Business Account Manager - PDT Private

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Job Description

Job Description / Role Profile Job/Position: Business Account Manager – PDT Private BU/Organization: Plasma Derived therapies (PDT) Department: Commercial OBJECTIVES/PURPOSE • Responsible for maximizing utilization in key Therapy Areas and patient outcomes of the Takeda offering in designated territories/accounts • Responsible for driving and achieving business objectives through insights and analytics to prepare VB-KAM (Value Based - Key Account Management) plans within the allocated budget • Drive account stakeholder relationships; develop and monitor long-term relationships between Takeda, the account, and its key stakeholders ACCOUNTABILITIES Account Management • Understand the accounting situation, challenges, and needs • Formulate comprehensive, robust, and insight-driven key account plans • Deliver on agreed objectives and tactics within the key accounts to drive Takeda performance in defined Therapy Areas • Ensure account plans, objectives, and KPIs are transparent to the whole account team and senior leaders (captured in CRM) • Manage the account plan execution according to agreed timelines and budget • Conduct market surveillance and communicate in-field intelligence on customer insights, external stakeholder activities, and trends to key internal stakeholders (including commercial, medical, market access) • Identify key external stakeholders and develop an understanding of their needs, collaborating on initiatives and co-creating mutually beneficial solutions that add value to them and the patients • Support and collaborate with Access partner to gain product access to local formularies and/or protocols within own accounts • In coordination with supply chain, ensure Takeda product(s) are available at the account level • Operate in a manner that aligns with compliance and legal requirements and according to marketing and sales strategies • Act as an ambassador of the Takeda brand, its vision, and values Stakeholder Engagement • Develop long-term relationships between Takeda and key strategic accounts and their stakeholders • Drive the implementation of innovative offerings with key stakeholders and help differentiate Takeda from its competitors • Support and advise Healthcare professionals on the correct use of Takeda products and services portfolio • Work along with the distributors to ensure timely availability of allocated products and SKU in the account , extended reach and penetration in the area allocated Cross-Functional Team Leadership • Proactively coordinate collaboration with Marketing, Medical, and Market Access (and other internal stakeholders) to align objectives and activities with accounts and external stakeholders • Monitor account plan progress and hold collaborators, and self, accountable as agreed • Lead the core account team meetings and present account plans and progress at relevant local meetings to the management • Identify and address any collaboration misalignments Operational Excellence • Prioritize and manage accounts within assigned territory by assessing appropriate business opportunities through contacts with key decision-makers and important local stakeholders • Systematically analyze success of plans (e.g. sales, market developments, competitors) and propose mitigating actions as needed • Use learnings to further improve planning and execution • Make changes as needed based on new business opportunities and changes in the marketplace to achieve financial objectives • Ensure all reports are submitted to the Head office on a regular basis • Maintain sufficient inventory to ensure availability of products and services EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS Critical Skills and Competencies • Strategic Approach: Balances the long-term vision while driving short-term goals • Collaboration: Establishes productive relationships and partners with others across the organization to ensure common understanding of objectives and to achieve shared goals • Drive for Results: Holds self and others accountable for delivering on commitments that align with our short- and long-term goals, focused on helping patients through innovation in medicine • Engage Others – Communicate with Impact: Motivates and influences others to gain support for ideas, strategies, and actions in service of providing superior pharmaceutical products to patients; provides appropriate background so messages are meaningful • Customer & Patient Centricity: Focuses on customer satisfaction and delivers a quality service or product to the agreed standards; understands the unmet needs of patients Experience and Education • Bachelor’s degree in science/pharmacy ; PGDBA/MBA desirable but not necessary • Minimum of 5 years of industry experience, with at least 3 years within specialty care environment (Pharma/Medical Device) • Experience in managing customer relationships across the full spectrum of customer types in healthcare industry; Account management experience desirable • Gastro/Hepatology /Critical Care • Healthcare environment knowledge • Experience of working across stakeholders like Procurement, HCP in OPD and IPD setting , Nursing etc within the key accounts

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