Key Account Manager, GI - Greater Manchester, South Lancashire, South Yorkshire

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Job Description

We are currently looking for a Key Account Manager within our Gastroenterology team in the UK who will lead a cross functional team to deliver and shape your territory account plan.

Takeda is committed to fostering a diverse and inclusive workplace, valuing the unique backgrounds and perspectives of our employees. We proudly support our Takeda Resource Groups (TRG), employee-led networks promoting dialogue and professional growth. We encourage all candidates, regardless of background, to apply and explore opportunities to contribute to and benefit from our TRGs and inclusive initiatives. We are dedicated to providing accommodations and support during the recruitment process.

You are expected to develop and maintain an expert level of disease, product, competitor, ecosystem knowledge, share insights and have the curiosity to continually enhance that understanding.

You will communicate effectively and appropriately to healthcare professionals at all levels using the most suitable channel available and be able to flex channel to maximize customer engagement.

You will be a budget holder accountable for making sound business decisions that benefit the business and ultimately the patient.

A deep comprehension of compliance is a must, strictly following the relevant code of practice and internal policies.

Basic requirements

• Demonstrates a high level of capability in omni-channel engagement to drive business objectives.
• Exceptional business planning and account management skills; a flexible and agile mindset.
• Experience of managing ethical, business customer relationships across the full spectrum of customer types, including population decision makers within the local health economy, to achieve sales targets. 
• Demonstrate high level of project planning skills – with evidence of being able to deliver high level complex projects in a clear process to completion.
• Deep knowledge of the evolving NHS environment, local market access, processes, and money flows.
• ABPI qualified/full driving licence/Right to work in the UK or Ireland.
• Degree or equivalent qualification or medical background.

Omnichannel Engagement

• Strong technical agility for this customer facing role is essential to allow engaging, impactful customer interactions and to maxmise a multichannel approach.

• The ability to gain insights from all analytics available and utilise this information to drive the correct channel mix for customers.
• You are expected to be able to confidently utilise a variety of virtual platforms, to deliver best in class interactions and provide an outstanding value proposition to the customer, building long-term productive relationships.
• To ensure that all knowledge management and CRM systems are maintained in accordance with Takeda processes.
• Comprehend the legal and compliance caveats around personal data privacy, creating transparency on how we process the data.
• You should have excellent presentation skills to deliver high quality educational meetings as well as hosting expert speakers to deliver relevant education to your stakeholders, remotely and face to face.

Strategic Approach and Drive for Results

• Business orientated with a strategic and innovative solution focused mindset, as you will be writing and delivering your own robust business plan, derived from the brand plan and national sales plan.  You will use local market knowledge, provide account insights to identify a coordinated approach to projects that will develop the business, ensuring accountability and drive for results. You should monitor costs accurately.
• You will be expected to demonstrate leadership, defining success from various perspectives to develop better solutions for our patients and customers.
• A tenacious self-starter to really think through the opportunities available on your territory, tailoring these to your customers’ needs to drive your business.  
• You will have a high level of influence and strong negotiation skills.
• We require you to be an analytical thinker and an excellent problem solver to overcome business challenges and really drive towards your account goals.
• You will demonstrate tenacity to drive high levels of engagement across multiple channels.

Engaging others with cross functional collaboration and leadership

• Proactive and effective collaboration, working with a variety of internal and external stakeholders is critical. You will develop partnership working with the brand team and targeted healthcare professionals, communicating in a clear and engaging manner.
• You need a high level of emotional intelligence as you need to adapt your style to suit your customers.
• We need you to have great self-awareness, showing proactivity in developing your skills. You need to be open and receptive to coaching and feedback.
• You will need a can-do attitude and a resilient mindset that’s agile to change.
• Your selling skills will be transferrable, you will have the ability, when necessary, to change therapy area to suit business needs with full training provided.
• Personal drive and going the extra mile to help your colleagues and customers. You need to be bold in making and implementing decisions based on sound business judgment.
• You will create an environment that inspires others. You make the extra effort to meet with people from all levels of the organisation and understand diverse perspectives.
• We encourage a diverse, equitable and inclusive environment’ where we can contribute, perform and grow as individuals.  We value a speak up culture here at Takeda
• Passion with a detailed knowledge for the therapy area and a desire to improve patients’ lives is the most important attribute. Patient, Trust, Reputation, Business (PTRB), building a patient centric and customer centric organisation is at the heart of our culture at Takeda.

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