Senior Solution Architect - ServiceNow Platform/ Integration

The Opportunity

We are seeking a highly skilled ServiceNow Platform/ Integration Solution Architect to design, develop, and implement innovativesolutions withNowAssistskills and technologystrategies and lead theE2E solution designstrategy across ServiceNow platform. This is a unique opportunity to work with the ServiceNow platform as well as 150+ integrations  and latest Technologies like Workflow Data Fabric! This role demands deep technical expertise,ability to innovate and have strong alignment with Takeda’s business objectivesand compliance standards (including GxPand SOX), excellent problem-solving abilities.

Key Responsibilities

• Architecture & Strategy 

• Recommend and advocate target architecture, architecture strategy and vision and processes.

• Accountable for solution evaluation and selection, buy vs. build decisions, and early phase project estimates which contribute to the business case.

• Gain acceptance of high level design and detailed design documentation through Platform & enterprise architecture council and peer design reviews.

• Create solutions that are aligned to architecture standards and principles, leverage common solutions and services, and meet financial targets.

• Consult to projects and application support groups regarding architecture related concerns and direction, as well as alignment to overall DD&T strategy.

• Ensure all design and processes comply with Takeda’s GxP, SOX, and other regulatory standards.

• Under the direction of the ServiceNow Platform Architect, develop a strong relationship with GDD&T Enterprise Architectas well as peer Solution Architects from ServiceNow and related Enterprise Platforms.

• Solution Implementation

• Prepare and update the Solution Intent Design document for the developed solution and Integrations

• Ensure alignment with ServiceNow best practices and governance standards.

• Participate in solution design sessions, provide technical guidance, and recommend optimal configurations.

• Oversee the integration of ServiceNow with other enterprise systems, ensuring seamless data flow and process efficiency.

• Under the direction of the ServiceNow Platform Architect, develop a strong relationship with GDD&T Enterprise Architect as well as peer Solution Architects from ServiceNow and related Enterprise Platforms.

• Technical Architecture

• Drive the overall technical design and end to end solution design for assignedinitiativesand multiple products

• Design integrations between ServiceNow and external systems using REST/SOAP APIs, MID Server, and Integration Hub.

• Design reference and application architectures based on specific business constraints, requirementsand dependencies.

• Design architecture components, including design and documentation of architecture relevantsystem or software changes or enhancements to all assigned systems.

• Review and identify gaps in architecture and solution designs, assess and define remediation effortsor mitigation options.

• Drive cross domain initiatives that are supported by E2E Design, data modelling, apply digital standards to projectSolution Architecture, and drive Technical Strategy and architectural tradeoff discussions.

• Translate business requirements into technical requirements that the system analysts and othertechnical team members include in the project design and delivery.

• Platform Maintenance

• Support platform upgrades, patching, and performance optimization.

• Conduct unit testing, defect resolution, and ensure quality delivery.

• Support operational readiness, including occasional off-hours or on-call support as required.

• Mentorship & Leadership

• Provide guidance to junior members and offer technical leadership.

• Contribute to platform governance and participate in code reviews.

Required Skills & Qualifications

• Technical Expertise:

• 12+ years of overall IT Experience 

• 8+ years of ServiceNow Experience as Developer/ Architect

• Over 5 years' expertise in ServiceNow platform architecture, including hands-on configuration experience with the ServiceNow Platform and at least three products such as ITSM, CSM, GRC, SecOps, HRSD, ITOM, ITAM,TPRM, AppEngine, or OT.

• Extensive experience delivering complex ServiceNow ITx (ITSM, ITOM, ITAM) implementations within multinational organisations, engaging multiple stakeholders and recommending optimal solutions to achieve outstanding results.

• Experience in HLA AIOps, Workflow Data Fabric,  is a plus.

• Strong focus on ownership and execution against deadlines while managing multiple opportunities at a time.

• Proficient in JavaScript, HTML, CSS, AngularJS (for Service Portal).

• Experience with Flow Designer, Integration Hub, and scripting in ServiceNow.

• Skilled at concisely summarizing salient points to executives and thorough understanding of cloud application technology and trends

• Strong know-how on implementing platform strategies in Greenfield, Back2Baseline and integration scenarios

• Certifications (Preferred):

• ServiceNow Certified System Administrator (CSA) – Required

• ServiceNow Certified Application Developer (CAD) – Required

• ServiceNow ITSM/ ITOM Implementation Specialist – Preferred

• Soft Skills:

• Strong communication and stakeholder management skills.

• Analytical mindset and problem-solving ability.

• Ability to work independently and in an Agile environment.

Preferred Experience

• Exposure to other ServiceNow modules like HRSD, ITOM, ITBM, CSM.

• Experience with ServiceNow AI/ML capabilities like Now Assist and Predictive Intelligence.

• Experience in integrating ServiceNow with monitoring tools and third-party applications.