Power Platform Support Engineer

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Job Description

The Future Begins Here

Role:

The Power Platform Support Engineer is a critical member of the platform team, providing Level 2 and Level 3 support to platform customers.  This person combines Microsoft Power Platform technical skills with business knowledge to address support tickets and provide troubleshooting support to citizen developers.  This person consults with other Platform Engineers to solve requests and attends regular team meetings to stay up to date with best practices and platform strategy. 

• A professional skilled in Power Platform solution design and development in order to support business needs.  

• Act as the second tier of support for incoming requests from the business; is able to learn and utilize platform tools such as reports, administrative portals, and ticketing systems.

• Act as the liaison between requesters and the platform team to escalate the needs of the business as necessary.

• Highly trainable; able to learn from the platform team & recommend the right combination of tools for citizen developers

• Work in an agile environment and be responsive to changes in platform features. 

• Willing and able to work as part of a global team. 

Key Responsibilities

Incident Management​

• Responsible for triage & driving incident resolution with full ownership for designated customer groups.​

• Monitor and communicate incident impacts and trends related to assigned customer groups.​

• Assist and collaborate with teams in problem and major incident management activities specifically identification, research, and initial vendor contact.​

Operations Management​

• Facilitate and process service requests and participate in project planning and coordination for assigned customer groups.​

• Participate in testing of new technologies for impact analysis and transition to ongoing operations.​

• Manage individual capacity and balance time between operations and initiatives, meeting expectations for ongoing resourcing processes.​

Key Skills

• Bachelor's degree or equivalent  

• 5+ years of relevant professional experience in solution development using Microsoft Power Platform 

• Power Apps and Power Automate experience required

• Power Automate Desktop experience preferred

• PowerBI experience preferred

• Excellent oral and written communication skills. 

• Ability to discuss technical considerations with business stakeholders, using outcome-oriented language to communicate requirements and make suggestions. 

• Recent experience working in life sciences preferred 

• Recent experience working within global teams preferred 

• Investigating and Solving Problems​

• Technology Change Management​

• IT Service Management​

• Monitoring and Reporting​

• Using GDD&T’s Incident and Problem Management Tools, Methods, & Best Practices​

• Following Global Data & Technology Compliance, Security, and Risk Mgmt. Policies & Procedures​

• Understanding Global Data & Technology Products, Platforms, and Service Catalog

WHAT TAKEDA ICC INDIA CAN OFFER YOU:

• Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people.

• At Takeda, you take the lead on building and shaping your own career.

• Joining the ICC in Bengaluru will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.
  

BENEFITS:

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

• Competitive Salary + Performance Annual Bonus

• Flexible work environment, including hybrid working

• Comprehensive Healthcare Insurance Plans for self, spouse, and children

• Group Term Life Insurance and Group Accident Insurance programs

• Health & Wellness programs including annual health screening, weekly health sessions for employees.

• Employee Assistance Program

• 5 days of leave every year for Voluntary Service in additional to Humanitarian Leaves

• Broad Variety of learning platforms 

• Diversity, Equity, and Inclusion Programs

• No Meeting Days

• Reimbursements – Home Internet & Mobile Phone

• Employee Referral Program

• Leaves – Paternity Leave (4 Weeks), Maternity Leave (up to 26 weeks), Bereavement Leave (5 days)

ABOUT ICC IN TAKEDA:

• Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.

• As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.

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