Senior Business Analyst- Service now -SecOps

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the needs of patients, our people, and the planet.

Bangalore, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.  

At Takeda’s ICC we Unite in Diversity 

Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and the abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.

The Opportunity

As a ServiceNow Senior Business Analyst, you will act as the key liaison between business stakeholders and technical teams, with a specific focus on the design, governance, and delivery of effective, user-centric solutions within the ServiceNow SecOps and Vulnerability Response domains. Your expertise will be essential in gathering and translating requirements, shaping innovative solutions, and ensuring strong alignment with Takeda’s business objectives and security standards. By harnessing your business analysis skills, in-depth knowledge of ServiceNow’s security operations capabilities, and your proficiency in stakeholder engagement, you will enhance Takeda’s ability to proactively identify, assess, and respond to security threats and vulnerabilities. Your work will be pivotal in delivering a seamless user experience while enabling effective risk mitigation and supporting Takeda’s ongoing digital transformation and compliance initiatives.

Responsibilities

• Drive delivery of SecOps roadmap led by the Product Ownerby integrating advanced vulnerability management in ServiceNow to align with risk and security goals.

• Stay current on cybersecurity trends and ServiceNow enhancements to continuously improve vulnerability response.

• Collaborate with cross-functional teams to translate security requirements into scalable, compliant ServiceNow solutions.

• Analyse vulnerability and event data to identify gaps, recommend process improvements, and accelerate remediation.

• Document business requirements, workflows, risks, and lessons learned to ensure transparency, audit readiness, and continuous improvement.

• Guide IT and security teams in optimizing and automating vulnerability response processes using ServiceNow and security APIs.

• Manage end-to-end implementation of the Vulnerability Response module, following Takeda SDLC and security standards.

• Ensure integrated operations between ServiceNow, vulnerability scanners, and threat intelligence tools for comprehensive response.

• Lead adoption of AI-driven automation for incident triage, threat enrichment, and remediation in vulnerability management.

• Partner with operations and compliance to resolve issues, ensure best practices, and validate regulatory compliance.

• Present demos, process enhancements, and recommendations to stakeholders to support security innovation.

• Mentor junior team members and analysts to advance skills and strengthen SecOps capabilities

Skills and Qualifications

• Bachelor’s degree or higher in Computer Science/Information technology; or relevant work experience.

• 5+ years of combined experience in business analysis and in architecting, designing, and developing comprehensive ServiceNow solutions, with a strong focus on SecOps and VR modules.

• 2+ years of experience with ServiceNow Service Catalog module is a must.

• Strongunderstanding of Security Operations and VulnerabilityResponseprocesses.

• Proficiency in analyzing and interpreting complex business requirements to align with organizational strategies, translating them into actionable insights and solutions 

• Strong verbal and written communication abilities to articulate business cases, engage stakeholders, and foster collaboration.

• Ability to translate complex business requirements into technical solutions and convey technical information back to business stakeholders in an accessible and actionable manner.

• ServiceNow System Administrator certification (required).

• ServiceNow Application Developer certification (preferred).

• Strong analytical and problem-solving skills.

• Ability to manage priorities and work independently in a fast-paced environment.

• Fluent English (both written and oral).

WhatTakeda Can Offer You

• Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people.

• At Takeda, you take the lead on building and shaping your own career.

• Joining the ICC in Bangalore will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.

Benefits

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

Competitive Salary + Performance Annual Bonus

• Flexible work environment, including hybrid working

• Comprehensive Healthcare Insurance Plans for self, spouse, and children

• Group Term Life Insurance and Group Accident Insurance programs

• Health & Wellness programs including annual health screening, weekly health sessions for employees.

• Employee Assistance Program

• 5 days of leave every year for Voluntary Service in addition to Humanitarian Leaves

• Broad Variety of Learning Platforms

• Diversity, Equity, and Inclusion Programs

• No Meeting Days

• Reimbursements – Home Internet & Mobile Phone

• Employee Referral Program

• Leaves – Paternity Leave (4 Weeks), Maternity Leave (up to 26 weeks), Bereavement Leave (5 days)

About ICC in Takeda

• Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.

• As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our globa