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CRM and Content Management Specialist – Remote Work

Multiple Locations
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The Europe & Canada (EUCAN) Business unit supports Takeda's mission at a regional level and as the leader in rare diseases and specialty care, we champion better health and a brighter future for patients, healthcare providers and our people.

Across the EUCAN BU, patients come first in every decision we make. We develop strategic partnerships which deliver value for society and create a culture within which our people can thrive and reach their full potential.

Our mission is to empower and enable our people to fulfill their potential by embracing diversity and creating a high-performance, collaborative working environment. In the EUCAN region integrity is one of our key values. We put patients, trust and reputation before business and this is one of the main reasons why our people choose to work here.

Job ID R0118199 Date posted 02/27/2024 Location Multiple Locations

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Job Description

We are looking for candidates from Serbia, Bulgaria, Romania, Bosnia, Hungary, Slovenia, Croatia, Albania or Baltic countries for the position of CRM Specialist and Content Management Specialist.

Working place can be in any of the above countries.

Role Objective

  • Responsible for day-to-day management and support of Takeda’s CRM (customer relationship management platform) and Content Management system (eg. Promomats, MARV) in MCO EE.
  • Rollout the Content Excellence capabilities in Takeda’s content management systems in partnership with LOC champions


  • Providing CRM system and data management support to the internal customers in the MCO EE, guiding teams to appropriate support channels where necessary
  • Responsible for providing support on data queries and analysis to the business.
  • Act in an advisory capacity to business units on how to use the platform to support business performance.
  • Delivery of training to the field-based and head office associates on use of the platform and maintenance of training materials
  • Define and perform data quality analysis; Identifying data quality issues and providing potential solutions to resolve them.
  • Drive the rollout of new capabilities in the Content Management systems, such as content authoring (Shaman), tagging, content sharing and reuse capabilities, DAM, Content data generation and modular content
  • Ensure data standards are aligned between CRM and Content Management systems
  • Responsible for change management and communication in the MCO EE countries to enhance use and importance of customer and content data and associated systems and technology.
  • Drive cross LOC collaboration and seek opportunity to leverage LOC work, steal with pride & scale up across MCO EE LOCs
  • Drives consent management strategy and being the point of contact for MCO EE countries.


    Zagreb, Croatia

    ALB - Albania Remote, ALB - Albania Remote, Albania, Banja Luka, Bosnia & Herzegovina, Belgrade, Serbia, BGR - Bulgaria Remote, BIH - Bosnia and Herzegovina Remote, Bucharest, Romania, Budapest, Hungary, Cluj-Napoca, Romania, Croatia, EST - Estonia Remote, Hungary, HUN - Hungary - Field Based, HUN - Hungary Remote, Iasi, Romania, Ljubljana, Slovenia, LTU - Lithuania Remote, LVA - Latvia Remote, Nis, Serbia, Novi Sad, Serbia, Polva, Estonia, Riga, Latvia, ROU - Romania Remote, Sarajevo, Bosnia & Herzegovina {+ 7 more}

    Worker Type


    Worker Sub-Type


    Time Type

    Full time
    Apply Now

    Success profile

    What makes a successful team member within EUCAN at Takeda?

    • Agile
    • Analytical
    • Enthusiastic
    • Ambitious
    • Collaborative
    • Entrepreneurial
    Believe in your own ability to do things you want to do. If you do that, things will happen.

    Heena Howitt - Country Medical Lead Genetic Diseases

    • Takeda named Global Top Employer for seventh consecutive year. Recognized for our culture and way of working, we’re one of only 17 companies to receive Top Global Employer® status for 2024.
    • About Takeda At Takeda, there is an unwavering commitment to putting patients first, and to creating a workplace that is underpinned by empowerment and focused on diversity, collaboration and steadfast values.
    • Europe & Canada Business Unit Takeda in Europe and Canada (EUCAN) is delivering leading innovations in oncology, gastroenterology and rare diseases to provide better health and a brighter future for patients.

    Working at Takeda

    • Inclusion

      Here, you will feel welcomed, respected, and valued as a vital contributor to our global team.
    • Collaboration

      A strong, borderless team, we strive together towards our priorities and inspiring mission.
    • Innovation

      Bold initiatives, continuous improvement, and creativity are at the heart of how we bring scientific breakthroughs from the lab to patients.
    • Top Workplace

      Recognized for our culture and way of working, we’re one of only 17 companies to receive Top Global Employer® status for 2024.
    • Work-Life

      Our people-first mission extends beyond patients to include their families, communities, and our own Takeda family.
    • Empowerment

      Through trust and respect, you will have genuine support from leaders, managers, and colleagues to do your best work.

    We're Steadfast In Our Commitment to Four Key Imperatives


    Responsibly translate science into highly innovative medicines and accelerate access to improve lives worldwide.


    Create an exceptional people experience.


    Protect our planet.

    Data & Digital

    Transform Takeda into the most trusted, data-driven, outcomes-based biopharmaceutical company.

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