Senior Community and Space Experience Manager

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Job Description

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.  

At Takeda’s ICC we Unite in Diversity

Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.

RESPONSIBILITIES:

• Co-develop and execute strategy and implementation plans of Takeda Innovation Capability Center in Bengaluru, India with guidance from Head of ICC.

• Report directly to Head of ICC and collaborates with global BU / IT organizations to ensure that products / platforms are successfully delivered to businesses.

• Assist in compliance, processes, statutory filings and running of day-to-day operations of the center.

• Provide leadership to cross-functional organizations including squads / chapters composed of multiple projects / work streams in the successful delivery of high-impact IT initiatives.

• Monitor and report out the KPIs of the center.

• Works with internal ICC squads and chapters, providing support for overall collaborations and serves as a liaison between the chapters and business units.

• Assure appropriate prioritization and alignment with the strategy and direction of the organization and that appropriate resources are allocated for their development.

• Responsible for utilization of the center and technological deliveries of platforms and products to business units

• Drives an internal process towards creating optimal processes, standards and infrastructure for the center. 

• Initiate and build the strategic plan for local supplier optimization, through trend analyzes, analyzes of supplier efficiencies.

• Influence and manage an optimization plan for supplier use for IT domains on an operational, tactical and strategic level. Draft and operationalize KPI’s for suppliers to different levels of support to match optimal partnership with ICC 

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

• Minimum of 5+ years of experience in managing Captive/GCC (Global capability center).

• Graduation in any discipline is Must.

• Good to have PMO certification.

• Effectively communicate with varying levels of management i.e. IT Executives, IT Project Managers, Supplier Representatives, etc.  

• Collaborative partner able to influence and drive accountability across organizational and domain boundaries. 

• Advocates for needed change across the organization that add to our success. 

• Prior experience in managing supplier and/or customer relationships.  

• Experience with technology evaluation, deployment and project management in an Agile environment is required. 

• Ability to work collaboratively and influence others in a matrix setting. 

• Strong organizational skills, attention to detail, ability to work independently and prioritize work. 

• Excellent written and oral communication skills  

• Ability to work in a global, multi-cultural environment.  

WHAT TAKEDA ICC INDIA CAN OFFER YOU:

• Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people.

• At Takeda, you take the lead on building and shaping your own career.

• Joining the ICC in Bengaluru will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.

BENEFITS:

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

• Competitive Salary + Performance Annual Bonus

• Flexible work environment, including hybrid working

• Comprehensive Healthcare Insurance Plans for self, spouse, and children

• Group Term Life Insurance and Group Accident Insurance programs

• Health & Wellness programs including annual health screening, weekly health sessions for employees.

• Employee Assistance Program

• Broad Variety of learning platforms 

• Diversity, Equity, and Inclusion Programs

• No Meeting Days

• Reimbursements – Home Internet & Mobile Phone

• Employee Referral Program

• Leaves – Paternity Leave (4 Weeks), Maternity Leave (up to 26 weeks), Bereavement Leave (5 calendar days)

ABOUT ICC IN TAKEDA:

• Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.

• As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.

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