Software Engineering Senior Manager

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Job Description

Job Title: ServiceNow Principal Developer

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the needs of patients, our people, and the planet. Bangalore, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.

At Takeda’s ICC we Unite in Diversity 

Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and the abilities they bring to our company. We are continuously improving our collaborators’ journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team. 

Experience: 12+ years (8+ years’ experience developing on the ServiceNow platform

)

The Opportunity

We are looking for a ServiceNow Principal Developer with strong expertise in ServiceNow development, AI and machine learning. The position involves developing and overseeing ServiceNow software development practices, incorporating Artificial Intelligence in Development to improve the platform, and supporting the understanding and communication of how to achieve digital transformation objectives to elevate user experience and drive operational efficiency using the ServiceNow platform’s features. The role also contributes to product integrations and design, affecting customer value.

Key Responsibilities

• Design & Development
  • Collaborate with business stakeholders to understand requirements and translate them into effective ServiceNow solutions.
  • Develop and maintain business rules, client scripts, UI policies, UI actions, flow designer workflows, and integrations.
  • Build and customize Service Portals, Employee Center, catalog items, and record producers.
  • Drive Innovation and Spike initiatives to showback Proof of Concept
  • Ensure all requirements and processes comply with Takeda’s GxP, SOX, and other regulatory standards. 
• Solution Implementation
  • Work with Architects, Principal Test Lead, and Product Managers to translate requirements into technical solutions.
  • Ensure alignment with ServiceNow Development best practices and governance standards.
  • Participate in solution design sessions, provide technical guidance, and recommend optimal configurations.
  • Bring in Creator Plus to introduce Agentic AI in ServiceNow Development practice.
  • Design and develop a workflow framework applicable to many workflows.
• Integration & Automation
  • Implement integrations between ServiceNow and external systems using REST/SOAP APIs, MID Server, and Integration Hub.
  • Automate processes to enhance operational efficiency and reduce manual effort.
• Platform Maintenance
  • Support platform upgrades, patching, and performance optimization.
  • unit testing, defect resolution, and ensure quality delivery.
  • Ensure proper documentation are maintained for developed solutions.
  • Rollout
• Mentorship & Leadership
  • Lead a team of internal and external ServiceNow developers, promoting collaboration and development best practices. 
  • Establish and maintain development standards, coding practices, and quality assurance processes. 
  • Provide guidance on ServiceNow Development best practices and standards to ServiceNow Development team members and Citizen Developers
  • Develop DevOps operating model in collaboration with Platform Operation Lead
  • Expand citizen development program by creating resources that introduce ServiceNow, train developers in best practices, and offer continuous support.
  • Stay up-to-date with the latest ServiceNow trends, tools, and best practices.
  • Provides standard methodologies for guiding adoption and influencing the stakeholder to make investments in the solution
  • Ensure that both self and team members' certifications remain current and stay up to date on all Delta releases.

Required Skills & Qualifications

• Technical Expertise:
  • 12+ years of overall IT experience
  • 8+ years of ServiceNow development experience
  • Experience in HTML, CSS, Javascript, AJAX
  • Experience of one popular web framework - React, AngularJS
  • Experience with Flow Designer, Integration Hub, and scripting in ServiceNow.
  • Experience MySQL / SQL Server & NoSQL / Relationship DB
  • Passion for JavaScript and the Web as a platform, reusability, and componentization
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • NowAssist Creator PLUS Implementation experience is a highly desirable
  • Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
  • Integration experience (SOAP, REST, and JSON as well as JDBC and file imports)
  • Strong understanding of CMDB design, CSDM, and ITIL processes.
  • SAFE Agile methodology of software development - logging, unit testing, code reviews etc.
  • Thorough knowledge of networking concepts such as IP Addressing, Firewalls, ports
• Certifications (Preferred):
  • ServiceNow Certified System Administrator (CSA) – Required
  • ServiceNow Certified Application Developer (CAD) – Required
  • ServiceNow ITSM Implementation Specialist – Preferred
• Soft Skills:
  • Strong communication and stakeholder management skills.
  • Analytical mindset and problem-solving ability.
  • Ability to work independently and in an Agile environment.

Preferred Experience

• Exposure to other ServiceNow modules like HRSD, ITOM, GRC, CSM.
• Experience with ServiceNow AI/ML capabilities like NowAssist and Predictive Intelligence (Machine Learning, Deep Learning skills)
• Experience in integrating ServiceNow with monitoring tools and third-party applications.

What Takeda Can Offer You

• Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people. 
• At Takeda, you take the lead on building and shaping your own career. 
• Joining the ICC in Bangalore will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth. 

Benefits

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are: 

Competitive Salary + Performance Annual Bonus 

• Flexible work environment, including hybrid working. 
• Comprehensive Healthcare Insurance Plans for self, spouse, and children 
• Group Term Life Insurance and Group Accident Insurance programs. 
• Health & Wellness programs including annual health screening, weekly health sessions for employees. 
• Employee Assistance Program 
• 5 days of leave every year for Voluntary Service in addition to Humanitarian Leaves 
• Broad Variety of Learning Platforms   
• Diversity, Equity, and Inclusion Programs 
• No Meeting Days 
• Reimbursements – Home Internet & Mobile Phone 
• Employee Referral Program 
• Leaves – Paternity Leave (4 Weeks), Maternity Leave (up to 26 weeks), Bereavement Leave (5 days) 

About ICC in Takeda

• Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day. 
• As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization. 

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