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CX AI Platform Manager

Bengaluru, Karnataka
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At Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet.

People join Takeda because they share in our purpose. And they stay because we’re committed to an inclusive, safe and empowering work environment that offers exceptional experiences and opportunities for everyone to pursue their own ambitions.

Job ID R0156817 Date posted 07/07/2025 Location Bengaluru, Karnataka

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’sPrivacy Noticeand Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description

As the CX AI Platform Manager for Field Team User Experience & Copilotcapabilities working in the CRMPlatforms team, you will own and manage the design, development, enablement, and support ofTakeda’s Brand lead, Marketers and Field TeamField Team User Experience & Copilotcapabilities. In this role, you will drive Takeda’sData and Digital mission through the development and adoption of advanced and innovative User Experience for field teams, including GENAI based co-pilotcapabilities, that align to business needs, best practices as well as enterprisearchitecture principles.

  • Drive innovation and continuous improvement of field team user experience and copilotcapabilities in the form of setting up simple, interactive and intuitive UI/UX features, user prompt engineering for field teams, setting up agents for sales, service and related LLM modelsaccording to business demand, prioritized use cases as well as enhancing the existingtechnology stack. 

  • Enable stakeholders (both within and outside of Takeda) to consume Takeda’s Global CRM capabilities, including the new UI/UX and copilot capabilities.

  • Oversee day-to-day operation of Takeda’s various field team UI/UX and co-pilot use cases, including platforms and services, to ensure all components work reliably andsecurely.

  • Socialize changes to existingand new capabilities, tools, components, andconsumption models to stakeholders (both within and outside of Takeda) to drive CRM and Field Team co-pilot adoption and stakeholder satisfaction.

  • Prioritize a global backlog for CRM UI/UX and co-pilot product enhancements and operational needs and manage a DevOps PlatformPOD within our delivery center to deliver on the pirotized backlog. 

Locations

IND - Bengaluru

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time
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Glassdoor Reviews and Company Rating

Success profile

What makes a successful team member within Corporate at Takeda?

  • Collaborative
  • Strategic
  • Insightful
  • Results driven
  • Goal-oriented
  • Achiever
The environment is dynamic and evolving, so you have to be adaptable.

Maciej Niedospial - Business Reporting Manager

I’m fortunate enough to work with a highly skilled, diverse and dedicated bunch of people, and for that, I’m grateful! My colleagues continue to amaze me.

Sheelagh Gartlan - Recruitment Business Partner

Takeda is a company that emphasizes diversity and inclusion. By bringing people together who have diverse backgrounds, competencies, and personalities, innovation and ideas grow.

Michelle Chen - Human Resources Manager

  • Impact across generations Partnership brings together world-leading plasma companies to focus on developing and delivering a hyperimmune immunoglobulin in the global fight against COVID-19.
  • Takeda Scoops Global Top Employers® Award Takeda Pharmaceutical Company Limited today announced it has become part of a select group of only 15 to receive Top Global Employer® status for 2024.

Working at Takeda

  • Inclusion

    Here, you will feel welcomed, respected, and valued as a vital contributor to our global team.

  • Collaboration

    A strong, borderless team, we strive together towards our priorities and inspiring mission.

  • Innovation

    Bold initiatives, continuous improvement, and creativity are at the heart of how we bring scientific breakthroughs from the lab to patients.

  • Top Workplace

    Recognized for our culture and way of working, we’re one of only 17 companies to receive Top Global Employer® status for 2024.

  • Work-Life

    Our people-first mission extends beyond patients to include their families, communities, and our own Takeda family.

  • Empowerment

    Through trust and respect, you will have genuine support from leaders, managers, and colleagues to do your best work.

We're Steadfast In Our Commitment to Four Key Imperatives

Patient


Responsibly translate science into highly innovative medicines and accelerate access to improve lives worldwide.

People


Create an exceptional people experience.

Planet


Protect our planet.

Data & Digital


Transform Takeda into the most trusted, data-driven, outcomes-based biopharmaceutical company.

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