PDT DDT Support Analyst

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Job Description

PDT DDT Support Analyst

Takeda Pharmaceutical

Hoover, AL, Boston and Bannockburn, IL

About BioLife Plasma Services

Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment. BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.

About the role:

The DDT Support Analyst will provide hands and remote support for the US BioLife laboratories. Provide technical expertise in delivering and supporting solutions for complex our requirements. Join Takeda as a DDT Support Analyst where you will have ability to work effectively and independently with a variety of customers and other technical professionals. As part of the DDT operation Labs, you will report to DDT Support Operation Lead and work with key stakeholders.

How you will contribute:

• Proactively monitor ServiceNow helpdesk queues and prioritize daily activities.
• Provide high level of technical support on hardware and software problems for users and leadership team.
• Ability to prioritize tasks and solve complex problems
• Provide after hours on call support as required
• Remain up to date on new and emerging technologies within area of technical expertise and serves as resource to other Takeda employees.
• Identify and implement process improvements and document system/environment changes.
• Ability to travel to other locations as needed
• Requires little direction, gives guidance to others, works on technical projects, and has advanced knowledge within area of functional responsibility.

Minimum Requirements/Qualifications:

• Bachelor's Degree in Computer Science, or 5+ years in related field.
• Experience in virtualization and concepts using VMware
• Experience in monitoring and addressing laboratory systems to prevent outages
• Experience in creating and maintaining technical documents
• A broad familiarity and understanding of overall IT landscape and ecosystem including but not limited to web, mobile, front office, middleware, back-office systems.

What Takeda can offer you:

• Comprehensive Healthcare: Medical, Dental, and Vision
• Financial Planning & Stability: 401(k) with company match and Annual Retirement Contribution Plan
• Health & Wellness programs including onsite flu shots and health screenings
• Generous time off for vacation and the option to purchase additional vacation days
• Community Outreach Programs and company match of charitable contributions
• Family Planning Support
• Flexible Ways of Working
• Tuition reimbursement

More about us:

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

This position is currently classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy.

#LI-hybrid

Takeda Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

For Location:

U.S. Base Salary Range:

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

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