Technical Lead for ServiceNow Products

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Job Description

Job Description

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.  

At Takeda’s ICC we Unite in Diversity

Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.

About the role:

As a Technical Lead in the Calibration Management System (CMS) space within the Plasma-Derived Therapies (PDT) business unit, you will lead strategic planning, design, and implementation of CMS architectures that support the business objectives. Your role will be pivotal in driving innovation and operational excellence including day to day delivery. You will establish and enforce best practices, lead the delivery of scalable and secure IT Service Management solutions, collaborate with business and technical stakeholders to develop architectures and ensure that the execution aligns with critical project/business objectives. You will also be instrumental in fostering a culture of technical and engineering proficiency, mentoring a team of software developers and data engineers.

Collaborating closely with business stakeholders and global leadership, you will ensure that the team’s efforts enhance business capabilities and drive forward the strategic goals of PDT as well as Takeda. Your leadership will be key in advancing the technology landscape to support the evolving needs of the global marketplace.

This position will align to Cloud & Custom Development chapter of the ICC and report to the PDT Delivery Lead.

How you will contribute:

• Provide technical leadership and mentorship to development teams, guiding them through complex technical challenges and ensuring adherence to best practices and coding standards
• Lead the architectural design and strategy for Nuvolo implementations on the ServiceNow platform, ensuring scalable, secure, and high-performance solutions
• Design and oversee the integration of Nuvolo with other enterprise systems, leveraging ServiceNow’s capabilities to create seamless and efficient workflows across various platforms
• Collaborate with business stakeholders, project managers, and other IT teams to gather requirements, define technical specifications, and ensure alignment between business needs and technical solutions
• Stay abreast of the latest developments in ServiceNow and Nuvolo technologies, and proactively introduce innovative solutions and improvements to enhance the overall functionality and performance of the platform

Minimum Requirements/Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a similar field required. Master's degree in a similar field would be a plus
• 8-10 years’ experience with Nuvolo/ServiceNow across Nuvolo GXP Lab asset management. ServiceNow scripting experience using JavaScript, HTML, CSS, XML and web services integration (SOAP, WSDL, REST)
• Experience delivering architectural documentation and implementation
• Experience of working with Data Migration and ERP/IWMS/EAM Implementation engagements
• Expert knowledge of SQL, Relational Databases
• Proven experience managing Software Engineers, Business Analysts, and Testers
• Exposure to Agile application implementation methodology
• Strong problem-solving skills and the ability to think strategically about complex issues
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams
• Expert knowledge of multiple programming languages and the ability to manage and propose proper technology choices to determine what technology and methods can be combined for the optimal result in an ever-changing product landscape

Preferred requirements:

• Proven ability to drive digital transformation initiatives that have resulted in significant business impact
• Experience in regulated industries, particularly in healthcare or pharmaceuticals
• Good understanding in service portals and hands-on experience in Widget, Instance, and Pages
• Experience with mobile development, Ajax, Jelly, Glide, and jQuery
• Integration experience with Web Services, Middleware Solutions such as TIBCO, J2EE, J2ME, JSP, Servlets, Java Scripts, JDBC, AJAX, XML, SQL Server 2008R/2012, Oracle 9i/10g/11g, MS-Access, My SQL, EDI, XSLT, .Net or other integration technologies

BENEFITS:

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

• Competitive Salary + Performance Annual Bonus
• Flexible work environment, including hybrid working
• Comprehensive Healthcare Insurance Plans for self, spouse, and children
• Group Term Life Insurance and Group Accident Insurance programs
• Employee Assistance Program
• Broad Variety of learning platforms
• Diversity, Equity, and Inclusion Programs
• Reimbursements – Home Internet & Mobile Phone
• Employee Referral Program
• Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 calendar days)

ABOUT ICC IN TAKEDA:

• Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.
• As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.

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