Organizational Change Management Lead

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Mexico City has been selected to be home to Takeda’s recently launched Innovation Capability Center thanks to its international recognition in qualified and experienced talent in the data, digital and technology fields. We invite you to join our digital transformation journey.

PURPOSE OF THE ROLE

• Lead the operational implementation of all Change Management services to deliver an Excellent Experience during times of change.  

• Execute Change Management and Communications activities to support the adoption of new processes and technology to help to achieve our Digital ambitions ensuring an exceptional end user experience.  

• Ensure timely and quality Change Management assets delivery, based on a defined strategic approach.

• Manage and monitor the change and suggest reinforcements to support the transition.  

ACCOUNTABILITIES

• Change Management and Communications service delivery to effectively support change and provide an exceptional people experience. Services include (but not limited to):  

• End to End Change Management and Communications services for digital technology implementations 

• Track Change Management and Communications effectiveness through standard KPIs 

• Identification and mitigation/management of organizational, process, system and data changes

• Manage the defined training approach in collaboration with Training team members to deliver an exceptional user experience: Training Materials, Training Effectiveness, Training Approach, Training Needs Assessment, Curriculum, LMS, etc.   

• Enable the defined Communications and Engagement activities relevant to the Change Management strategy.

• Collaboration with Communications team members to deliver an exceptional user experience 

• Monitor the Change Management effectiveness, based on data to identify the appropriate improvement actions

• Apply the Project Management practices used in Change Management and Communications, including Project Plan, Milestone Management, Status Tracking and reporting, Deliverables Follow-up, Issue and Risk Management

• Guidance and oversight of resources executing activities as required

• Implement relevant continuous improvement ideas to ensure the effective management of change. (e.g. Lessons learned, user feedback, RCA’s etc.)  

• Work with Stakeholders to identify and implement improvements within C&C methods  

• As a member of the Change and Communications team, support other team activities as needed and participate in C&C community activities to support internal collaboration and capability building

• All other duties reasonably required of the position.

DIMENSIONS AND ASPECTS

• Technical/Functional (Line) Expertise(Breadth and depth knowledge, on the application and complexity of technical projects).

• Experience with end-to-end change implementations for medium-large programs with knowledge of operational steps such as Change Impact Assessment, Change Action Plan, Communications Planning, Training Needs Assessment, Training Curriculum, Readiness Assessment, etc.  

• Leadership(Vision, strategy and business alignment, people management, communication, influencing others, managing change)   Drive participation from relevant Stakeholders and Subject Matter Experts (SME) to enable key decision making.

• Decision-making and Autonomy(Capacity and authority to make organizational decisions, autonomy in decision-making, complexity of decisions, impact of decisions, problem-solving).

• Interaction (Engagement with others when performing the job, internal and external relationships)

• Establish relationships with key Stakeholders to ensure the success our services.

• Innovation (Create/propose and implement new ideas, or solutions that bring significant positive change or value).

• Ensure the Change Management and Communications practices offer different modalities to support effectiveness.

• Complexity(Products managed, mix of businesses, internal and/or external business environment, cultural considerations)

• Partner with Stakeholders and Change Management and Communications team to bring unique and complex organizational and process questions.

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS

Essential

• Appropriate Bachelor’s in related specialization area (e.g. Change Management, Communications, Business Administration) is essential

• 6+ years of experience in Change Management in a global setting preferably in an IT function

• Experience in managing change in a diverse data and digital technology landscape

• Ability to manage change in a cross functional organization while being flexible and adaptable to work in ambiguous situations 

• Excellent interpersonal and communication skills (both written and verbal English) to clearly articulate messages to a variety of audiences 

• Ability to work successfully in multi-cultural teams and to build and maintain strong relationship with key local and global stakeholders 

• Excellent oral and written communications skills, business acumen with analytical and problem-solving skills

• Practice efficient time management and coordinates tasks, working in an international environment

• Skilled in problem-solving, able to identify and address challenges creatively and effectively

Tools and Technology 

• Experience in communicating effectively to business and IT leaders  

• Solid IT skills and a quick learner of new systems  

• Open to new ways of working and applying new methodologies  

• Proficient in using Microsoft Office 365 applications, including Word, Excel, and PowerPoint

• Experienced in using Change Management methods and tools to facilitate organizational change

Desired 

• Master’s degree in related specialization area (e.g. Communications, Change Management, Business Administration, Human Resources, IS) is desirable but not essential.  

ADDITIONAL INFORMATION

Flexibility to travel to other countries/regions when necessary 

What Takeda’s ICC Can Offer You

At Takeda, you take the lead on building and shaping your own career.

Joining the ICC in Mexico City will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

• Competitive Salary + Performance Annual Bonus

• Monthly Supermarket and Food Vouchers

• Flexible Working Schemes

• Comprehensive Healthcare Insurance Plans: Life, Medical, Dental & Vision

• Additional Time Off

• Diversity, Equity, and Inclusion Programs

If you have further inquiries on the ICC Mexico City or this role, follow us on LinkedIn.