PDT DDT Systems Specialist

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Job Description

ABOUT PLASMA-DERIVED THERAPIES

As a trusted global leader and industry partner who is reimagining plasma and exploring its untapped potential, Takeda’s Plasma-Derived Therapies Business Unit is dedicated to transforming the lives of patients worldwide who rely on these lifesaving and life-sustaining therapies.

With an 80-year legacy of developing treatments for rare and complex chronic diseases, we thrive on innovation, offering a broad, differentiated portfolio of more than 20 plasma medicines with integrated care solutions to patients in more than 80 countries.

Powered by 17,000+ Takeda employees primarily focused on plasma, our > 200 high-quality BioLife donation centers, a dedicated R&D team, and eight world-class plasma manufacturing facilities, we are unleashing data, digital and technology to transform our end-to-end operations and set new industry standards.

This enables us to innovatively and sustainably meet the growing and changing needs of patients, our people, and our planet, today and in the future.

THE OPPORTUNITY

The position of PDT DDT Systems Specialist is a vital role within Takeda’s Plasma-Derived Therapies Function. This role is responsible for providing technical support and assistance to users within the PDT/BioLife organization. This includes troubleshooting hardware and software issues and providing technical advice on technology-related support matters. The PDT DD&T Systems Specialist will also be responsible for installing, configuring, and maintaining computer hardware and software, as well as other technology-related tasks.

Here you will help Takeda realize our ambition to transform the lives of patients through innovation and sustainability from plasma donation to delivery of medicines.

This is turn empowers Takeda’s unwavering commitment to patients.

YOUR TASKS IN DETAIL

• Provide technical support and assistance to users within the PDT/BioLife organization via telephone, email, travel to remote sites, and other channels.
• Troubleshoot PDT/BioLife hardware and software issues, as well as network problems within the PDT/BioLife plasma centers.
• Install, configure, and maintain PDT/BioLife specific computer systems, software, and hardware.
• Manage and leverage technical support for PDT/BioLife Operations systems such as PCMS, BPMS, Amadeus, Mosquito, LIMS, etc.
• Collaborate with internal and external stakeholders to support opening of new PDT/BioLife plasma centers and integration of acquired plasma centers.
• As a contributor of the escalation process, take ownership of major incidents to ensure coordination with resolving parties, effective communication to stakeholders, and post incident review in cooperation with global procedures and processes (Major Incident Management – MIM).
• Coordinate Hardware Refresh initiatives with global DD&T team(s) and external parties to ensure minimal impact to PDT/BioLife operations.
• Develop, document, and implement technology processes, policies, and procedures for the PDT/BioLife organization.
• Ensure compliance with all applicable laws and regulations related to the PDT/BioLife organization.
• Maintain accurate records and documentation of all data, digital, and technology activities.

REQUIRED QUALIFICATION, EXPERIENCE & SKILLS

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 1-5 years of experience in extensive desktop technology support role
• IT Service Management (Incident, Change, Problem, etc.) experience and/or ITIL certification
• Solid experience with various operating systems (Windows, Linux, iOS, Android, etc.), as well as networking and virtualization technologies
• Relevant experience in pharmaceutical industry business
• Proficient in English and Czech
• Excellent written and verbal communication skills including the ability to interact effectively with multifunctional teams
• Strong Business Relationship and Stakeholder Management skills

Desirable:

• Certification in Microsoft Server Administration and/or Desktop Support
• CompTIA A+, CompTIA Network+, MCSA, MCSE certifications

WHAT TAKEDA CAN OFFER YOU

For the fifth consecutive year, Takeda has been certified by the Top Employers Institute as a Global Top Employer. No investment we make pays greater dividends than taking good care of our people.

We offer you:

• A meaningful career, grounded in our values
• Continuous professional growth and global careers
• A diverse and inclusive network of colleagues
• A collaborative culture encouraging an entrepreneurial spirit and agile thinking
• A comprehensive salary and benefits package:
  • Fully paid electronic meal vouchers worth 120 CZK
  • Monthly contribution to leisure activities (Cafeteria program) – 1,000 CZK
  • Monthly contribution to transportation 550 CZK
  • Annual bonus before summer holidays
  • Hybrid work set up
  • 25 Vacation days
  • 3 Sick days
  • Multisport card with an 80% discount
  • Team-building activities
  • Mobile phone & notebook
  • Discounted O2 Tarriff
  • WeCelebrate program – the opportunity to exchange points for attractive products or vouchers for travel, electronics, health products, beauty, home and garden products, and more

Diversity, Equity, and Inclusion

At our heart are committed colleagues. We offer interested people numerous opportunities and strongly believe in, and promote, diversity, equity, and inclusion. As a company we offer roles based on merit, welcoming candidates of any gender, age, religious belief, race or ethnic origin or disability.

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