People Resource Hub & Employee Lifecycle Management Analyst

OBJECTIVES/PURPOSE 

ThisPeople SolutionsSpecialistposition creates a positiveexperience for managers, employees andHRcommunitywho seekassistanceon a broad range of matterspertaining toHR Transactions.Demonstratesprocess knowledge,professionalismand genuine concern for matters brought forward by team members andfollowthrough to ensure thateach and everycase is resolved.

This roleserves as a centralized point for HR inquiries, ensuringaccurateandtimelyresponses to employees and managers.As a part ofglobalHROperatingModel,People Solutions Specialistis critical in deliveringa consistent, high-quality people experience. The role acts as the go-to expert for HR Knowledge and Resources whilemaintainingastrong human touch and an exceptional employee experience. 

People SolutionsSpecialistreceives activity through our HCM system, case management system, and automated downstream system notifications, while serving asa central pointof contact and/or support for HR transactions and employee queries.Responsible for administrating HR related queries and execution of HR transactionsworkingend-to-end case oversight across full lifecycle,timelyexecutionof the processes.The scope also includes ensuring accuracy and integrity of employee master data and monitoring compliance through the execution ofappropriate HRcontrols.

This involves assessing the issue, interpreting the situation promptly,identifyingtheappropriate resolutionor next steps, and communicating outcomes or escalations whenrequiredtocustomer and relevant stakeholders. Useindependent judgement to resolve or escalate complex employee requests.

ACCOUNTABILITIES 

• Managethe generalprocess of the employee lifecycle, such asonboarding, development,job changes,retention, and offboarding processes.

• Serve as the primary point of contact for employee inquiries, thoughmultiplechannels, ensuring all communications are handled with the highest level ofcompleteness,confidentiality,and empathy.

• Provideexceptional customer service, properly aligning expectations and fulfilling commitments, so that employee feels supported, engaged, and that his request has been completed to its end.

• Reviewand completeHR transactions received via multiple channels such asEmployee portalself-service,casesinitiatedin Service Now or any otherHR orlocalsystem.

• Ensureprocesses, projects,new solutions,and employee supportareprovidedincompliance with internal policies,laborregulations,and Takedavalues.

• Maintaina propergovernance ofHR Knowledge articleswithin SNOW,assuringHR knowledge content is updated andavailable toemployees,as well astofeednew AI agents and tools.

• Activelycontributetoidentifyinganddelivering improvedproceduresand processes to increaseagility,employee satisfaction, driving performanceeffectiveness,and continuous improvement.

• Ensureaccuracy and integrity of employee data within HR systems.

• Maintain accuratedocumentation and reporting for HR processes and service delivery.

• Support Takeda employeegloballyensuring coverage across multiple time zones as needed​

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