2025 U.S Summer Internship Program: Customer Experience (CX) Intern

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Job Description

At Takeda Oncology, we aspire to cure cancer, with inspiration from patients and innovation from everywhere. We value employees with diverse perspectives and backgrounds. As a member of our team, you would bring your unique perspective to help us achieve our aspiration and help us demonstrate our commitment to patients on a daily basis. We ensure a tight connection from research to development to commercialization to rapidly meet the needs of the cancer community, optimizing our ability to bring transformative medicines to patients. Our demonstrated leadership in the treatment of hematologic cancers and solid tumors, combined with cutting-edge science through multiple platforms, partnerships and therapeutic approaches, enable us to bring novel medicines to patients worldwide. At Takeda, you will have access to the resources of a company with over 200 years of heritage, a diverse and robust pipeline, a values-driven culture and career development opportunities.

How You Will Contribute:

• Customer Feedback Implementation: Help implement tools and processes for capturing and integrating customer feedback into business strategies.
• Support Customer Journey Initiatives: Help in creating and updating customer journey maps to better understand the touchpoints and interactions across the customer lifecycle. Assist in the execution of digital marketing and engagement initiatives to enhance the omnichannel customer experience.
• Insights Generation: Analyze data to provide insights and recommendations for improving customer experiences and enhancing engagement.
• Content Creation: Assist in developing content and materials for customer communication and education.
• Assist in Customer Research: Support the collection and analysis of customer (HCP and Patient/Caregiver) feedback to identify trends and areas for improvement.
• Learning and Development: Participate in training sessions and workshops to gain a deeper understanding of the pharmaceutical industry and customer experience practices.
• Prepare Reports and Presentations: Develop and present reports on customer experience findings and project progress to internal stakeholders.
• Innovation and Improvement: Contribute ideas and suggestions for improving customer experience processes and strategies.
• Collaborate on Projects: Work closely with cross-functional teams, including marketing, sales, and medical teams, to execute customer experience initiatives.

Internship Development Opportunities:

• Industry Exposure: Gain firsthand experience in the pharmaceutical industry, understanding its dynamics, challenges, and opportunities.
• Skill Enhancement: Develop important skills such as data analysis, project management, market research, and customer relationship management.
• Professional Networking: Build a strong professional network by collaborating with cross-functional teams and connecting with industry professionals.
• Insight into Customer Experience: Learn about the principles and practices of customer experience, including journey mapping, feedback implementation, and customer-centric strategies.
• Digital Marketing: Gain exposure to digital marketing techniques and tools, enhancing your proficiency in managing omnichannel customer experiences.
• Analytical Tools: Improve your technical skills by working with data analysis and reporting tools, gaining practical experience in generating business insights.
• Content Development: Enhance your content creation skills by developing communications and educational materials for customers.
• Leadership Development: Observe and learn from experienced leaders, gaining insights into leadership and managerial practices within a corporate setting.
• Hands-on Projects: Engage in real-world projects that impact the business, providing a sense of accomplishment and practical work experience.
• Feedback and Mentorship: Receive regular feedback and mentorship from experienced professionals, guiding your career development and helping you identify areas for growth.
• Presentation Skills: Develop your ability to create and deliver compelling presentations, an essential skill for any professional career.
• Career Path Exploration: Explore different career paths within the pharmaceutical industry, gaining clarity on potential future roles and opportunities.
• Innovation Exposure: Contribute to innovative projects and experience how new ideas are developed and implemented within a corporate environment.
• Professional Development Opportunities: Participate in training sessions, workshops, and seminars designed to enhance your professional skills and knowledge

Job Requirements:

• This is a hybrid position located in Cambridge, MA
• Candidates must be currently enrolled and pursuing a bachelor’s degree graduating December 2025 or later
• Communication Skills: Excellent written and verbal communication skills for creating content and collaborating with cross-functional teams
• Customer-Centric Mindset: A genuine interest in and understanding of customer experience principles and practices
• Technical Proficiency: Familiarity with Microsoft Office Suite (Excel, Word, PowerPoint). Experience with data analysis tools like Excel, SPSS, or others is a plus
• Analytical Skills: Strong analytical and problem-solving skills with the ability to analyze data and generate insights
• Team-Oriented: Ability to work effectively both independently and as part of a multidisciplinary team
• Organizational Skills: Strong organizational skills with the ability to manage multiple tasks and projects simultaneously
• Attention to Detail: High attention to detail to ensure accuracy in data analysis and content creation
• Adaptability: Willingness to learn and adapt in a fast-paced environment, demonstrating flexibility and a proactive attitude.
• Digital Literacy: Basic understanding of digital marketing and social media platforms. Prior experience with CRM systems is advantageous
• Creative Thinking: Creativity and innovative thinking for contributing ideas and suggesting improvements
• Professionalism: Strong professional ethics and the ability to maintain confidentiality when handling sensitive information

Internship Eligibility

• Must be authorized to work in the U.S. on a permanent basis without requiring sponsorship
• Must be currently enrolled in a degree program graduating December 2025 or later
• The internship program is 10-12 weeks depending on the two start dates(June 2nd- August 22nd)or(June 16th -August 29th)
  • The intern must be able to commit to one of these time frames
• Able to work full time 40 hours a week during internship dates

• Takeda does not provide a housing stipend or relocation support for the U.S Summer Internship Program
  

 Program Highlights:

• Hands-on experience with real projects and responsibilities
• Dedicated mentorship program pairing interns with experienced professionals
• Networking opportunities with industry professionals and fellow interns
• Internship events focused on professional and skills development
• Exposure to multiple business areas or departments within a Pharmaceutical Organization
  

Applications accepted between December 18th and January 12th

For Location:

U.S. Hourly Wage Range:

$21.00 - $46.00

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

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Job Exempt