Senior Director, Patient Access Portfolio Strategy and Operations
Lexington, MassachusettsAt Takeda, it's our people, our values and our culture that make us special. We share a sense of vocation and a desire to serve others that pulses through our entire organization. We're fortunate to be grounded in a history that gives us a long term perspective, the confidence to stick to what we believe in, and the humility to know we don't have all the answers.
We combine this outlook with an agility and tenacity to deliver for our patients that has fueled the growth of our business. But what really sets our company apart is something we call Patient Trust Reputation Business. It's the framework that enables us to translate our purpose and values into action. It's how we synchronize the diversity of our perspectives, strengths and expertise. And it’s what keeps our decision making tethered to what really matters.
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Job Description
The Senior Director, Patient Access Portfolio Strategy and Operations is a critical enterprise leader responsible for defining and advancing Takeda’s next-generation patient access ecosystem through digital innovation, technology enablement, and portfolio-level strategy. This role sets the vision for how evolved digital connections into patient support tools and technology platforms transform the patient and provider experience, accelerate speed to therapy, and drive scalable, insight-driven access models across the USBU portfolio. The leader will lead various functional support teams that work across the four business aligned teams in order to best support the patient journey and the department.
How You Will Contribute
Portfolio Strategy & Capability Orchestration
- Develop and execute a portfolio-level patient access strategy across brands, ensuring consistency, scalability, and efficient deployment of capabilities
- Establish frameworks to prioritize investments across access programs, digital tools, and service models
- Drive cross-brand standardization where appropriate while enabling tailored solutions for complex therapeutic areas
- Lead governance models to evaluate performance, financial governance, and continuous optimization of portfolio initiatives
Technology & Innovation Strategy
- Define and lead the enterprise digital vision for Patient Access, aligned with USBU and PAMA strategy
- Identify and prioritize transformative digital capabilities (e.g., automation, AI-enabled workflows, advanced analytics, patient/provider engagement platforms)
- Drive modernization of patient access infrastructure to enable seamless, omnichannel patient and provider experiences
- Partner with DD&T to translate business needs into scalable, interoperable technology solutions
- Support the evolution of core patient access platforms (CRM, data integration layers, pharmacy tools)
- Advance real-time visibility into patient journey performance, drop-off points, and intervention opportunities
- Champion data-driven decision making through advanced analytics, predictive modeling, and performance dashboards
Innovation & External Partnerships
- Identify and build strategic partnerships with digital health, technology, and data solution providers
- Evaluate emerging technologies and vendors to enhance patient engagement, affordability navigation, and access efficiency
- Lead pilot programs and innovation initiatives to test and scale new capabilities
- Bring external best practices and innovation into Takeda’s access ecosystem
Enterprise Influence & Cross-Functional Leadership
- Serve as a senior strategic partner to MACS, DD&T, A&I, Commercial Operations, Medical, Legal, Compliance, and Field Access teams
- Lead for the finance and contracting centralization and harmonization for patient access
- Ensure alignment between digital capabilities and broader market access, brand, and commercial strategies
- Represent Patient Access in enterprise digital governance and transformation forums
Leadership & Capability Building
- Build and lead a high-performing team focused on portfolio program strategy
- Foster a culture of innovation, accountability, and continuous improvement
- Upskill the broader organization on digital enablement and future-ready patient services access models
EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS
- Bachelor's degree required, Master's Degree preferred
- 10–15+ years in biopharmaceutical patient access, specialty pharmacy, hub services, or related commercial operations.
- Deep understanding of U.S. payer, channel, SP distribution, and patient support models.
- Demonstrated success leading large, complex operations and cross functional transformation.
- Expertise in systems, workflow design, vendor oversight, and process optimization.
- Strong analytical, problem-solving, and enterprise leadership capabilities.
- Ability to influence senior stakeholders and lead through complexity and ambiguity.
- Strategic and systems minded — able to architect end-to-end operational frameworks.
- Operationally excellent — delivers measurable improvements in speed, quality, and patient outcomes.
- Digitally fluent — understands data flows, reporting, CRM platforms, and automation opportunities.
- Collaborative and enterprise-oriented — activates cross functional partners to enable unified patient access.
- Inspired leader — develop talent and elevate organizational capability.
- Demonstrated expertise in digital transformation, technology strategy, and platform enablement within healthcare or life sciences
- Strong experience developing and scaling enterprise portfolio strategies across multiple brands or business units
- Deep understanding of patient access, reimbursement, and market access dynamics
- Proven ability to partner with IT/technology organizations to deliver complex system implementations and integrations
- Experience leveraging data, analytics, and AI-driven insights to inform strategy and operations
- Strong strategic influence and executive communication skills, with the ability to align senior stakeholders
- Experience evaluating and managing external technology and digital health partners
- Knowledge of healthcare ecosystem dynamics including payers, providers, and patient services models
- Demonstrated ability to lead through ambiguity and drive innovation at scale
More About Us
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.
This position is currently classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy.
Takeda Compensation and Benefits Summary
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
For Location:
Lexington, MAU.S. Base Salary Range:
$212,000.00 - $333,190.00
The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term and/ or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
EEO Statement
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
Locations
Lexington, MAWorker Type
EmployeeWorker Sub-Type
RegularTime Type
Full timeJob Exempt
YesIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Working at Takeda
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Inclusion
Here, you will feel welcomed, respected, and valued as a vital contributor to our global team. -
Collaboration
A strong, borderless team, we strive together towards our priorities and inspiring mission. -
Innovation
Bold initiatives, continuous improvement, and creativity are at the heart of how we bring scientific breakthroughs from the lab to patients. -
Great Place to Work
Recognized for our culture and ways of working, we’re proud to be Certified as a Great Place to Work® in 25 countries and regions. -
Work-Life
Our people-first mission extends beyond patients to include their families, communities, and our own Takeda family. -
Empowerment
Through trust and respect, you will have genuine support from leaders, managers, and colleagues to do your best work.
We're Steadfast In Our Commitment to Four Key Imperatives
Patient
Responsibly translate science into highly innovative medicines and accelerate access to improve lives worldwide.
People
Create an exceptional people experience.
Planet
Protect our planet.
Data & Digital
Transform Takeda into the most trusted, data-driven, outcomes-based biopharmaceutical company.
What we believe in
Our values of Takeda-ism are Integrity, Fairness, Honesty and Perseverance, with Integrity as the core. These are brought to life through actions based on Patient, Trust, Reputation and Business, in that order.
Our belief in putting people first extends beyond our patients — it includes their families and communities, as well as our Takeda colleagues and their families.
We are committed to embracing our differences, valuing different perspectives, and fostering a culture of respect, inclusiveness and empowerment.
Our embedded Diversity, Equity & Inclusion (DE&I) strategy enables us to attract and retain exceptional talent, drives innovation, and helps address systemic inequalities in our communities.
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Integrity
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Fairness
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Honesty
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Perseverance
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