Key Account Manager

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Noticeand Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description

Job Title:  Key Account Manager

Location:  Vietnam

About the role: 

Vaccine Business Unit (VBU) at Takeda Vietnam carry the mission of protecting Vietnamese people against dengue fever via vaccination. Dengue remains a high burden to healthcare systems globally as well as in the country.

The Key Account Manager will play a critical role in implementing the defined strategy of Vaccine BU towards a sustainable growth of Vietnam from commercial perspective and with a focus on managing key accounts.

How you will contribute: 

1.            Territory and Key Account Management

• Take full accountability for the in-market sales volume and growth rate of the territory in charge across all channels and customers.

• Identify key customers, growth drivers within the territory in charge and develop actionable plan to grow the territory in alignment with Vaccine BU strategy and brand plan.

• Develop Joint Corporation Plan (JCP) with key customers (VNVC, Long Chau, other assigned key accounts within the territory in charge).

• Build and nurture strong, long-lasting relationships with customers and partners, understanding their unique needs and delivering tailored solutions with excellence.

• Work closely with the other peers in Field force, brand team, brand activator and medical (MSL) to ensure One-Takeda image and One voice to KOLs and HCPs across channels nationwide.

2.            Stakeholder Engagement and Management

• Be the key contact point who organizes two-way communication between the company and clients to information sharing and tight cooperation in products deployment to the market. This includes product knowledge and information training, product availability management, activities planning at HCOs/vaccination centers, etc.

• Identify key stakeholders in territory in charge to engage with and work closely with all internal and external stakeholders to develop and execute strategic plans for key accounts that will be aligned with overall Takeda Vaccine business and brand strategy.

• Serve as the primary commercial contact for key external stakeholders including KOLs, HCPs, HCOs, CDCs, hospitals, Institutes, and vaccination centers.

• Collaborate closely with Strategic Planner, Activation team and MSL on strategic accounts (ePlus/VNVC, FPT Long Chau) planning and customer engagement initiatives both nationwide and region focused.

• Ensure consistent and compliant communication across all customer touchpoints aligning with Takeda-ism.

3.            Commercial Performance Excellence 

• Execute excellent commercial engagement activities as per Joint Corporation Plan.

• Provide HCPs and decision makers of hospital/ vaccination centers with on time and accurate data and information about product of Takeda and objection handling.

• Coordinate efficiently with internal cross functions to provide accurate information on time and to customers’ queries about product data and evidence, supply and demand, scientific engagement activities from Marketing, Medical and Commercial team and PV related matters.

• Provide Field force leaders with accurate monthly forecast of In-market-sales and in-arm data.

• Collect e-consent of HCPs for omnichannel engagement activities

• Manage tender of public customers in the assigned territory

• Ensure zero % of non-compliance for all activities and materials in execution.

4.            Market Intelligence & Business Insights

• Stay abreast of market information and market trend (including updated news on regulation related to our business, customer insights, market insights, performance of territory and keep track in-arm data of our product, etc.) and provide on-time feedback and inputs to field force leaders, Marketing and Medical team that contribute to brand planning, JCP and impactful scientific engagement with HCPs.

• Make decisions, build plans and activities based on data-driven

5.            AI & Digital Competency Requirements:

• To thrive in this role, candidates must demonstrate capabilities in leveraging digital tools and AI-driven insights to enhance performance and decision-making.

• AI Awareness & Adaptability, Customer Engagement via Digital Channels.

• Experience with digital platforms such as Veeva CRM, Power BI or similar tools. 

• Comfortable working with automated reporting systems and digital engagement platforms.

What you bring to Takeda: 

Education and Experience Requirements

Essential:

• Mandatory to hold a university or colleague degree in medicine or pharmacy

• Compliance mind-set is a must

• Excellent communication and presentation skills in Vietnamese.

Desired:

• Experience in pharmaceutical industry as KAM/KAE.

• Experience in vaccine, regardless of role and responsibilities

• Good command of English (verbal, reading and writing)

Key Skills, Abilities, and Competencies

• Open to learn new knowledge and skills

• With a mindset towards business partnering

• Self-motivated and results oriented

• Ability to work independently and in a team

• Versatile and resilient, ability to stay positive in pressure environment and work towards delivering results

Complexity and Problem Solving

• Customer complaint handling

• Keep good rapport with key decision makers and KOLs in the hospitals/ institutes/ vaccination centers.

More about us:

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

Empowering our people to shine:

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Locations

Worker Type

Worker Sub-Type

Time Type