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Job Description

The Key Account Manager (KAM) is the liaison between Takeda and strategic prioritized National and Regional accounts including, but not limited to: Corporate and Director level account leadership members,  academic institutions, hospitals, teaching institutions, Independent Delivery Networks (IDNs), Integrated Health Systems (IHSs), employers and other key potential customers as appropriate based on Hematology’s expanding portfolio.  KAMs are responsible for developing and executing business plans aligned with corporate objectives and supporting Hematology products within their assigned accounts in alignment with those objectives. States in this territory include MN, ND, SD, NE, CO, MT, and WY.

ACCOUNTABILITIES:

• Achieve or exceed sales targets and Management by Objective (MBO) goals. 

• Utilize discretion and judgment to execute on brand strategy and tactics within the assigned customer segment, which may be Medical Policy, Operations, Pharmacy, Practice Guideline and Clinical decision makers, as well as any critical support staff within a specific geographic area.

• Develop a comprehensive territory-specific business plan which includes strategies and tactics aimed at achieving corporate objectives - be prepared to present account business plans to management as appropriate.

• Develop and execute strategic and tactical account planning, such as uncovering needs, stakeholder / influence mapping, identifying / prioritizing business goals, helping define value propositions, delivering value propositions developed in collaboration with marketing and managed market teams, developing tactical plans, etc.

• Gain formulary and protocol access for specialty products in accounts (inclusion of specialty products in clinical/prescriber protocols and clinical pathways).

• Continually assesses information related economics, inventory management, reimbursement, procurement and deployment strategies and partners with internal and external experts to stay up-to-date on the latest access and reimbursement issues and trends at the local, regional and national level.

• Appropriately uses available tools and resources to monitor and evaluate industry/managed care trends and communicate relevant information to those who are impacted (i.e. Sales Forces, Leadership, and Managed Care Accounts).

• Works within established protocols to regularly communicate and deliver updates and status reports to cross functional team and stakeholders to enhance opportunities in their marketplace. 

• Delivers approved messages encompassing accurate clinical, financial, outcomes, and operational issues.

• Strategically manages assigned accounts, budget and resources, yielding maximum effectiveness and impact.

• Conduct account management at larger outlets, and assist with on-going service and support as needed.

• Engage with applicable stakeholders to deliver and help execute contracts where applicable.

• Develops relationships with Key Opinion Leaders, leveraging relationships with clinical experts to educate and inform therapeutic processes and protocols at an institution level.

• Identifies key stakeholders (C-Suite, Operations, Finance, Pharmacy) within each account and their respective needs and priorities to build relationships throughout the organization.

• Empowered to manage assigned accounts and achieve role expectations within compliance guidelines.

• Expected to work closely with other KAMs in order share best demonstrated practices, learnings and ideas.

• Proactively shares customer insights to matrix, team, leader, and marketing to ensure customer needs are met. Works effectively with Matrix and cross functional teams.

• Responsible for the US Hematology portfolio of products and their access within institutional accounts in specified geography.

Basic Requirements/Qualifications

• Bachelor’s degree – BA/BS

• 5+ years direct selling experience to healthcare professionals in the pharmaceutical, biotech, device, specialty or healthcare industry

• 2 years of account or district management in the health care industry. Specialty sales and specialty training experience will be considered toward account management experience.

• Strong understanding of the hospital integrated delivery network landscape.

• Experience developing and executing business plans aligned with corporate objectives and launching business development initiatives

• Advanced business skills in negotiation, strategy, presentation, analytics and teamwork

• Strong collaboration working within teams and a matrix organization

• Demonstrated business and strategic planning skills to identify unique selling opportunities and adaptability to changing market conditions

• Understanding of managed care landscape and how it influences/impacts business

• Strong verbal, influencing, presentation and written communication skills

• Reside within or close proximity to assigned geography

Preferred Requirements/Qualifications

• Experience with buy & bill product selling/account management

• Understands payer access and reimbursement at assigned regional, state, and local levels 

• Advanced business or scientific degree (MBA, MS, PharmD, etc.)

• Experience with managing and communicating complex reimbursement issues

• Experience with complex selling situations

• Biological product launch experience

• Experience in calling on C and D Suite accounts/Hematologists

TRAVEL REQUIREMENTS:

• Travel ~60% (depends on the needs of the customer/business and where the candidate resides within the territory)

• Ability to drive or fly to various customer meetings and attend internal trainings and meetings on a local/national basis

• Overnight travel

More about us:

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

Takeda Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

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EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

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