Key Account Manager, GI

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Job Description

PURPOSE:

The Key Account Manager (KAM) is the liaison between Takeda and IBD treatment centers within the designated territory and acts as an ambassador for Takeda’s brand, vision, and values. The KAM is responsible for driving appropriate utilization of Takeda’s IBD therapies and associated services through compliant, evidence-based engagement with healthcare teams to support optimal patient care.

SCOPE:

The KAM leads account-centric engagement across assigned key accounts (e.g., IBD centers and affiliated gastroenterology practices), collaborating with cross-functional partners to identify customer needs, develop account plans, and execute tactics aligned to business objectives and customer priorities.

KEY JOB ACCOUNTABILITIES:

Therapeutic Area and Product Specialist

• Deliver the agreed strategy and necessary tactics within key accounts to drive Takeda performance, including product and therapeutic area education and detailing to prescribers and other key stakeholders.

• Maintain a comprehensive understanding of relevant therapies and competitive products (data, studies, outcomes, and current promotional messaging).

• Provide compliant, evidence-based scientific and disease-state information on Takeda therapies to appropriate stakeholders.

Key Account Management

• Develop, execute, and regularly refine strategic and tactical account plans, including needs assessment, stakeholder and influence mapping, prioritization of objectives, and milestone tracking.

• Deliver approved messages encompassing clinical, financial, outcomes-related, and operational topics in a compliant and accurate manner.

• Foster confidence in Takeda’s holistic approach to engagement and coordinate ongoing service and support as needed.

• Track and communicate KPIs and performance metrics as defined in account plans.

• Prepare and present account business plans to management as required.

Commercial Excellence

• Achieve sales goals and objectives by delivering business objectives and other key metrics in the assigned territory.

• Develop a detailed territory action plan, including budget requirements; manage and monitor the approved annual territory budget.

• Consistently identify and pursue compliant opportunities to drive results aligned to the unique needs of key accounts, supporting Takeda as a trusted partner of choice.

• Leverage CRM systems to prioritize call objectives based on segmentation, strategy/tactics, realistic milestones, and prior customer interactions.

Communication & Cross-Functional Collaboration

• Proactively engage in compliant collaboration with cross-functional teams to ensure alignment on objectives and coordination of activities with accounts and external stakeholders.

• Identify and raise relevant issues and propose potential solutions through appropriate internal and external channels.

• Conduct market surveillance and communicate in-field intelligence to internal stakeholders (customer insights, external stakeholder activities, and market trends).

• Perform all duties in compliance with applicable laws, industry codes, and Takeda policies and procedures.

COMPETENCIES:

• Highly motivated, self-directed, collaborative, and results-driven, with a proven track record of successful key account management in biotechnology/pharmaceuticals.

• Strong scientific aptitude.

• Strong collaboration skills and experience working effectively within teams.

• Strong verbal, influencing, presentation, and written communication skills.

• Bilingual French and English proficiency required.

Digital Competencies

• Data-driven decision-making: Ability to collect, analyze, and interpret data to make informed decisions and drive business outcomes.

• Digital collaboration: Effective work in virtual/remote settings using digital collaboration tools (including MS Teams).

• Digital fluency: Proficiency with digital tools, next-best-action platforms, AI-enabled tools, and technologies (including MS Office) to communicate with impact and work efficiently.

• Learning and innovation: Demonstrated commitment to continuous skill development, experimentation, and fostering digital curiosity.

• Trust & security: Understanding of cybersecurity threats and best practices to protect sensitive information and systems.

EDUCATION, LICENSES/CERTIFICATIONS, EXPERIENCE:

• Bachelor’s degree (BA/BSc/BCom).

• Advanced business or scientific degree (MBA, MSc, PharmD) is an asset.

• Minimum 5 years of sales experience to healthcare professionals in pharmaceutical, biotech, device, specialty, or healthcare industries.

• Demonstrated growth mindset, including courage to implement innovative approaches and agility to adapt to drive success.

• Demonstrated business and strategic planning skills to identify partnership opportunities and adapt to changing market conditions.

• Experience managing and communicating complex reimbursement topics/issues.

• Pharmaceutical product launch experience is an asset.

• Experience in other functions (e.g., marketing, market access, medical) is an asset.

• Valid driver’s license.

• Ability to travel in-field, including overnight as required.

This job posting is for an existing vacancy.

Takeda may use additional Talent Acquisition technologies and artificial intelligence to support the recruitment process, including video interviewing. Artificial intelligence will be used to support, but not solely determine, applicability for a specific position.

Takeda Canada encourages applications from all qualified candidates. In accordance with our accommodation policies and applicable provincial accessibility legislation, please advise us if you need accommodation in order to participate in the recruitment process. Any information you provide relating to accommodation will be addressed confidentially.

Locations

Base Salary Range:

The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Canada based employees may be eligible for a comprehensive range of benefits and incentives. Benefit eligibility varies by position and can include, amongst others:

• short-term and/or long-term incentives

• subsidies for fitness and internet

• medical, dental, and vision insurance

• basic life and accidental death and dismemberment (AD&D) insurance

• participation in the Registered Retirement Savings Plan (RRSP); company match into a Deferred Profit-Sharing Plan (DPSP) (if eligible)

• short-term and long-term disability coverage

• annual vacation entitlement; additional paid time off and company holidays

• a tuition reimbursement program

• a variety of well-being benefits

Les collaborateurs basés au Canada peuvent, selon leurs postes, bénéficier d’un ensemble complet d’avantages sociaux. L’éligibilité à ces avantages varie selon le poste, et peut inclure:

• des primes ou dispositifs d’intéressement à court et/ou long terme,

• des subventions pour les abonnements sportifs et abonnements internet

• une assurance santé incluant la prise en charge des frais médicaux, dentaires et optiques

• une assurance vie de base ainsi qu’un assurance en cas de décès ou de mutilation accidentels (AD&D)

• une participation au Régime enregistré d’épargne-retraite (REER) ; contribution équivalente de l’entreprise dans un régime de participation différée aux bénéfices (RPDB) (si admissible)

• une couverture en cas d’incapacité de travail temporaire ou prolongée

• un droit à congés payés annuels, avec jours de vacances, jours de récupération et jours fériés spécifiques à l’entreprise

• un programme de remboursement des frais de scolarité

• une variété d’avantages liés au bien-être

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