOCs. 
• Partner with BUs on innovative projects in data, digital, and technology. 
• Support capability building through knowledge upskilling and tangible use cases. 

Build LOC-Wide OCE Capabilities:

• Support LOC teams in achieving data fluency to enhance customer and patient outcomes. 
• Develop and implement processes, governance, and tools for efficient omnichannel engagement. 
• Manage and allocate campaign operations budget and ensure efficient campaign execution. 
• Transition projects/MVPs to stable products and drive continuous improvement. 
• Deploy scalable data-driven projects to enhance customer engagement. 
• Partner with the broader data, digital, and technology team to generate and share data, and leverage insights in OCE. 

Manage Systems and Platforms:

• Support with local OCE system and platform management, including web, SFMC, Veeva approved emails, websites, mobile applications, DAM, and social media. 
• Ensure integration and compatibility of OCE tools and platforms with global technology standards. 

Take part in the OCE Community:

• Participate and actively engage in OCE regional/global community forums. 
• Collaborate with regional/global teams to deliver and scale projects. 
• Drive collaboration and share best practices across LOCs, regionally and globally. 

Qualifications

• Proven experience in omnichannel engagement marketing (minimum 3 years) with hands-on experience in managing and executing OCE journeys. 
• Strong ability to establish and maintain trust-based partnerships with stakeholders. 
• Excellent understanding of data-driven decision-making and analytics interpretation. 
• In-depth knowledge of digital channels, platforms, and ecosystems, with a keen interest in the latest developments and innovations. 
• Demonstrated capability in managing budgets and executing efficient processes. 
• Experience in capability building and knowledge upskilling within an organization. 
• Strong communication and collaboration skills to engage with a broader community. 
• Ability to drive innovation and continuous improvement in customer engagement strategies. 
• Excellent communication skills in English. 

Empowering our people to shine  

At Takeda, we earn the trust of society and our customers through our values of Takeda-ism: Integrity, Fairness, Honesty, Perseverance. We incorporate these values in everything we do. They represent who we are and how we act. They help us make decisions that we can be proud of today and in the future. We enable our employees to develop their full potential. As a global top employer, we offer exciting career paths, promote innovation and strive for top performance in everything we do. Takeda fosters an inclusive, collaborative and international work environment where our teams are united by their relentless commitment to our goal of improving people's health and creating a better future for the world. Learn more at takedajobs.com.

Diversity, Equity and Inclusion