Application Management Functional Lead, Global DD&T(Data, Digital & Technology), Japan

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Job Description

Please note this job requires business level Japanese language command not only in speaking, business writing and reading.

OBJECTIVES/PURPOSE

Reporting to the ICSS Applications Operations & Transformation, the BU/BF Application Operation & Services Lead will play a key role in  re-defining application service management for Takeda’s  businesses, aligned employees and strategic external partners. The Application Operations Head will be responsible for managing multiple service providers  that are focused on delivering production support, system administration, user management, and Quality Assurance.

• Strategic Positioning – BU/BF Application Operation & Services Lead is an industry relevant, strategic technology leader for Takeda.  Drive and influence the design and delivery of the application  services  in alignment to the GDD&T operating, platforms and products model. Drive the simplification and consolidation of the vendor landscape.

• Operations GDT Strategy – Lead the development of  the Application Operation strategy for the more than one BU/BF DD&T application services or GDD&T function, in alignment with global, including defining targeted strategies for  operational impact,  organization and talent approaches to  drive operational efficiency across the organization, excellent user experience and service optimization ready for the next generation of applications and digitalization.

• Business Partnering and Service Delivery Organization Development and Leadership – Working and aligning closely with Takeda business, GDD&T and DD&T  leaders to select, to build, and to integrate a complete service catalogue aligned with data and technology strategy. Leading the application operation teams on service delivery and assure capability of advising on application, services, digitalization and data. Influence and drive quality assurance standard and protocols in Application Operations

• Capability Development and Co-Creation – BU/BF Application Operation & Services Lead will shape the agenda and drive the business value across leading capabilities for the development of future needs and will lead the strategic planning to design, plan, and prioritize a portfolio of projects to solve the identified issues and support services that are unique and specific to Application Operations.  The head should act as an advisor to the business, with the ability to influence stakeholders at all levels and guide and co-create new capabilities with the business

• Integration with GDT and DD&T  – Shape and develop a customer centric organization driven by user-centric metrics ( XLA’s). Influence and assure a constant communication with management, staff, and vendors to drive operational efficiency across the organization and  re-invest in Data and Digital acceleration at Takeda. Drive growth by supporting and maintaining application services across the divisions, optimizing Application Service Management through existing and emerging technology and service standards in alignment with the business needs.

• Application Operation transformation and BOTT – Lead and strategies the transformation in application operation day activity to support BOTT(Build Operate Transform Transfer) program delivering the objective of insourcing and at the same time transfer the operation by leveraging latest application operation automation, telemetry, AI and refresh way of working gearing towards organization objective to be more agile and efficiency responding to business need.

ACCOUNTABILITIES

• Partnering and Technology Strategy and Capability Co-Creation

• Develop and maintain effective working relationships with key stakeholders in the partner business organizations to ensure business alignment at strategic, tactical and operational level. Aim to maximize quality of application operations and improvements supported by technology and driven by effectiveness and efficiencies.

• Drive transformation on Application operation, service excellence and optimization by bringing application emerging trends and technologies to the Takeda with a view and direction how those trends can solve business challenges and/or facilitate value, efficiency growth, in line with BOTT target deliverables

• Envision and oversee the launch of elevated services and applications to drive business growth and operational efficiency to maximize impact for the within the area of  technology, digital, data and analytics

• Influence and manage relationship with key service partners and vendors in alignment with other members of the leadership team. Manage post BOTT transition to ensure all issue are managed on time with the key service partner.

• Lead and drive the monitoring of production support processes (incident management) and XLA’s for Platforms; Products and Applications.

• Lead and manage day to day activities of the system administration and QA Team. Influence and lead the management and maintain of team schedules for peak support periods for example for quarter and year end or any key activities with the BU/BF

• Oversee management of business application health, job failure monitoring, performance monitoring, security policy,

• Strategy and Investment Alignment and Performance Management

• Drive the alignment of business and technology stakeholders, and link technology delivery activities to strategic business goals and objectives.

• Drive and lead the service excellence through the adoption of new tools and technologies in collaboration with all platform functions

• Directs and contributes to Identification, measures, and prioritization application optimization processes to consistently reduce repetitive support tickets.

• Enhance process to measure customer satisfaction and pivot from SLA’s to user’s centric metrics.

• Define all application statuses, prioritize and sequence investments and maintain long-term roadmaps in close collaboration with GDD&T and DD&T.

• Lead the development and periodic updates of the Application Operations strategy and masterplanning to ensure that projects and applications are designed and delivered consistent to corporate project management framework and standards especially in enabling DevOps working side by side with the platform team

• Identify and evaluate potential applications to high-priority business challenges; drive the selection, customization and delivery accordingly

• Manage the consolidated budget for Application Operations and ensure resources are used in an optimal manner and within agreed expenditure budgets

• Leadership and Team Development

• Drive the selection and insourcing of upskilled and digital talent with BOTT partner to drive renewal and optimization with the Technology Operations and the Application Operation Global Chapter ICC organization.

• Foster and monitor both a customer centric and innovation culture across the team and 3rd pty’s

• Create a culture of agility, performance, and value in technology services within application operations, drive succession planning for critical roles and efforts in “being digital”. Drive synergies within the platform team , a global consistent set-up devsecops implementation throughout Takeda, increase leverage of global services and consolidate vendors

• Take responsibility for effective leadership, management, coaching and counselling of the Application Operations team and be responsible for training needs analysis, personal development of direct reports, and performance management.

• Risk and Compliance

• Ensure and monitor all appropriate risk and security measures are taken for the application operations

• Collaborate with GDD&T, DD&T and partner business organizations to drive successful delivery of agreed applications and projects and support cyber risk reduction activities

CORE ELEMENTS RELATED TO THIS ROLE

• Drive the continuous improvement and strategic alignment with the business operations objectives.

• Mature and evolve the end user experience through business partnership,  leading to innovative solutions and excellence in Application Operations through measurement of Customers User Experience KPIs (XLA).

• Mature and evolve the way of working of DevOps to increase agility by working with platform leads in BU/BF and GDD&T

• Ensure a global standard service level across regions, Platforms and applications

• Drive the insourcing and service management of internal ICC Global Application Operation team

Technical/Functional (Line)

• Understanding of the business and its applications  needs

• Leading application services for a very broad of applications, systems, products and complex architecture frames

• Pursuing excellence  in Service Management

• Manage initiatives related to integration and divestiture

Leadership

• Influence leaders at all levels in an effort to drive the Application Operations services.

• Align with Business and IT stakeholders to continually refine and mature the Applications and  Platforms Services operational support.

• Influence leaders at all levels in an effort to drive the GDT and DD&T Strategy.

• Maintain critical strategic relationships with the  providers to ensure alignment with the future development of each systems and applications.

Decision-making and Autonomy

• Assist team subject-matter experts to architect and deliver solutions based on roadmap execution or business requirements.

• As necessary, manage development teams in the design and development of solutions.

• Autonomy to decide how/where existing resources are allocated to deliver on commitments.  Work with leadership to advocate for additional resources (headcount, contractors, budget, time) as required.

• Expert in directing multiple initiatives simultaneously and the resilience to respond quickly in a fast paced environment.  Decision authority to allocate existing resources (people, budget, time) as needed.

Interaction

• Partner with Business and DD&T stakeholders at all levels to refine the roadmap and to develop innovative solutions on systems and platforms

• Collaborate with globally matrixed organization to ensure integration across functional areas

Innovation

• Willing to take risks while championing new ideas in the interest of improving the people experience and application operation efficiency

• Ability to develop and articulate an application vision to inspire others to endorse and support the implementation of the proposed solution or technology.

• Develop and embrace customer -centric, agile and data-driven approaches

• Knowledge of modern development and IT security practices.

Complexity

• Grant and ensure continuity and  “zero-business-disruption” of strategic and critical business applications and products

• Works closely with Platforms/System Owners and Business User Communities to fulfill requirements and management of issues and system deviations

• Globally distributed team delivering services to all  Takeda users working on different platforms and systems

• Management of Strategic external partners

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

Essential

• Bachelor's degree or higher in a Information Technology or Computer Science/Engineering related field.

• 15 + years experience in primary service management global organization as account-delivery manager

• Fluency in Japanese and English (Bi-Lingual) is key success to the role

• Experience with delivery management, operation and service management delivering production support, system administration, user management and Quality Assurance

• Experience in infrastructure and operations for global company

• Experience in target setting and measuring SLAs or XLAs for a multi functional and multigeography enterprise like Takeda

• Proven experience in implementing DevOps and agile methodologies

• Experience in managing a multi-location service delivery organization, including off-shore sites

• Strong Team building and management of medium to large organization

• Must be a strategic thinker with have strong interpersonal/influential

• Cost and budget management

• Experience with operations start up ; transitions and transformation and optimization

• Proven ability to develop and maintain an environment of trust, diversity, and inclusion within teams

• Passion to work within a fast paced, high energy, high tech environment

• Availability to travel for 20-30% of the time

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Takeda Compensation and Benefits Summary:

• Allowances: Commutation, Housing, Overtime Work etc.

• Salary Increase: Annually, Bonus Payment: Twice a year

• Working Hours: Headquarters (Osaka/ Tokyo) 9:00-17:30, Production Sites (Osaka/ Yamaguchi) 8:00-16:45, (Narita) 8:30-17:15, Research Site (Kanagawa) 9:00-17:45

• Holidays: Saturdays, Sundays, National Holidays, May Day, Year-End Holidays etc. (approx. 123 days in a year)

• Paid Leaves: Annual Paid Leave, Special Paid Leave, Sick Leave, Family Support Leave, Maternity Leave, Childcare Leave, Family Nursing Leave.

• Flexible Work Styles: Flextime, Telework

• Benefits: Social Insurance, Retirement and Corporate Pension, Employee Stock Ownership Program, etc.

Important Notice concerning working conditions:

• It is possible the job scope may change at the company’s discretion.

• It is possible the department and workplace may change at the company’s discretion.

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