Service Manager

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Job Description

The Future Begins Here: At Takeda, we are creating a future-ready organization that uses data and digital to meet the needs of patients, our people, and the planet. We need your help to make this happen. Join our Innovation Capability Center (ICC) in Bratislava, Slovakia.

ABOUT ETHICS & COMPLIANCE

Digital Ethics & Compliance (DE&C) is part of the E&C organization and focuses on:

• ensuring that ethical behavior plays a fundamental role in risk mitigation.

• being a forward-thinking leader in risk identification and mitigation.

• building a modern function supporting achievement of Takeda’s vision.

E&C will respond rapidly to changing environments and business needs, it is close to the market and encourages ethical behavior in line with Takeda’s values. By working in an agile manner E&C ensures the balance between stable structures, governance, processes and systems, and dynamic approaches to delivering innovative solutions to appropriately manage our risks.

E&C commits to:

• Acting as role model for Takeda's values, ethics and values-based decision making, fostering this mindset in clients, partners, and team.

• Enabling the organization to take decisions which are ethical and in line with our priorities of Patient, Trust, Reputation, and Business.

• Collaborating across all E&C teams and partner with DD&T stakeholders to embed ethics and compliance as part of the way everyone works at Takeda.

DE&C Team addresses digital, data and compliance risks by:

• Providing frameworks, SOPs and other tools that support the DD&T organization to incorporate Ethics and Privacy by Design in their Data and Technology programs and platforms.

• Deploying a Responsible/Ethical AI risk and control framework within Takeda

• Deploying the Global E&C Programs towards strengthening Takeda Ethical culture, Risk Management and Regulatory compliance.

• Acting as a E&C authority, trusted partner, and collaborator to ensure all digital operations are compliant and ethical, while also leveraging the latest technologies to drive innovation and growth.

• Works with the GD&T team to align technologies with digital ethics to scale up the areas of social media, Cloud, Data & &RWD, SaMD and social media.

THE OPPORTUNITY

As a Service Manager at Takeda Pharmaceutical, you will play a pivotal role in coordinating the development and implementation of responsible AI practices and policies across the organization.

Your primary focus will be to ensure that AI technologies and systems are used ethically, transparently, and in a manner that aligns with Takeda’s values and regulatory requirements. You will collaborate with cross-functional teams, including data scientists, engineers, legal experts, and business leaders, to foster a culture of responsible AI and drive initiatives that promote fairness, accountability, and inclusivity in AI applications.

RESPONSIBILITIES

1. Implement AI Policies

• Formulate, implement, and enforce policies governing the ethical use of AI technologies.

• Ensure compliance with industry standards and regulatory requirements.

2. AI Ethics Training and Awareness

• Design and deliver training programs to educate employees on responsible AI practices.

• Foster a culture of ethical AI development and usage across the organization.

3. Audit and Monitor AI Systems

• Conduct regular audits and monitoring of AI systems to identify and mitigate biases.

• Ensure AI-driven decisions are fair, transparent, and accountable.

4. Stakeholder Collaboration

• Collaborate with data scientists, engineers, legal counsel, and business leaders to integrate responsible AI principles into product development and business operations.

5. Risk Management

• Identify and assess potential risks associated with AI applications.

• Develop and implement strategies to mitigate these risks

6. Regulatory Compliance

• Ensure all AI practices comply with relevant laws, regulations, and industry standards.

• Maintain an up-to-date understanding of AI-related legal and regulatory developments.

7. Innovation and Best Practices

• Stay abreast of the latest advancements in AI ethics and responsible AI practices.

• Continuously improve and innovate Takeda’s AI strategies.

8. Reporting and Documentation

• Maintain comprehensive documentation of AI policies, procedures, and audits.

• Prepare reports for senior management and regulatory bodies as required.

9. Community Engagement

• Represent Takeda in industry forums, conferences, and working groups focused on AI ethics.

• Contribute to the broader dialogue on ethical AI practices.

10. Diversity and Inclusion

• Promote diversity and inclusion in AI development to ensure systems are designed to be equitable for all users.

REQUIRED EXPERIENCE & QUALIFICATION

• A bachelor’s or master’s degree in computer science, data science, artificial intelligence, ethics, law, or a related field; a Ph.D. is a plus.

• A minimum of 3 years of experience in AI, data science, or a related field, with a focus on AI ethics and responsible AI practices.

• Proficiency in AI and machine learning technologies, along with experience in auditing and evaluating AI systems for fairness and bias.

• In-depth understanding of AI-related laws, regulations, and industry standards, with the ability to navigate complex regulatory landscapes..

• Understanding of the technical aspects of digital workflows.

• Experience implementing process improvements to address workflow issues, enhancing efficiency and reducing downtime.

• Experience tracking and diagnosing technical issues, collaborating with cross-functional teams to design and implement effective solutions.

• Strong software background to streamline project management and facilitate communication within a matrixed environment.

• Experience leading complex projects, coordinating resources and timelines to meet organizational goals and deliver high-quality outcomes.

WHAT TAKEDA CAN OFFER YOU

At Takeda, you may build your career, while contributing to better people’s lives. Expect trust driven culture built around Integrity, Fairness, Honesty, and Perseverance. Joining ICC will give you access to high end technology, training and colleagues who will support your growth.

Salary

As a motivated employee, you should be compensated appropriately. The minimum salary for this position is € 4450 per month (full time), but your final remuneration package may be higher depending on your qualifications and experience.

Benefits

Here are a few benefits our employees are enjoying at Takeda. To get a full picture of what we are offering, follow this link.

• Cafeteria

• Medical - High standard medical care

• Bridge days

• Summer Hours

• Multisport Card

Your application and all conversations that occur with the recruiter, HR, and the hiring manager as part of that application will be treated in the strictest confidence.

At Takeda’s ICC we Unite in Diversity
Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team. 

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