Digital Communications and Change Manager

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Job Description

ACCOUNTABILITIES

Change and Communication Service Delivery

• Lead Change Initiatives: Coordinate and oversee change and communication services for digital technology implementations.
• Effectiveness Tracking: Monitor and report on the effectiveness of change initiatives using standard KPIs and metrics.
• Collaborative Engagement: Work closely with communications team members to ensure a seamless user experience.

Training and Development

• Training Execution: Implement training strategies, including material development and effectiveness tracking.
• Team Collaboration: Partner with training team members to optimize training delivery and user experience.
• Curriculum Development: Assist in developing training curriculum and conducting Training Needs Assessments.

Change Management Execution

• Change Identification and Mitigation: Identify and address organizational, process, system, and data changes.
• Stakeholder Collaboration: Engage with stakeholders to refine change and communication methods.
• Adoption Promotion: Facilitate communications and engagement activities to enhance change adoption.

Project Management

• Project Planning: Develop and manage project plans, including milestones, status tracking, and reporting.
• Resource Oversight: Provide guidance and oversight to ensure successful execution of project activities.
• Risk Management: Identify and manage risks associated with change initiatives.

Continuous Improvement

• Improvement Implementation: Apply continuous improvement strategies using lessons learned and user feedback.
• Community Participation: Engage in OCM community activities to foster internal collaboration and capability building.
• Method Enhancement: Collaborate with stakeholders to refine change and communication methodologies.

Interpersonal Skills

• Communication Proficiency: Exhibit strong verbal and written communication skills to articulate change messages effectively.
• Relationship Building: Cultivate relationships with key stakeholders to ensure successful change management.
• Cultural Sensitivity: Work effectively within multi-cultural teams, demonstrating adaptability and flexibility.

Technical Skills

• Tool Proficiency: Utilize change management tools and methodologies to facilitate organizational change.
• IT Competency: Demonstrate solid IT skills and the ability to learn new systems quickly.
• Innovation: Encourage innovative approaches to change management and communication practices.

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

Essentials

• Appropriate Bachelor’s in related specialization area (e.g. Change Management, Communications, Business Administration) is essential
• 6+ years of experience in Change Management in a global setting preferably in an IT function
• Experience in managing change in a diverse data and digital technology landscape
• Ability to manage change in a cross functional organization while being flexible and adaptable to work in ambiguous situations
• Excellent interpersonal and communication skills (both written and verbal English) to clearly articulate messages to a variety of audiences
• Ability to work successfully in multi-cultural teams and to build and maintain strong relationship with key local and global stakeholders
• Excellent oral and written communications skills, business acumen with analytical and problem-solving skills
• Practice efficient time management and coordinates tasks, working in an international environment
• Skilled in problem-solving, able to identify and address challenges creatively and effectively
• Experience in Pharma and GxP projects and in Demand Optimization and SAP implementations is a plus

Skills

Technical/Functional (Line) Expertise

• Experience with end-to-end change implementations for medium – large programs with knowledge of operational steps such as Change Impact Assessment, Change Action Plan, Communications Planning, Training Needs Assessment, Training Curriculum, Readiness Assessment, etc.  

Leadership

• Driving participation from relevant Stakeholders and Subject Matter Experts (SME) to enable key decision making 

Decision-making and Autonomy

• Create relevant plans and ensure end-to-end deliverables execution for the effective management of change.
• Collaborate with Stakeholders and team members to identify needs, objectives, risks and improvement opportunities.

Interaction

• Establish relationships with key Stakeholders to ensure the success our services 
• Innovation (Create/propose and implement new ideas, or solutions that bring significant positive change or value)
• Ensure the Change Management and Communications practices offer different modalities to support effectiveness
• Complexity (Products managed, mix of businesses, internal and/or external business environment, cultural considerations) 
• Partner with Stakeholders and Change Management and Communications team to bring unique and complex organizational and process questions

Tools and Technology

• Experience in communicating effectively to business and IT leaders 
• Solid IT skills and a quick learner of new systems 
• Open to new ways of working and applying new methodologies 
• Proficient in using Microsoft Office 365 applications, including Word, Excel, and PowerPoint
• Experienced in using Change Management methods and tools to facilitate organizational change

Desired

• Master’s degree in related specialization area (e.g. Communications, Change Management, Business Administration, Human Resources, IS) is desirable but not essential

ADDITIONAL INFORMATION

• Flexibility to travel to other countries/regions when necessary

Locations

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