Atlassian Community Manager

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Job Description

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Mexico City has been selected to be home to Takeda’s recently launched Innovation Capability Center thanks to its international recognition in qualified and experienced talent in the data, digital and technology fields. We invite you to join our digital transformation journey.

THE OPPORTUNITY

As our Jira/Confluence Community Manager, you’ll be a key player in nurturing and expanding our DevOps community. Your responsibilities will include training, content creation, community engagement, and building relationships within the DevOps space.

RESPONSIBILITIES

• Jira and Confluence Coaching and Training: Provide end-user coaching and support on using Atlassian tools like Jira and Confluence. This includes creating spaces, translating projects, using integrations, writing queries, configuring boards, and leveraging Confluence effectively.
• Assess Jira Integrations: Evaluate our integration needs and propose solutions.
• Community Building: Develop strategies to grow our community and promote Jira and Confluence.
• Content Creation: Produce high-quality content (blogs, articles, videos, webinars) to educate and inspire community members.
• Community Engagement: Actively participate in online forums, mailing lists, and other channels to facilitate discussions and address questions.
• Partnership Development: Collaborate with stakeholders to establish cross-promotional partnerships.
• Feedback Collection: Gather insights from community members to improve our products and services.

SKILLS & QUALIFICATIONS

Education:

• Bachelor's degree in a relevant field or equivalent practical experience.
• Atlassian Certified Professional is a plus.

Skills:

• Bachelor’s degree or equivalent practical experience.
• Experienced in training individuals and teams on Jira and Confluence.
• 3+ years as a Scrum Master or in a similar role.
• Scrum Master Professional certification is a plus.
• Atlassian Certified Professional is a plus.
• Desirable understanding of the Software Development Life Cycle.
• Desirable experience in community management within a technical context.
• Proactive in staying up to date with industry trends.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Creative mindset.
• Data-driven with the ability to analyze metrics.
• Self-motivated and collaborative.
• Nice to have some familiarity with DevOps tools (Bitbucket, GitHub, JFrog).
• Desirable experience with testing tools (Tricentis qTest, Tosca).
• Proficient in professional English.

What Takeda’s ICC Can Offer You

At Takeda, you take the lead on building and shaping your own career. 

Joining the ICC in Mexico City will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

• Competitive Salary + Performance Annual Bonus 
• Monthly Supermarket and Food Vouchers
• Flexible Working Schemes
• Comprehensive Healthcare Insurance Plans: Life, Medical, Dental & Vision
• Additional Time Off
• Diversity, Equity, and Inclusion Programs

If you have further inquiries on the ICC Mexico City or this role, follow us on LinkedIn, and look up for our upcoming online events where we will elaborate on open roles and host Q&A sessions. 

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