Patient Support Manager- LSD
Lexington, MassachusettsAt Takeda, it's our people, our values and our culture that make us special. We share a sense of vocation and a desire to serve others that pulses through our entire organization. We're fortunate to be grounded in a history that gives us a long term perspective, the confidence to stick to what we believe in, and the humility to know we don't have all the answers.
We combine this outlook with an agility and tenacity to deliver for our patients that has fueled the growth of our business. But what really sets our company apart is something we call Patient Trust Reputation Business. It's the framework that enables us to translate our purpose and values into action. It's how we synchronize the diversity of our perspectives, strengths and expertise. And it’s what keeps our decision making tethered to what really matters.
By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’sPrivacy Noticeand Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job Description
Join Takeda as a Patient Support Manager out of our Lexington, MA office. Where you will work in a highly visible, strong team environment to provide exceptional Customer Service and, provide team supportin meeting KPIs, performance metrics, and business objectives. You will listen to patients and medical professionals, interpreting their specific needs and providing friendly, professional, and well-informed answers to their questions. You will interact with patients, caregivers, physician offices, partners, and insurance companies to case manage all steps required to gain and maintain access to uninterrupted therapy. You will also maintain relationships with patients and physicians to ensure ongoing compliance with therapy.
How you will contribute:
- Work closely with patient/family to case manage all steps required to gain access to therapy.
- Act as the liaison with medical offices
- Work with Specialty Pharmacy and insurance companies to obtain reimbursement information
- Request benefit investigations with insurance companies as required.
- Counsel patient/family on reimbursement options
- Manage patient transition to Takeda products.
- Work with nurses to provide injection/infusion training to patients
- Responsible for maintaining case history for all assigned patients in the CRM system
- Trouble shoot and resolve ongoing reimbursement issues (step edits, insurance changes, Prior Authorization, Appeals, etc.) in partnership with Patient Access Manager
- Partner with Field Regional Business Managers and Patient Access Managers to manage all patient cases within their assigned territories
- Professionally field incoming telephone calls while making a positive impression/engaging appropriate stakeholders
- Answer patient and medical office inquiries and resolve customer issues
- Provide ongoing and compliance support by making regular calls to patient/families
- Manage requests for patient assistance and work with partners on submission of applications
- Provide back-up coverage and support for other Patient Support Managers
- May attend patient meetings and represent Takeda at industry conferences
- Travel to sales meetings and medical offices as necessary
- Accurately monitor, identify, and problem-solve around escalated and one-off patient access and reimbursement issues. Refer to Patient Support Lead (PSL) and/or appropriate Patient Services personnel for follow-up, as indicated. Identify patterns with issues that signal heightened Patient Services leadership follow-up.
Minimum Requirements/Qualifications:
- Bachelor’s degree in a Healthcare related field preferred
- Prior case management experience required in a patient support or healthcare management role (biopharmaceutical industry/ rare disease preferred)
- Experience with Microsoft Office programs required (Word, Excel, Power Point, Outlook, Teams)
- Demonstrates high ability to adhere to TakedaLeadership Behaviors:
- Think Strategically, Inspire Others, Deliver Priorities and Elevate Capabilities
- Strong history of excellence in Patient Support Manager competencies
- Strong understanding of patient and support services within a healthcare or corporate setting
- Excellent leadership and communication skills with the ability to inspire and motivate a team; promotes a positive work environment and actively contributes to our values-based culture
- Strategic and highly organized with strong documentation practices and experience working in CRM platforms/patient databases
- High aptitude for learning complex processes and adaptability to change
- Ability to collaborate effectively with cross-functional teams and external stakeholders.
- Travel Requirement- 10% travel required, including overnight.
More about us:
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.
This position is currently classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy.
Takeda Compensation and Benefits Summary
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
For Location:
USA - MA - Hayden - 45-55U.S. Base Salary Range:
$67,900.00 - $106,700.00The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term and/or long-termincentives. U.S.based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S.based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
EEO Statement
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
Locations
USA - MA - Hayden - 45-55Worker Type
EmployeeWorker Sub-Type
RegularTime Type
Full timeWorking at Takeda
-
Inclusion
Here, you will feel welcomed, respected, and valued as a vital contributor to our global team. -
Collaboration
A strong, borderless team, we strive together towards our priorities and inspiring mission. -
Innovation
Bold initiatives, continuous improvement, and creativity are at the heart of how we bring scientific breakthroughs from the lab to patients. -
Top Workplace
Recognized for our culture and way of working, we’re one of only 17 companies to receive Top Global Employer® status for 2024. -
Work-Life
Our people-first mission extends beyond patients to include their families, communities, and our own Takeda family. -
Empowerment
Through trust and respect, you will have genuine support from leaders, managers, and colleagues to do your best work.
We're Steadfast In Our Commitment to Four Key Imperatives
Patient
Responsibly translate science into highly innovative medicines and accelerate access to improve lives worldwide.
People
Create an exceptional people experience.
Planet
Protect our planet.
Data & Digital
Transform Takeda into the most trusted, data-driven, outcomes-based biopharmaceutical company.
Jobs for you
- Neuroscience Sales Representative- New Brunswick, NJ New Jersey, Remote Category: Sales and Marketing
- Associate Director, US Medical - HAE Lexington, Massachusetts Category: Medical Affairs
- Patient Support Manager- LSD Lexington, Massachusetts Category: Patient and Market Access
- Director, GIBU Sales Operations Boston, Massachusetts, Remote Category: Sales and Marketing
![Exterior of Takeda Building](https://tbcdn.talentbrew.com/company/1113/cms/takeda-exterior.webp)
About our location
Join our talent community
Get customized job alerts sent right to your inbox. Plus, get the latest in company news and other important resources by signing up for our talent community.