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HR Operations Excellence Lead – Japan, GEM & China

Multiple Locations
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Takeda Business Solutions (TBS) is an award-winning organization within Global Finance, committed to creating an exceptional experience where our stakeholders feel supported and confident in our solutions.

A key business partner for Takeda, we harness the power of data and digital to optimize end-to-end processes across Finance, Procurement and HR.

TBS is a driver of the latest technology and next-generation capabilities in artificial intelligence, machine learning, robotics, process automation, and analytics, while being agile at scale.

With a clear line of sight to the patient, we create seamless experiences that free up our people’s time to focus on our purpose — better health for people, brighter future for the world.

When you join TBS, you'll become part of an exciting journey of transformation. Our shared mindset of innovation means we’re constantly striving to improve our organization, ways of working and outcomes — creating a uniquely rewarding culture for employees and an exceptional people experience.

It's an exciting world of collaborative change, where you’ll be empowered to challenge the status quo, make a lasting impact, and reimagine the future for yourself and the business.

Job ID R0125256 Date posted 06/11/2024 Location Multiple Locations

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Job Description

Takeda Business Solutions (TBS) is a global function and key business partner for Takeda. TBS is committed to creating an exceptional experience where you feel supported & confident in our solutions, across Finance, Procurement and HR. We create value for the business by freeing up employees’ time to better focus on patients and core operations. TBS is a driver of the latest technology and next generation capabilities in artificial intelligence, robotics, automation, and analytics, while being agile at scale. We have established a global network of core hubs and delivery centers to better anticipate needs and operate in a seamless, collaborative way.

Accelerate Value & Make an Impact by:

  • Provide leadership, contribute to the vision, strategic direction, KPI’s and goals for the TBS People Solutions Employee Lifecycle Management and Payroll & Benefits Operations functions

  • Drive global consistency and partnership, transition of services from in country to regionalized delivery model.  Identifying opportunities globally to drive improved business performance, continuous improvement through standardization and harmonization, and enable cost savings to be realized, ultimately improving end-user experience.

  • Drive year on year costs savings in line with the efficiency and synergy targets as per the TBS strategy

  • Drive run payroll process standardization, simplification & automation.

  • Acts as ambassador of continuous improvement mindset for managed team and enables synergy between Employee Lifecycle Management and Payroll & Benefits Operations Teams

  • Accountable for robust data privacy controls, ensuring all processes and procedures are robust and are built to ensure compliance, regulatory or company requirements, mitigating any risks as they arise.  Develop good working relationships with both internal and external suppliers, including third party vendors. 

  • Drive a mindset and capability uplift across the Employee Lifecycle Management and Payroll & Benefits Operations teams, developing next generation TBS capabilities require, including having an Enterprise mindset to deliver simplified and innovative customer solutions whilst maintaining high levels of engagement, motivation, and productivity.

  • Establish and manage the relationship with stakeholders to understand the business requirements and align with TBS strategy.

  • Jointly drive together with the PS Global Process Champions and Global HR & Payroll Process Owners the harmonization, standardization, and automation of HR processes.

  • Collaborate with IT to maximize the current and future functionality of the IT systems, to meet the as-is and future needs of the business to promote automation and maximize efficiency.

  • Partner with other functions across TBS to drive digital and automation through tools such as RPA and AI, achieving longer term value to Takeda.

  • Build high performance teams and build career path for HR professionals both within TBS and between TBS and the Takeda Global HR organization. 

  • Resolve any escalations or issues raised in regard to operational delivery provided to Takeda.

  • In collaboration with other functions in TBS, drive a sustained improvement in our NPS (net promoter score).

Required Qualifications: 


  • University Degree and 10+ years Payroll Operations experience, additional CIPP qualifications preferred.
  • Proven track record in optimizing and delivering of complex employee lifecycle management & payroll operations and services.
  • Significant and demonstrable knowledge and skills in successfully managing a department responsible for multiple country payrolls and employee lifecycle management.
  • Experience managing employee lifecycle management and payroll from within a Shared Services environment is strongly desired.
    Knowledge in ADP is needed.
  • Comprehensive knowledge and skills in identifying and implementing process improvements.
  • Demonstrable knowledge and skills in utilizing Global payroll providers.
    Experience of working with the Workday system is preferred but not essential.
    Experience successfully working with and managing vendors to achieve company goals.
  • Excellent knowledge of and experience managing SOX compliance.

Click here to find out Takeda’s Diversity, Equity & Inclusion

Better Health, Brighter Future


  • タケダおよび患者さんにとって次世代のソリューションを提供する機会The opportunity to build next-generation analytics solutions for Takeda and patients
  • プロフェッショナルとしての研鑽を積み、グローバルでのキャリアを経験する機会
  • 起業家精神、アジャイル思考、コラボレーションを奨励するカルチャー
  • フレキシブルワーク
  • 競争力のある待遇

Takeda Compensation and Benefits Summary:

  • Allowances: Commutation, Housing, Overtime Work etc.

  • Salary Increase: Annually, Bonus Payment: Twice a year

  • Working Hours: Headquarters (Osaka/ Tokyo) 9:00-17:30, Production Sites (Osaka/ Yamaguchi) 8:00-16:45, (Narita) 8:30-17:15, Research Site (Kanagawa) 9:00-17:45

  • Holidays: Saturdays, Sundays, National Holidays, May Day, Year-End Holidays etc. (approx. 123 days in a year)

  • Paid Leaves: Annual Paid Leave, Special Paid Leave, Sick Leave, Family Support Leave, Maternity Leave, Childcare Leave, Family Nursing Leave.

  • Flexible Work Styles: Flextime, Telework

  • Benefits: Social Insurance, Retirement and Corporate Pension, Employee Stock Ownership Program, etc.

Important Notice concerning working conditions:

  • It is possible the job scope may change at the company’s discretion.

  • It is possible the department and workplace may change at the company’s discretion.


JPN - Tokyo - Global Headquarters

JPN - Osaka - Osaka Headquarters

Worker Type


Worker Sub-Type


Time Type

Full time
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Success profile

What makes a successful team member within TBS at Takeda?

  • Collaborative
  • Values-Driven
  • Adaptable
  • Innovative
  • Empathetic
  • Communicator

Your TBS Onboarding Experience

Life at TBS – What Sets Us Apart?

Working at Takeda

  • Inclusion

    Here, you will feel welcomed, respected, and valued as a vital contributor to our global team.
  • Collaboration

    A strong, borderless team, we strive together towards our priorities and inspiring mission.
  • Innovation

    Bold initiatives, continuous improvement, and creativity are at the heart of how we bring scientific breakthroughs from the lab to patients.
  • Top Workplace

    Recognized for our culture and way of working, we’re one of only 17 companies to receive Top Global Employer® status for 2024.
  • Work-Life

    Our people-first mission extends beyond patients to include their families, communities, and our own Takeda family.
  • Empowerment

    Through trust and respect, you will have genuine support from leaders, managers, and colleagues to do your best work.

We're Steadfast In Our Commitment to Four Key Imperatives


Responsibly translate science into highly innovative medicines and accelerate access to improve lives worldwide.


Create an exceptional people experience.


Protect our planet.

Data & Digital

Transform Takeda into the most trusted, data-driven, outcomes-based biopharmaceutical company.

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