Customer Engagement Lead - Neuroscience

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Job Description

At our heart we are committed colleagues. We offer interested people numerous opportunities and strongly believe in, and promote, diversity, equity, and inclusion. As a company we offer roles based on merit, welcoming candidates of any gender, age, religious belief, sexual orientation, race, color, ethnic or social origin, or disability.

Our team is growing and for this we need bright minds with creativity and flexibility – what talent do you have?

ROLE OBJECTIVE

The Customer Engagement Lead (CEL) is a key strategic, people leader role within the neuroscience (NS) team. Within this role the main objectives are to increase customer interaction excellence with a team KAM’s, elevate our digital capabilities to enhance customer effectiveness in the ADHD-domain and you are part of strategic decision making in the cross functional business team.

Coach and support the development of the in-field team of 5 KAMs. Strive for interaction and excellence with your team to drive customer satisfaction and the adoption of our focus brand. This involves in-field coaching, implementation of TODAI in day-to-day work and driving further next-generation-customer-engagement initiatives. Support the KAM’s by elevating their interaction capabilities, business analytics, real-time regional planning and execution.

Elevate Takeda’s commercial customer approach beyond the product. Understand the challenges customers face and develop and implement strategies to support the customers to improve healthcare and subsequently patient care. Explore the potential of value-based projects within the NS domain. Scout for opportunities and work together with your colleagues on the implementation of projects in line with our operating models.

This role is a member of the cross functional business team and works closely together with market access, medical and has a close relationship with the distribution network and follows our revenue and supply streams. The CEL supports the BU Head in monitoring business goals, setting KPI’s and reporting the latest market developments and trends

SKILLS and COMPETENCIES

Collaboration: establish productive relationships and partners with other functions across the organization in particular Marketing, Supply Chain, Market Access and Medical, to ensure common understanding of objectives and achieve shared goals.

People leadership: as a people leader, you know growth requires individual guidance and a diverse team needs a tailored approach, not one-size-fits-all.

• Solid understanding of trends and evolution of the healthcare environment including various customer engagement channels.

• Showcase a mindset of learning, adapting and improving based on customer insights and a drive to elevate the team to maximize customer impact.

• Ability to develop strong professional relationships at all levels of interaction and across functional teams

• Ability to work in ambiguous or new situations by demonstrating a structured approach to diagnosing the problem, analyzing alternatives, recommending and implementing best solutions

• Guide and coach the KAM team in translating strategic business plans into regional plans with clear objectives, goals and measurements of success.

Lead change; embraces and implements the use of the agile working principles and digitalization agenda of Takeda

Drive for result; holds self and others accountable for delivering on commitments which are aligned with Takeda’s short- and long-term goals

• A team player with excellent interpersonal and coaching skills. Must demonstrate entrepreneurial spirit, flexibility and effectiveness in building and leading influencing teams without line manager authority

Experience and Education

• A bachelor’s degree or equivalent

• Minimum of 8 years’ commercial experience, preferably across sales, medical, marketing and/or other commercial operations roles in the pharmaceutical market

• Self-starter, able to complete tasks and manage deadlines

• Deep understanding of the healthcare customer engagement process, including omnichannel approach  

• Deep understanding of key account principles such as analyzing customer dynamics, account planning and KPI setting

• Demonstrated skills in improving customer engagement capabilities of cross functional account teams

• Familiar with CRM systems (VEEVA- SMILE)

• Experience in coaching/leading commercial teams.

• Demonstrated ability to elevate/coach teams to high performance

• Outstanding communication skills and ability to influence without authority.

• Deep understanding of standards, procedures, policies including the code of conduct of the Pharmaceutical Market

• Preferably experience working in an agile business environment

• Fluency in both Dutch and English

Please note that interviews for this role will take place from end of August.

Empowering our people to shine

At Takeda, we earn the trust of society and our customers through our values of Takeda-ism: Integrity, Fairness, Honesty, Perseverance. We incorporate these values in everything we do. They represent who we are and how we act. They help us make decisions that we can be proud of today and in the future. We enable our employees to develop their full potential.

As a global top employer, we offer exciting career paths, promote innovation, and strive for top performance in everything we do. Takeda fosters an inclusive, collaborative, and international work environment where our teams are united by their relentless commitment to our goal of improving people's health and creating a better future for the world.

Diversity, Equality, and Inclusion

Takeda is committed to foster diversity, equality, and inclusion. Hiring decisions are based entirely on qualifications and are made regardless of gender, ethnic origin, religion, sexual orientation, age, or disability.

If you are interested in this opportunity, we look forward to receiving your application via our online tool!

Learn more at takedajobs.com

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