Patient Services Manager

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Job Description

About Takeda

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster a values-based, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world. As we continue growing, we know that behind our greatest achievements, there is an engaged team of curious learners.

About the role

As the Patient Services Manager, you will play a pivotal role in overseeing the patient journey, enhancing patient engagement, and leading advocacy initiatives. You will partner with cross-functional teams to develop and execute best-in-class patient support programs across various disease states and brands. This role is a 12 month fixed term contract, based in Sydney, offering a hybrid work arrangement to provide parental leave coverage.

What you will do:

• Patient Support Programs: Design, implement, and monitor patient support programs, ensuring compliance and excellence in program execution.
• Strategic Partnership & Stakeholder Management: Lead Patient Services contribution to brand plans and activities, ensuring appropriate patient journey maps and relevant function guidance and processes are in place. Utilise technology platforms to improve stakeholder communication and collaboration.
• Patient Journey & Outcomes: Manage the patient journey mapping workshops and develop patient engagement solutions with cross-functional teams.
• Advocacy: Support the development of advocacy plans through engagement with Patient Advocacy Organisations.
• Governance & Operational Excellence: Lead governance activities, manage third-party vendors, and ensure quality oversight of patient support programs.

What we’re seeking in you:

• Bachelor’s degree in nursing, healthcare, business, or related field required, advanced degree is a plus.
• Demonstrated experience in Pharmaceutical/Biotech sectors, with a preference for backgrounds in Government Affairs, Policy or Advocacy. 
• Proven track record in conducting Advocacy or Policy initiatives.
• Strong understanding in Healthcare Policies, Advocacy, Healthcare System Navigation, Planning, and Innovation. 
• Demonstrates excellent communication and stakeholder management skills, adaptability and problem-solving.
• Proficient in using AI-generated insights to enhance patient engagement, automate support program operations, and leverage AI-powered communication platforms for stakeholder collaboration. Competent in compliance monitoring and risk detection, utilising AI tools and technologies to improve patient support programs.

What awaits you:

• Market leading benefits that make a difference to individuals, families, carers during each stage of your career
• Rewarding career and development opportunities tailored to your aspirations
• Flexible leave options that help you personalise your work experience
• Comprehensive wellbeing program supporting your social, financial, mental and physical wellbeing

Takeda is dedicated to fostering a diverse and inclusive workplace, creating an environment where everyone can contribute and participate to reach their full potential. We aim for all employees to feel equally valued, supported, and celebrated. Your unique attributes—such as culture, national origin, gender, gender identity, sexual orientation, disability, and age—truly enrich our team, reflecting the diversity of our wider community. We welcome your application, even if you don’t have all of the required experience, and encourage you to email us if we can provide any reasonable accommodations to enable you to participate in this recruitment process.

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