Senior Manager, Training

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Job Description

OBJECTIVES/PURPOSE

• Supports Patient Access Effectiveness and in particular the Field Access team, through the organization, development and delivery of training programs.
• This person is a subject matter expert (SME) in training for Patient Access at Takeda across multiple therapeutic areas and will act as a resource for other Training roles within the team.
• Consults with key stakeholders and subject matter experts (SMEs) to ensure training programs are current and result in desired organizational and individual performance.
• Measures, reports and influences the effectiveness of training programs to management, through consultation and participation in metrics meetings. 

DIMENSIONS AND ASPECTS

Technical/Functional (Line) Expertise

• Define current state environments, understand future state needs, and define training plans to address gaps, aligned with Field Access.
• An expert in managing training processes and applying ADDIE principles to drive performance improvement.
• Continually evaluate effectiveness of current training programs and conduct ongoing skills and needs assessments.  
• Lead content collaboration with stakeholders, problem-solving to achieve performance objectives and resolve issues and risks.
• Monitor feedback on courses and partner with stakeholders to make improvements.
• Partner in the development, delivery and continuous improvement of training programs through identification, selection and deployment of appropriate tools and methodologies.
• Ensure the availability of business reports and metrics pertaining to program activities / progress that inform management decision-making.
• Experience dealing with various interrelated, interdependent systems and processes. Experience translating complex processes to ensure understanding.
• SOP maintenance to align with current business processes.
• Ensure all materials are approved through proper reviews and promote a culture of compliance with all training activities.

Leadership

• Demonstrated ability to provide high-level influence without formal authority.
• Coaches new hires in Patient Access to develop within their respective competencies

Decision-making and Autonomy

• Moves easily between addressing current needs and planning for the future with informed insight. Considers marketplace and economic forces and trends in making sound business decisions

Interaction

• Builds and models a culture of questioning and constructive challenge to foster openness and candid dialogue.
• Listens to and carefully considers others’ perspectives.
• Coaches others to act with an understanding and sensitivity to others locally and globally, internally and externally.
• Collaboration with US Commercial Learning & Development on new hire onboarding, customer interaction training, and ongoing development.
• Actively contributes to any Patient Access-related training for US Franchise sales and marketing teams.

Innovation

• Introduce new training ideas into the organization, adapts new ideas and converts them into approaches that meet training challenges.
• Must be innovative and courageous to challenge the status quo.

Complexity

• Plan, identify, develop, and produce tactics, materials, and program offerings that enhance the learning experience in one or more specific therapeutic areas within the programs we support. 

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

• Ability to demonstrate a solid understanding of business acumen; partnering with the organization by supporting Change Management, developing colleagues through coaching, supporting the organization with competency management, evaluating learning impact and ability to demonstrate performance improvement through strong needs analysis to identify potential training solutions.
• Accountable to deliver on the above items in way that fosters Takada-ism, PTRB, and a positive and collaborative culture. 

EDUCATION

• Bachelor’s degree

   EXPERIENCE

• Patient Access or relevant access experience strongly preferred.
• 5+ years of training experience required.
• 8+ years of functional proven experience around pharmaceutical Patient Access processes, approaches and systems.

   SKILLS AND TRAITS

• Ability to quickly develop a level of trust with both new hires and stakeholders.
• Ability to collaborate with and influence cross-functional partners without direct authority.
  • Must be able to communicate ideas and themes both verbally and in writing, in a way that is both functionally clear and emotionally resonates with the target audience.
• Strong organizational skills, along with solid decision-making skills, ability to work on multiple and often diverse areas and to prioritize effectively
• Strong patient orientation/focus.
• Demonstrated strategic thinking, initiative, creativity, and proven track-record for innovation.
• Strong verbal and written communication skills are essential.

ADDITIONAL INFORMATION

Ability to Travel (when approved and safe to do so) up to 10% of the time to support therapeutic-area conferences, meetings and events.

#LI-REMOTE

Takeda Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

For Location:

USA - MA - Hayden - 45-55

U.S. Base Salary Range:

$137,000.00 - $215,270.00

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Locations

USA - MA - Hayden - 45-55

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

Job Exempt

Yes

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