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Job Description

The Opportunity

As a Local Chapter Lead of Testing and Validation you will be responsible for ensuring we are using agile testing frameworks, processes, tools and technologies to maximize efficiency and delivery pipelines. The lead will partner with the Global Chapter Lead and other chapter leads across Innovation Capability Centers (ICCs) to ensure teams are resourced with the right skills and expertise required to achieve their mission. The Local Chapter Lead of Testing and Validation will provide continuous support to refine our testing principles, processes, and methodologies with strong focus on test automation, GenAI, Agentic AI and implementation of CI/CD pipelines.

The chapter lead guides individuals to build the appropriate skills and capabilities needed to operate in an environment that embraces agile principles and practices. The role is focused on creating high performing teams across the product and technology enablement organizations.

Responsibilities

Chapter Development

• Provide the vision and lead part of the local Testing and Validation Chapter resource pool capabilities.
• Define different capabilities with a clear and harmonized set of roles and skills per individual.
• Support Chapter members in their career progression.
• Lead the Chapter as an experienced practitioner and be a role model to the members.
• Manage escalations, risks and issues related to the testing services delivered by the agile teams.
• Ensure that testing standards and practices comply with Global IT governance and architectural standards while performing in a heavily regulated environment.
• Set up interaction and knowledge sharing processes among Chapter employees (Communities of Practice).
• Resolve organizational issues of keeping the Chapter members at work and meeting product demand.

Talent Development

• Set targets for development and growth and complete final assessment of Chapter employees in professional development, in alignment with the Global Chapter Lead.
• Recruit top talent and onboard candidates, working with HR to define roles and conduct interviews.
• Lead talent development and retention initiatives, including provisioning of training, sharing of best practices, and initiatives to promote a culture of continuous improvement.

Resource Allocation and Staffing

• Coordinate with other chapter leads to staff Chapter members on agile teams.
• Assess and manage capacity conflicts of testing staff between the different teams.
• Assess and balance the needs of the teams with people’s development goals.

Performance Evaluations

• Oversee collection of formative and evaluative feedback for each Chapter member from their network of professional connections.
• Oversee delivery of performance evaluations for Chapter members, factoring in individual contributions and collective team performance.

Skills and Qualifications

Technical/Functional (Line) Expertise

• Expert knowledge of software testing, validation, test improvement and testing processes, test methodologies, and best practices.
• Experience of creating test automation frameworks.
• Experience in designing and implementing functional, integration, acceptance, security, performance, resilience and operational tests.

Leadership

• Strategic thinking and decision making.
• Experience with leading teams of 20+ people.
• Demonstrated success in leading IT and technical teams related to agile delivery.
• Experience developing and managing high performing teams in high volume and high-pressure environment.
• Ability to form working relationships across a matrix environment with ability to collaborate.
• Excellent communication, listening and influencing skills; ability to listen, anticipate customer needs.
• Act as a change agent; drive IT culture and mindset within the country and region.

Decision-making and Autonomy

• Technically strong with ability to educate and support agile product development teams with understanding of agile software testing principles and frameworks.
• Ability to lead effectively and work concurrently across multiple priorities in a goal-oriented, timeline-driven, and remotely managed work environment.
• Solutions oriented, with the ability to structure ambiguous problems and develop qualitative and quantitative approaches for identifying and assessing various options to provide solutions.
• Strong business acumen with an ability to understand the business implications of decisions.
• Result oriented – drives to pragmatic solutions and balances the ideal with the practical in order to deliver the best value to the organization.
• Ability to adapt planning based on test results and progress and take necessary actions to compensate for problems.
• Inclusive mindset with ability to coordinate the test strategy and plan with product owners and other decision makers.

Interaction

• Establishes credibility and earns trust within the country, abroad and across multiple levels of stakeholders. Able to facilitate alignment without compromising principles.
• Encourages teamwork.

Innovation

• Challenges the status quo to drive a greater value and growth for the business.
• Works on simplification, innovation and continuous improvement activities while ensuring business continuity and minimal business disruptions.
• Ensures sharing knowledge and best practices across the center and the organization.
• Applies digital environment knowledge to create better solutions and insights.

Complexity

• Operating in an IT/data technology complex and heavily regulated environment.
• Demonstrates capability to successfully collaborate in a matrix organization and manage a complex cross functional environment driving the execution in the IT.
• Drives the changes within the ICC, has the combination of process, project and change management skills.
• Working within international / global remit and within and across other cultures.

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS

• Primary location to be located onsite within the ICC in Bengaluru.
• 15+ years of experience in leading a team of software test leads, test engineers and testers.
• Required: Bachelor’s degree in related technical field.
• Have worked with one or more of the following testing tools: qTest, Tosca, Vera, BrowserStack, OctoPerf.
• Knowledge and experience with Jira and Confluence.
• Passionate about change and continuous improvement; willing to challenge status quo and dissent when needed, and not afraid to point out areas of development.
• Excellent leadership skills and abilities, planning, effecting change, building and leading technology teams, and resource management; a track record of success in developing technology leaders and staff.
• Exceptional analytical and problem-solving skills.
• Excellent written and verbal English skills with ability to present ideas in a business and user-friendly language.
• Demonstrable knowledge in agile software testing practices.
• ISTQB, Scaled Agile Framework or other agile certifications a plus.
• Willing to work long hours when required.
• Desirable: Ability to work from the office 4 times a week.

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