Intake Manager

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Job Description

Principal Business Analyst & Demand/Intake Manager ( R&D DD&T Hyperautomation Service)

The Future Begins Here 

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet. 

Bangalore, the city, which is India’s epic enter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Centre. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.   

At Takeda’s ICC we Unite in Diversity  

Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team. 

The Opportunity

As a Principal Business Analyst & Demand/Intake Manager for R&D DD&T Hyperautomation service, you will combine strong end-to-end business analysis capability with ownership of the Use case demand intake and delivery pipeline. You will partner with business requestors, platform owners, development and QA teams to ensure automations and digital workflow initiatives are well-defined, feasible, secure, compliant, resourced, and executed with quality. You will lead requirement discovery and documentation for medium to high complexity work, drive clarity through user stories and acceptance criteria, and manage intake processes, prioritization, resourcing, and knowledge transfer to support successful delivery.

Key Responsibilities

1)  Automation Use case - Demand Intake & Pipeline Management

• Lead the demand/intake process for incoming initiatives: capture requests, validate outcomes, clarify scope, confirm assumptions, and ensure readiness for estimation and planning.
• Run structured triage (e.g., automation suitability, complexity, risk/compliance, integration needs, data sensitivity, environment strategy) and route demand to the right path (RPA delivery team vs low-code workflow vs process improvement).
• Manage and forecast the demand delivery pipeline aligned to portfolio/business planning (monthly/quarterly), maintaining visibility of priorities, dependencies, constraints, and delivery readiness.
• Assess feasibility and coordinate with relevant functions to evaluate impacts/dependencies related to   technical environments (Microsoft/AWS/Infrastructure), connectors/integrations, orchestration, monitoring, testing, training, and support.
• Communicate intake outcomes, priorities, dependencies, risks, and ambiguities to stakeholders and governance/leadership forums.

2) Business Analysis

• Independently deliver business analysis outputs for medium to high complexity initiatives according to standards.
• Elicit and document requirements through workshops, interviews, process walkthroughs, and refinement sessions—translating business intent into implementable automation scope.
• Decompose needs into user stories, acceptance criteria, and clear functional/non-functional requirements, including:
  • process steps, variants, and exception handling
  • volumes, timing, SLAs, and operational constraints
  • auditability, logging, traceability, and reporting needs
  • security, access model, and data handling expectations
• Produce and maintain up-to-date documentation for assigned solutions (e.g., process maps, system interactions, data flows, integration points, operational runbooks inputs).

3) Delivery Enablement, Testing & Quality Collaboration

• Partner with Power Platform engineers/RPA developers, QA, and platform owners to validate user stories, refine edge cases, and ensure build feasibility.
• Support testing strategy and execution: test scenarios, UAT planning/support, defect triage, and review of QA outcomes to ensure production readiness.
• Support definition of POCs and success criteria (benefit targets, cycle time reduction, error-rate reduction, controls).
• Provide ongoing delivery updates; proactively manage changes, issues, risks, and escalations.

4) Knowledge Transfer, Support Transition & Capability Building

• Define and implement a consistent approach for knowledge capture and transfer (design decisions, automation logic, exception handling, credential strategy, monitoring, runbooks).
• Develop functional training and knowledge transfer plans; validate effectiveness (handover checklists, support readiness, hypercare approach).
• Review analytical outputs for completeness and alignment with standards; coach/guide junior colleagues and contribute to intake and BA playbooks for Power Platform RPA.

Skills & Qualifications

• Bachelor’s/Master’s degree (or equivalent experience).
• 12+ years experience in Business Analysis (or closely related roles), including ownership of medium–high complexity initiatives.
• Experience operating in Lean/Agile delivery; comfortable with backlog-driven workflows (e.g., Jira/Confluence-style).
• Strong stakeholder management, facilitation, and communication skills across all levels.
• Demonstrated ability to:
  • elicit, analyze, and document requirements end-to-end
  • write high-quality user stories and acceptance criteria
  • document process/data flows and system interactions and keep them current
  • organize, prioritize, and break down complex problems
• Practical experience with intake/demand processes, high-level planning, and cross-functional coordination.
• Comfort collaborating on testing activities (test scenario definition, UAT support, QA result reviews).

Technical / Domain Skills

• Microsoft Power Platform experience, including:
  • Power Automate (cloud flows), approvals, and integration patterns
  • Power Apps and Dataverse fundamentals (where applicable)
  • environment strategy, solutions, ALM concepts (where applicable)
• RPA concepts, orchestration/monitoring, exception handling, operational stability.
• Data analysis for validation/troubleshooting (e.g., SQL-like querying where applicable; logs/telemetry interpretation).
• Modeling knowledge (e.g., BPMN/UML) and ability to create clear process diagrams/specifications.
• Experience working across multiple enterprise systems/integrations (APIs, file exchange, legacy apps).
• Ability to collaborate using Figma for low-fidelity and high-fidelity workflow designs and UI prototypes supporting Power Apps/automation front-ends.
• Familiarity with Gen AI concepts and practical application in analysis and automation contexts (prompting, evaluation, grounded outputs).
• Working knowledge of AWS fundamentals relevant to automation and integration (accounts, regions, IAM concepts, networking basics).
• Experience collaborating on or consuming AWS-hosted integrations (e.g., API Gateway, Lambda, ECS/EKS endpoints) from Power Platform/RPA solutions.

Preferred / Nice-to-Have

• Certification (CBAP, BCS, or similar).
• Microsoft certifications (Power Platform-related) and/or RPA-specific certifications.
• Life sciences / healthcare / pharmaceutical experience.
• Experience in R&D
• Familiarity with compliance/regulatory contexts (e.g., SOX, GxP/GMP/GCP) and controls-minded automation design.
• Experience with operating model topics: citizen development governance, platform guardrails, release governance, support model design.

What Takeda Can Offer You 

• Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people. 

• At Takeda, you take the lead on building and shaping your own career. 

• Joining the ICC in Bangalore will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth. 

Benefits 

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are: 

• Competitive Salary + Performance Annual Bonus 

• Shift timing– 2nd Shift – 3 PM to 12 AM IST

• Company-Provided Transport: Available at scheduled times for 2nd shift employees for a smooth commute to office and back home 

• Security Escort for Drop-Off: Female employees receive a security escort to their designated drop-off point after the shift for safety 

• Flexible work environment, including hybrid working 

• Competitive Salary + Performance Annual Bonus 

• Comprehensive Healthcare Insurance Plans for self, spouse, and children 

• Group Term Life Insurance and Group Accident Insurance programs 

• Employee Assistance Program 

• Broad Variety of learning platforms  

• Diversity, Equity, and Inclusion Programs 

• No Meeting Days 

• Reimbursements – Home Internet & Mobile Phone 

• Employee Referral Program 

• Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 days) 

About ICC in Takeda 

• Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day. 

• As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.

#LI-Hybrid

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