PATIENT SUPPORT SPECIALIST
Bogotá, Bogota D.C.- Job Type: Full Time
- Job Level: Senior
- Travel: Minimal (if any)
Takeda has been translating science into breakthrough medicines for 240 years. Every step of the way, our teams have worked together to tackle some of the most challenging problems in drug discovery and development. Today, we’re a driving force behind innovative therapies that make a lasting difference to millions of patients around the world.
In R&D, all of our history and potential comes together in an environment that welcomes diversity of thought and amplifies every voice. Working closely with colleagues, you’ll play a key role in bringing our rich pipeline of products forward to help patients. Come join a team that’s earned trust for more than two centuries, and find out how advancing transformative therapies at Takeda will shape your bright future.
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Job Description
PROPÓSITO DEL ROL:
El Patient Support Specialist es responsable de liderar la implementación de los programas de pacientes asignados, asegurando su alineación con las normativas locales, los códigos éticos de la industria farmacéutica y los objetivos de la organización.
Su propósito es garantizar el máximo valor del servicio prestado a pacientes y aseguradores, facilitando la adherencia, el acceso y los mejores estándares. Este rol actúa como un punto de conexión clave entre la compañía, y el ecosistema de atención de salud (EPS e IPS), gestionando las barreras que impiden al paciente lograr adherirse a la prescripción realizada por su médico tratante.
RESPONSABILIDADES:
- Asegurar la revisión periódica de la adherencia de pacientes y las barreras relacionadas para gestionar.
- Gestionar con las IPS la ruta del paciente para propender por la entrega/infusión en línea con la prescripción del médico tratante.
- Validar la alineación de la facturación mensual de las IPS de acuerdo con las prestaciones ofrecidas.
- Garantizar la óptima documentación y gestión administrativa de las IPS asignadas.
- Monitorear a los proveedores asociados al Programa de pacientes alineándolos con las políticas y procedimientos de Takeda, certificando un desempeño exitoso durante las auditorías internas y externas.
- Garantizar las buenas prácticas y el cumplimiento de todas las políticas de Takeda y las normativas reguladoras.
HABILIDADES, COMPETENCIAS Y EXPERIENCIA:
- Pregrado universitario. Ideal con enfoque en áreas de la salud (ej: Enfermería, Psicologia, etc).
- Conocimiento del sistema de salud, normativas locales y códigos éticos de la industria farmacéutica.
- Experiencia estableciendo relaciones clave con stakeholders, incluidos Key Opinion Leaders (KOL), autoridades sanitarias, etc.
- Idealmente experiencia previa en la industria farmacéutica o en IPS que presten servicios a Takeda.
- Inglés básico.
- Manejo de Excel intermedio/avanzado.
- Experiencia en la administración de proveedores.
- Capacidad para trabajar en equipo y lograr un consenso entre diversas partes interesadas para lograr objetivos.
- Fuertes habilidades interpersonales y de comunicación.
- Mentalidad centrada en el paciente y orientada al servicio.
- Pensamiento lógico y estratégico, enfocado en la entrega de resultados.
- Capacidad para planificar, priorizar, ejecutar, hacer un seguimiento y anticiparse a los problemas de manera efectiva.
- Capacidad para analizar datos y proponer soluciones a partir de estos.
- Capacidad para trabajar en equipo con múltiples stakeholders (marketing, legal, finanzas, acceso, etc).
Locations
Bogota, ColombiaWorker Type
EmployeeWorker Sub-Type
RegularTime Type
Full timeDuring my 20-year journey here, I’ve been fully supported by my colleagues, and I can’t say enough about our rich internal talent and the long-standing values that drive our decisions as we work to develop important medicines for the patients we serve.
Doug Coffman - Head, R&D Asset Transition & Integration Office, R&D Regional & Business Operations
When making any type of decision, the first thing we ask is 'how will this impact patients?’ Ultimately, we’re laser focused on the best interests of the patient, and I truly believe we follow through on that.
Meredith Culp - VP, Head of Neuroscience Therapeutic Area Strategy & Operations and Head of Global Development Integration Office
Our culture and shared values make us like a family here at Takeda. It doesn't feel like work when you're doing something you love with people you love, and when your outcome is really fantastic.
Alison Handley, Head, Center for External Innovation
The heart of our work
Shining a light on new perspectives
What we believe in
Our values of Takeda-ism are Integrity, Fairness, Honesty and Perseverance, with Integrity as the core. These are brought to life through actions based on Patient, Trust, Reputation and Business, in that order.
Our belief in putting people first extends beyond our patients — it includes their families and communities, as well as our Takeda colleagues and their families.
We are committed to embracing our differences, valuing different perspectives, and fostering a culture of respect, inclusiveness and empowerment.
Our embedded Diversity, Equity & Inclusion (DE&I) strategy enables us to attract and retain exceptional talent, drives innovation, and helps address systemic inequalities in our communities.
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Integrity
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Fairness
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Honesty
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Perseverance
Working at Takeda
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Inclusion
Here, you will feel welcomed, respected, and valued as a vital contributor to our global team. -
Collaboration
A strong, borderless team, we strive together towards our priorities and inspiring mission. -
Innovation
Bold initiatives, continuous improvement, and creativity are at the heart of how we bring scientific breakthroughs from the lab to patients. -
Top Workplace
Recognized for our culture and way of working, we’re one of only 17 companies to receive Top Global Employer® status for 2025. -
Work-Life
Our people-first mission extends beyond patients to include their families, communities, and our own Takeda family. -
Empowerment
Through trust and respect, you will have genuine support from leaders, managers, and colleagues to do your best work.
We're Steadfast In Our Commitment to Four Key Imperatives
Patient
Responsibly translate science into highly innovative medicines and accelerate access to improve lives worldwide.
People
Create an exceptional people experience.
Planet
Protect our planet.
Data & Digital
Transform Takeda into the most trusted, data-driven, outcomes-based biopharmaceutical company.
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Global Top Employer 2025 Takeda named Global Top Employer for eighth consecutive year. -
Our products The work we do transforms lives. -
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