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Job Description

Join Takeda as the Director, Plasma Derived Therapies (PDT) Patient Access Operations out of Lexington, MA office. The Director of Patient Services is responsible for managing the execution and optimization of patient support programmes across PDT. This includes oversight of both internal initiatives and external partnerships such as HUBs, specialty pharmacies, co-pay vendors, and logistics providers. The role focuses on ensuring efficient service delivery and operational performance to improve patient access and experience. The Director also supports planning and decision-making activities that contribute to programme success.  

How you will contribute:

• The Director of PDT (Ig & A-1) Patient Services Operations is responsible for guiding the implementation and management of end-to-end partner relationship process to maximize business partner performance and provide great service to patients, including Patient Services and other internal stakeholders.
• The role includes management of the HUB partners that support the PDT business, Patient Services Programs, contracted services from Specialty Pharmacies, Co-Pay management, and Customer Services.
• The role also serves as a Takeda operations Subject Matter Expert (SME), working cross-functionally with members within Patient Access, Marketing, Legal, Compliance, Sales leadership, Sales Operations, Training, Medical and Scientific Affairs and Regulatory, along with relevant external customers and stakeholders
• Participate in strategic decision-making with cross functional business leads to ensure alignment of priorities.

Accountabilities:

• Lead and manage a group of vendors that provide services to Takeda U.S. Patient Services in support of our PDT patients, with full accountability for program operations, budget management, associated projects, external and internal relationships, contracting, and invoicing.
•  Create and oversee patient service operations including management of staffing, rules of engagement, SOWs, SOPs, and business rules.
• Responsible for developing and maintaining a solid understanding of areas related to patient services including HIPAA compliance, patient privacy/permission, and optimal patient interactions and establishing themselves as Takeda’s SME for patient services.
• Serve as the primary contact for all PDT service providers to ensure strong relationships and vendor operations aligned with Takeda’s values.
• Coordinate with Data Aggregator partners, IT, Market Access and Commercial Operations teams to negotiate and implement data feeds from customers as defined in the specific agreements. Liaise with project leaders on specific projects to maintain and improve data quality.
• Work with numerous cross-functional internal teams to facilitate and optimize patient access to therapy and customer service. 
• Work in a highly visible environment; hire and manage a strong team of individuals to deliver on goals established by the Department Head. 

Minimum Requirements/Qualifications:

• Bachelor’s Degree in Life Sciences or a Business-related discipline required; Master’s degree preferred
• 15+ years of experience and/or relevant experience in vendor management, procurement, or a related field in the Pharmaceutical industry (pharma manufacturer, pharmacy, or PBM) is required
• Extensive CRM and/or ERP experience, including requirements for external data
  feeds/integration and associated reporting.
•  Proven track record of building effective working relationships with internal and external business stakeholders
• Skill with developing statements of work and key performance indicators
• Flexible and adaptable in handling change and competing priorities
• Ability to manage multiple projects and succeed in a dynamic, fast-paced environment
• Proficiency in data analysis and reporting in Excel is required
•  Experience in Patient Services, Specialty Pharmacy operations, or Hub management services are a plus
• Pharmaceutical reimbursement experience preferred
• Ability to multi-task, plan and organize work streams, and problem solve effectively while working in a team environment
• Strong leadership skills with the ability to communicate effectively and execute changes, and manage other individuals
• Management experience, leadership skills, and ability to execute high-level ideas on an individual basis
• Ability to handle sensitive information
• Able to manage time and balance priorities
• Highly motivated, shows initiative, is proactive and able to work within a team
• Ability to present in front of a group

More about us:

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

This position is currently classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy.

Takeda Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

For Location:

Lexington, MA

U.S. Base Salary Range:

$174,500.00 - $274,230.00

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Locations

Lexington, MA

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

Job Exempt

Yes

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.