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Job Description

Job Title: Digital Patient Services Specialist- Treatment & Maintenance

Location: India, Maharashtra, Mumbai

About the role:

• The Digital Patient Services Specialist is accountable for leading the enterprise level design support, execution, and end-to-end service provider management of Patient Service Programs crafted specifically for the treatment and maintenance phases of the patient journey.

• The role includes creating patient-centric solutions, leveraging digital innovation (including UI/UX design) to optimize PSP platforms, and providing end-to-end project management for seamless delivery and measurable outcomes.

• This role supports Takeda’s India Reimagined commitment to sustainable patient-centric care by ensuring PSPs are scalable, sustainable, efficient, and provide equitable access to patients while adhering to compliance and governance frameworks.

How you will contribute:

Strategic Execution Excellence

• Implement patient-centric PSPs for treatment and maintenance phases optimized for long-term impact without compromising resource efficiency

• Utilize digital tools to optimize processes such as patient enrollment, engagement, compliance, and turnaround times.

• Identify opportunities for addressing patient unmet needs that align organizational objectives with high-impact patient outcomes and enhance Takeda’s value proposition

• Address barriers to care and access through innovative strategies like telemedicine, multilingual patient education, and seamless digital pathways.

End to End Execution Focus

• Manage 3rd-party vendors and sustainable partnerships aligned with defined contractual obligations and PSP frameworks.

• Conduct onboarding and training for service providers, HCP stakeholders, and field teams to ensure consistent delivery.

• Monitor partner performance and execute PSP designs efficiently across geographies and therapeutic areas.

• Partner with cross-functional teams (marketing, sales, medical, access, etc.) and external agencies for PSP execution, ensuring effectiveness throughout program lifecycle.

• Implement measurable KPIs to monitor the impact, quality, and sustainability of patient offerings.

• Integrate user-friendly digital platforms tailored to the treatment and maintenance needs of patients and healthcare professionals (HCPs).

• Optimize patient journeys and compliance through customized digital pathways for enrollment, follow-up, and communication.

• Collaborate with PS lead, PxP, DD&T and analytics teams to incorporate actionable insights that improve user experience and operational efficiencies

• Train internal and external PSP coordinators, healthcare professionals, and sales teams to maintain consistent messaging across engagements

Digital Transformation

• Drive execution of PxP digital solutions business cases to enhance PSP performance and patient-centric value delivery by collaborating with PS lead, DD&T and ICC

• Design UI/UX functionalities for Takeda’s digital patient platforms to improve accessibility and optimize patient journeys.

• Explore digital opportunities to improve PSP accessibility and scalability, including leveraging telemedicine, patient portals, and virtual consultations.

• Utilize analytics tools to generate actionable insights that improve program effectiveness, decision-making, and compliance assessment.

• Implement virtual solutions to facilitate patient-HCP interaction via telemedicine, virtual consultations, and online education initiatives.

• Integrate emerging technologies (e.g., AI, blockchain) into PSP operations to enhance reach & deliver impactful, scalable outcomes.

Governance & Compliance

• Ensure adherence to all ethical guidelines, regulatory norms, legal frameworks, and pharmacovigilance standards.

• Work collaboratively with PS lead, E&C, DPO, medical, legal, PV, QA and finance teams to maintain transparency and integrity in PSP management

• Ensure document management within PS share point

• Drive KQI reviews and audit readiness

• Core team member in audit management

• Ensure adherence to internal & external training using digital platforms to manage and reconcile

• Conduct routine program reviews for governance compliance while embedding Takeda’s PTRB principles into key program decisions to ensure compliant program management (Ex. Payment reconciliation, GEARS event tracking, TP call record recording QC etc.)

Stakeholder Collaboration

• Build meaningful connections with key opinion leaders (KOLs), Centers of Excellence (COEs), patient organizations (POs), and healthcare professionals (HCPs).

• Partner with sales representatives, regional managers, and medical science liaisons and TP counselors to align PSP messaging and expand stakeholder engagement.

• Foster collaboration with public and private healthcare stakeholders to expand PSP influence and eliminate health disparities.

Main Responsibilities

• Patient Support Programs engagement design and end to end execution:

Lead the development and execution of scalable, efficient, and patient-centric PSPs aligned with Takeda’s objectives. Ensure sustainability, accessibility, and effectiveness while addressing unmet patient needs and promoting equitable healthcare solutions.

• Leverage Digital Innovation:

Utilize digital tools, advanced analytics, and emerging technologies to enhance patient engagement, compliance, and program outcomes. Streamline processes through optimized patient journeys, virtual HCP interactions, and robust digital platforms.

• Collaborate and Ensure Compliance:

Foster cross-functional and external stakeholder collaboration, including KOLs, HCPs, and patient organizations, while ensuring continuous monitoring to drive adherence to regulatory, compliance, and ethical governance frameworks grounded in Takeda’s PTRB value-based decision making.

What you bring to Takeda:

Professional and Personal Capabilities

Educational Background:

• Educational Background: Life Sciences degree preferred (BPharm/PharmD/PhD/MBBS/MD)

Experience:

• At least 3 years in pharmaceutical/biotech, digital healthcare service companies, focusing on enterprise level digital patient services

• Minimum 2-3 years’ experience managing digital PSPs and working with digital tools for program optimization and program performance analytics.

Skills:

• Strong analytical and project management capabilities.

• Expertise in designing UI/UX solutions for patient platforms and addressing unmet patient needs.

• Proven ability to balance operational efficiency with sustainable, patient-centric strategies.

Leadership Skills

• Champion Takeda’s Reimagined Focus Areas (Sustainability, Scalability, Efficiency, Effectiveness, and Equitable Access) through inspirational internal & external collaboration and multitasking capability

• Align programs with PTRB principles, ensuring patient-centered decision-making, teamwork, ethical adherence, and results-driven strategies

• Strong proactive ability to manage multiple PSPs across varying development stages, ensuring timely and impactful delivery

• High integrity to practice PTRB value-based decision making

Critical Success Factors

• Digital Optimization: Build intuitive and scalable UI/UX designs for PSP platforms to enhance accessibility and patient experience during treatment and maintenance phases.

• Comprehensive PSP Execution: Lead end-to-end management of PSPs, ensuring measurable, patient-centric outcomes across regions.

• Stakeholder Collaboration: Foster relationships with internal teams (sales, marketing, medical), service providers, and external stakeholders (KOLs, HCPs).

• Compliance and Integrity: Maintain compliance with local legal, regulatory, and ethical guidelines while driving PSP sustainability and scalable innovation.

• Mobility: Ability to travel up to 30%-40% as needed for program execution and stakeholder engagement.

Additional Information

Expected Travel: Up to 30%-40%

More about us:

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

Empowering our people to shine:

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

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