Key Account Manager - London

Empower Better Health Outcomes. Lead With Purpose. Shape the Future of Rare Disease Care.

Are you motivated by meaningful work, strategic partnership, and the opportunity to make a real difference for patients living with rare conditions? Join us as a Key Account Manager covering the London region, where you will drive impact across one of the UK's most influential and fast‑moving healthcare ecosystems.

This is your chance to bring deep customer understanding, strategic thinking, and omnichannel excellence to a role that blends science, commercial acumen, and purpose.

What You Will Do

As a Key Account Manager, you will take full ownership of your London territory, leading cross‑functional collaboration to shape and execute a high‑impact account plan.
You will:

• Lead a cross‑functional team to deliver your territory account plan and exceed performance goals.
• Grow revenue and market share, tailoring resources to meet the specific needs of your customers.
• Become a true ecosystem expert, building deep knowledge of disease areas, products, competitors, and local NHS dynamics.
• Communicate effectively with healthcare professionals at every level, selecting and flexing the right channels to maximise engagement.
• Act as a responsible budget holder, making sound, ethical decisions that ultimately benefit patients.
• Uphold the highest standards of compliance, following ABPI guidelines and Takeda policies without compromise.

Omnichannel Excellence

You’ll bring strong technical agility and confidence using a mix of face‑to‑face, virtual, and digital platforms to deliver best‑in‑class engagements.
This includes:

• Using analytics to tailor the right channel mix for each customer.
• Hosting educational meetings and expertly managing virtual platforms.
• Maintaining high‑quality CRM inputs and understanding data‑privacy standards.
  

Your Strategic Impact

This role demands a strategic mindset and a drive for results. You will:

• Build and deliver a robust, insight‑led business plan aligned to brand and national sales strategy.
• Use local market insights to identify opportunities that advance patient care and business outcomes.
• Apply strong negotiation skills, analytical thinking, and persistence to overcome challenges.
  

Collaboration & Leadership

You will work closely with internal and external stakeholders, creating genuine partnerships and inspiring collaboration across the organisation.
Expect to:

• Work proactively with brand teams and healthcare professionals.
• Adapt communication style using strong emotional intelligence.
• Demonstrate resilience, self‑awareness, and openness to coaching.
• Contribute to an inclusive, diverse, and supportive team culture.
  

What You Bring

• High capability in omnichannel engagement.
• Exceptional business planning and account management skills.
• Experience managing ethical customer relationships across varied NHS stakeholders.
• Strong project‑planning abilities, with evidence of leading complex projects end‑to‑end.
• Deep knowledge of the evolving NHS environment, including market access and local health economy processes.
• ABPI qualification, full driving licence, and right to work in the UK or Ireland.
• A degree, equivalent qualification, or medical background.

Most importantly:
A passion for improving patients’ lives and aligning with Takeda’s Patient–Trust–Reputation–Business (PTRB) values.

Why Join Us?

You will be part of a purpose‑driven organisation where integrity, inclusion, curiosity, and compassion shape every decision. You’ll have autonomy, support from expert colleagues, and the opportunity to make a meaningful impact across London’s healthcare landscape.

Ready to Create Better Health for Patients with Rare Diseases?

If you’re a strategic thinker, a strong collaborator, and a passionate customer‑focused leader, we’d love to hear from you.