Service Governance Lead

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Job Description

Pursuant to Section 20 C.F.R. 656.10, you are hereby notified that an application for Alien Employment Certification will be filed by Takeda Pharmaceuticals U.S.A., Inc. for the following job opportunity:

JOB LOCATION: Lexington, MA

POSITION: Service Governance Lead

POSITION DESCRIPTION: Takeda Pharmaceuticals U.S.A., Inc. is seeking a Service Governance Lead with the following duties: Lead a Global team of IT Service Management process owners to establish, maintain, and operate IT Service Management processes to align with ITIL best practice; Monitor and report on process effectiveness to senior management by applying CSF and Indicator standard reporting; Suggest areas for improvement and bring suggestions for process improvements to the process owner or senior management; Influence team members and technical resources for Service Management Process adoption; Identify Service management improvement opportunities and deliver quantifiable benefits with operational delivery; Experience in managing, motivating, and developing team members both collectively and individually and in achieving positive cultural change; Complete Service Management roadmaps managing cross-functional partnerships and our relationships; Manage budget including operating expenses and capital project expenses. Up to 75% remote work allowed. 20% domestic and international travel required.

REQUIREMENTS: Bachelor’s degree in Electrical Engineering, Computer Science or related field plus 7 years of related experience. Prior experience must include:  Lead a Global team of IT Service Management process owners to establish, maintain, and operate IT Service Management processes to align with ITIL best practice; Monitor and report on process effectiveness to senior management by applying CSF and Indicator standard reporting; Suggest areas for improvement and bring suggestions for process improvements to the process owner or senior management; Influence team members and technical resources for Service Management Process adoption; Identify Service management improvement opportunities and deliver quantifiable benefits with operational delivery; Experience in managing, motivating, and developing team members both collectively and individually and in achieving positive cultural change; Complete Service Management roadmaps managing cross-functional partnerships and our relationships; Manage budget including operating expenses and capital project expenses; Define, Establish and rollout Global IT Service Management processes leveraging ITIL and CMMi best practices including Standard Operating Procedures (SOP), KPIs, Roles and Responsibilities, Training and RACI in Pharma Industry.

Full time. $223,600 - $232,000 per year.  Competitive compensation and benefits.

Qualified applicants can apply at https://jobs.takeda.com. Please reference job #R0140201. EOE

Any individual may provide documentary evidence bearing on this application, with information on available workers and information on wages and working conditions, to the Certifying Officer, U.S. Department of Labor, Employment and Training Administration, Office of Foreign Labor Certification, 200 Constitution Avenue, NW, Room N-5311, Washington, DC 20210.

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