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Senior Procurement Experience Agent

Exton, Pennsylvania
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Takeda Business Solutions (TBS) is an award-winning organization within Global Finance, committed to creating an exceptional experience where our stakeholders feel supported and confident in our solutions.

A key business partner for Takeda, we harness the power of data and digital to optimize end-to-end processes across Finance, Procurement and HR.

TBS is a driver of the latest technology and next-generation capabilities in artificial intelligence, machine learning, robotics, process automation, and analytics, while being agile at scale.

With a clear line of sight to the patient, we create seamless experiences that free up our people’s time to focus on our purpose — better health for people, brighter future for the world.

When you join TBS, you'll become part of an exciting journey of transformation. Our shared mindset of innovation means we’re constantly striving to improve our organization, ways of working and outcomes — creating a uniquely rewarding culture for employees and an exceptional people experience.

It's an exciting world of collaborative change, where you’ll be empowered to challenge the status quo, make a lasting impact, and reimagine the future for yourself and the business.

Job ID R0119541 Date posted 03/25/2024 Location Exton, Pennsylvania

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’sPrivacy Noticeand Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description


The Sr. Procurement Experience Agent is responsible for supporting of all Takeda’s day-to-day Procurement activities, supporting all super users in scope with in-depth Source-to-Pay knowledge; both as walk-through assistance as well as executing tasks on behalf of the users with a focus on outstanding people experience.

As members of the TBS Procurement Solutions team, they are responsible for:

  • Supporting users’ decisions related to operational supplier management and ensuring compliance to internal processes and policies. This includes but is not limited to identifying existing preferred suppliers, right buying channels and guiding users to use them
  • Supporting supplier selection in alignment with the requirements received from the business.
  • Delivering the end-to-end Procurement process in a compliant, effective and efficient way, with a focus on cycle time and improved user experience
  • Ensuring the right solutions are put in place to enhance people experience, aiming at making users feel supported throughout their Procurement experience.
  • Supporting process improvements, for example by means of flagging issues, concerns and opportunities from the supported countries and BUs and partnering with the Continuous Improvement workstreams
  • Coordinating with the Contract Operations Team where applicable and ensuring all relevant enablements will be activated in time and in parallel to the contract management process
  • Supervising or actively supporting execution of non-contract related PR/POs on behalf of the users, depending on volumes and providing guidance on processes.
  • Acting as additional support for proactive issues resolution, liaising with all other relevant TBS towers and Procurement Solutions teams, and as an additional escalation point for Procurement agents

Geographic Scope:

Regional – United States and Canada


  • Support supplier selection, TPRM and supplier on-boarding
  • Ensure all information related to new and existing suppliers are provided on time and made available in the relevant systems
  • Liaise with other TBS towers and GREFP and keep up-to-date with all relevant process updates or changes
  • Proactively identify opportunities for improvement and manage risks upfront, to help customers feel confident and supported
  • Build collaborative relationships based on trust and respect, staying involved until the customers understand the proposed solutions
  • Ability to work in a fast-paced environment with constant deadlines and time constraints; open to an environment where things change constantly.
  • Champion Continuous Improvement initiatives and be agents of change
  • Help with Procurement Agents onboarding and supervision, coordinate response and action plans and ensuring consistency and adherence to the model


  • The ability to enhance the people experience for users of the service
  • Mastery of transactional purchasing system solutions and vendor enablement tools
  • Robust understanding of vendor enablement concept; end-to-end process alignment and solution deployment
  • Good knowledge of existing solutions available at Takeda and in TBS or ability to quickly understand interdependencies between processes and teams and to leverage interconnections
  • Creative thinking in problem solving and issue resolution
  • Good communication and strong presentation / consulting skills
  • Bring experts together and facilitate solutions by leveraging others’ knowledge and holding themselves accountable until a solution is shared and agreed
  • Ability to offer holistic solutions and responses, looking at the broader picture
  • Strong business partnering skills, ability to engage others and adapt communication styles to the stakeholders’ needs
  • Build trust through thoroughness and consistency


Technical/Functional (Line) Expertise

  • Strong focus on metrics, trends and data and an ability to use it to effectively manage the end to end vendor onboarding process
  • Significant experience in use of ERP systems, SAP Ariba and in-depth knowledge of the underlying processes
  • Understand and enforce processes and polices related to supplier enablement and operational vendor management


  • Proven ability to be self-directed when required but always at the best interests of the wider team
  • Ability to form strong working relationships with key business stakeholders at Sr. Management level, both internally and externally (e.g. suppliers)
  • Excellent communication, listening and influencing skills;, understand customer needs
  • Strong stakeholders’ and relationship management skills

Decision-making and Autonomy

  • Technically strong with proven ability to make sound decisions and influence stakeholders
  • Solutions oriented, with the ability to analyze ambiguous problems and develop innovative and timely solutions
  • Broad business acumen with ability to understand the business implications of decisions both for the team and customers
  • (The span and nature of one’s engagement with others when performing one’s job, internal and external relationships)
  • Establishes credibility and earns respect team and other stakeholders within.
  • Able to facilitate alignment through effective influencing and stakeholder management
  • Engage with GREFP to understand current and anticipate future requirements
  • Coordinate vendor management-related tasks with CO Team and ensure flawless and continued support to business users
  • Represents TBS and Takeda to the vendor community with professionalism


  • Challenges the status quo evolve and improve the service offered by offering real and tangible solutions
  • Drive innovation and continuous improvement activities while ensuring business continuity and minimal business disruptions
  • Ensures sharing knowledge and best practices within the team
  • Applies digital environment knowledge to create better solutions and insights


  • Requires strong attention to detail in composing and proofing materials, establishing priorities, scheduling and meeting deadlines. 
  • Must be able to work in a fast-paced environment with demonstrated ability to manage multiple competing tasks and demands.


  • Knowledge of SAP Ariba, MDG, LINC and internal procedures
  • Ability to set clear and realistic expectations and proactively provide updates on the way
  • Customer-focused and people oriented with high attention to details and committed to creating strong partnerships
  • Be holistic in providing responses, looking at the whole picture of the request and offering sustainable solutions
  • Be able to listen carefully to customers and be open to consult with them for process changes
  • Comprehensive understanding of all TBS Procurement roles and interdependencies or fast learning
  • Ability to work under pressure
  • Ability to supervise and coordinate activities and actions of other (non-Senior) Procurement Agents
  • Experience in solutions-oriented or regulated industries would be a plus
  • Interpersonal skills and confident approach building partnerships amongst colleagues.
  • Advanced communication skills, verbal and writing.
  • Advanced organizational, analytical and technical skills.
  • Exceptional problem solving and customer service skills.
  • Fluent in English and business level fluency in the region’s primary operating language
  • Bachelor degree and/or 5+ years of relevant supplier management and enablement experience
  • Knowledgeable in systems and processes for efficient management of vendor creation and deactivation processes
  • Strong data-centric mindset, showing ability to recommend and implement improvements based on facts


  • Some limited travel may be required (5%)


At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

This position is currently classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy.


Takeda Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

For Location:

Exton, PA

U.S. Base Salary Range:

$84,000.00 - $132,000.00

The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.

U.S. based employees may be eligible for short-term and/or long-termincentives. U.S.based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S.based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.


Exton, PA

Worker Type


Worker Sub-Type


Time Type

Full time
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Success profile

What makes a successful team member within TBS at Takeda?

  • Collaborative
  • Values-Driven
  • Adaptable
  • Innovative
  • Empathetic
  • Communicator

Your TBS Onboarding Experience

Life at TBS – What Sets Us Apart?

Working at Takeda

  • Inclusion

    Here, you will feel welcomed, respected, and valued as a vital contributor to our global team.
  • Collaboration

    A strong, borderless team, we strive together towards our priorities and inspiring mission.
  • Innovation

    Bold initiatives, continuous improvement, and creativity are at the heart of how we bring scientific breakthroughs from the lab to patients.
  • Top Workplace

    Recognized for our culture and way of working, we’re one of only 17 companies to receive Top Global Employer® status for 2024.
  • Work-Life

    Our people-first mission extends beyond patients to include their families, communities, and our own Takeda family.
  • Empowerment

    Through trust and respect, you will have genuine support from leaders, managers, and colleagues to do your best work.

We're Steadfast In Our Commitment to Four Key Imperatives


Responsibly translate science into highly innovative medicines and accelerate access to improve lives worldwide.


Create an exceptional people experience.


Protect our planet.

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Transform Takeda into the most trusted, data-driven, outcomes-based biopharmaceutical company.

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About our location

Exton, Pennsylvania

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