Platform Architect ServiceNow Data, Digital & Technology Workflows

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Job Description

The Future Begins Here 

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.

At Takeda’s ICC we Unite in Diversity

Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.

OBJECTIVES/PURPOSE

The ServiceNow Platform Architect serves as a technical leader, offering consultative guidance to the Platform Support Team, ensuring the platform aligns with business strategy, and making governance decisions. As a Platform Architect for ServiceNow, you will lead the design and implementation of ServiceNow solutions to enhance employee experiences, streamline service delivery, ensure robust security and governance, and drive digital transformation initiatives. With your extensive experience in ServiceNow architecture and knowledge of the latest technologies, you will act as a trusted advisor, overseeing the development and adoption of the platform while collaborating with cross-functional teams to develop solutions that align with enterprise objectives and simplify complex processes, thereby maximizing value through a "simple, streamlined, and scalable" approach.

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Key Responsibilities

Platform Strategy & Roadmap

• Develops and evolve a platform architectural roadmap, aligned to and prioritized by business objectives.
• Develops and communicates measurements of platform progress and business impact.
• Guides Product teams as they design, implement, and support solutions that centre on the consumption of the platform.
• Manages stakeholder requirements for platform teams to ensure successful delivery. Collaborates with Takeda ServiceNow account and Impact teams to drive continuous value.
• Translates business requirements into technical requirements that other technical team members include in the project design and delivery.

Platform Architecture

• Establish technical Governance and standards for ServiceNow product development, configuration, and foundation that prioritize simplicity, reusability, AI and automation
• Drives the overall technical design and end-to-end platform design for assigned initiatives.
• Influences/coaches modern evolutionary platform architecture principles, practices and adoption of new features (Agentic AI, NowAssist, HyperAutomation, AIOps).
• Partners with Enterprise, Solution, Domain architects, ServiceNow Account and Impact team to identify and enable the top strategic technologies/platforms that will help shape Takeda’s technology footprint to support cross-enterprise business requirements.
• Designs reference and platform architectures based on specific business constraints, requirements and dependencies.
• Designs architecture components, including design and documentation of architecture relevant platform changes or enhancements.
• Reviews and identifies gaps in architecture and assesses and defines remediation efforts or mitigation options.
• Drives cross-domain initiatives that are supported by E2E Design, applies digital standards to project platform architecture, and drives technical strategy and architectural tradeoff discussions.
• Collaborate with UX and digital teams to enhance ServiceNow products, ensuring an intuitive experience that promotes adoption and usability.

Continuously monitor and improve Platform Health to maintain it at a high level.

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Technical/Functional (Line) Expertise(Breadth and depth of knowledge, application and complexity of technical knowledge)

• 9+ years of experience in ServiceNow solution architecture, product design, and implementation.
• 6+ years of Extensive knowledge of ServiceNow’s key platform capabilities (e.g., Intelligence, Automation, Omni channel engagements, Foundation Data, Automated testing)
• 5 + years of Experience with Servicenow UX Framework, UI Actions, UI Policies, Glide records, Script Includes, Business Rules, & ACLs within the ServiceNow framework (preferred)
• 5+ years Extensive architecture experience and strategic mindset to translate enterprise goals into ServiceNow product solutions, driving towards intelligence-based citizen development.
• 6+ years Deep knowledge of ServiceNow’s key product suites (e.g., ITSM, ITOM, CSM, SecOps, IRM, HRSD, AppEngine).
• 8+ years of Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including SSO, SAML, SSL, Web Services, GraphQL, REST, LDAP, JDBC, ODBC. (required)
• ServiceNow Certified Implementation Specialist (CIS) or Certified Application Developer (CAD) required
• ServiceNow Certified Technical Architect (CTA) desired

3+ years of Experience with GenAI, ML, NLP , AIOps, Virtual Agent, Employee Center and Process Automation frameworks, Mobile.

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Leadership(Vision, strategy and business alignment, people management, communication, influencing others, managing change)

• Ability to priorize in a complex environment
• Direct strategic vendors and internal service providers ensuring the alignment of ServiceNow operational requirements
• Maintain relationships with the compliance, quality and information security teams ensuring beyond compliance quality and security of the platform
• Maintain relationships with the business and IT stakeholders to drive ServiceNow product and platform lifecycle strategy, ensuring continuous improvement and innovation
• Foster a diverse workplace that enables all participants to contribute to their full potential in pur-suit of organizational objectives.
• Ability to manage a small team of Solution Architect , Developers and analysts.

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Decision-making and Autonomy(The capacity and authority to make organizational decisions, autonomy in decision-making, complexity of decisions, impact of decisions, problem-solving)

• Works independently with minimal direct supervision.
• Leverage independent Judgment to determine optimal methods of task completion and work prioritization.
• Adherence to Takeda Policies, Processes and Standards
• Authority to delegate Tasks and Responsibilities to other (external) team-members

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Interaction(The span and nature of one’s engagement with others when performing one’s job, internal and external relationships)

• ServiceNow Platform Owner
• External Partners providing Services to Takeda.
• ServiceNow Account and Impact Team
• Enterprise Architects, Solution Architects and Domain Architects
• ServiceNow Product Teams including business analysts and architects
• Application Operation & DevOps Leads
• Capability and Process Owners
• Quality and Compliance Leads
• Information Security leads

Other teams and stakeholders using ServiceNow products at Takeda (HR, Security, Risk, Takeda Business Solutions, Research and Development, etc)

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Innovation(The required level of scientific knowledge, knowledge sharing, innovation and risk taking)

• Willing to take risks while championing new ideas in the interest of improving the end user experience.
• Abilty to discover and drive industry best practices in the area of the ServiceNow Platform operations.
• Design and implement enterprise-scale AI solutions, focusing on AIOps. Conversational AI, Generative AI, and AI-powered automation to enhance business operations.

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EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

• Bachelor’s degree in Computer Science, Artificial Intelligence, or a related field.
• 9+ years of relevant technical experience including 5+ years of the ServiceNow platform experience in a Architect role
• Strong emphasis on Customer service and providing best-in-class end-user support.
• Sense of urgency and excellent prioritization skills and ability to work under time pressure
• Ability to solve complex technical and business problems.
• Ability to coordinate projects and interact management.
• Ability to work effectively in a team environment.
• Self-starter; ability to work independently with minimal supervision.
• Knowledge of ServiceNow platform.
• Excellent verbal and written communication skills.
• Excellent judgment and customer interaction skills.
• Technical certifications and experience in the healthcare field and qualified/validated systems are a plus.

Preferred technologies:

ServiceNow Platform, AI/ML/GenAI, Workflow data Fabric, JavaScript, Angular, Seismic, MySQL/MariaDB, SAML, SSL, Web Services, REST, JDBC.

BENEFITS

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

• Competitive Salary + Performance Annual Bonus

• Flexible work environment, including hybrid working

• Comprehensive Healthcare Insurance Plans for self, spouse, and children

• Group Term Life Insurance and Group Accident Insurance programs

• Health & Wellness programs including annual health screening, weekly health sessions for employees.

• Employee Assistance Program

• 3 days of leave every year for Voluntary Service in additional to Humanitarian Leaves

• Broad Variety of learning platforms 

• Diversity, Equity, and Inclusion Programs

• Reimbursements – Home Internet & Mobile Phone

• Employee Referral Program

• Company-Provided Transport: Available at scheduled times for 2nd shift employees for a smooth commute to office and back home
• Security Escort for Drop-Off: Female employees receive a security escort to their designated drop-off point after the shift for safety
• Shift Allowance: Additional shift allowance will be provided for hours worked outside regular working hours
• Food/Meal: Meal will be provided for the 2nd shift employees

• Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 calendar days)

ABOUT ICC IN TAKEDA:

• Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.

• As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.

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