Area Manager - Public & General Customers

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Job Description

Job Title: Area Manager - Public & General Customers

Location: Vietnam, Hanoi

About the role:

Vaccine Business Unit (VBU) at Takeda Vietnam carry the mission of protecting Vietnamese people against dengue fever, a disease which remains a high burden to healthcare system globally as well as in the country.

The Area Manager (AM) – Public and General Customers will play a critical role in driving the defined strategy of Vaccine BU towards a sustainable growth of Takeda’s Dengue Vaccine in Vietnam from commercial perspective and with a focus on customers at public sectors and other general accounts in private sector.

How you will contribute:

1.         People Leadership

• Take the lead in setting up a fresh, dynamic and capable team of Medical Representatives covering provinces in North & North Central or Central & Highland. The territory could be evolved and expand upon growth of business over time.

• Take the challenge of coaching and training medical representatives (MR) on technical skills and soft skills within a short time frame

• Providing prompt coaching, guidance, feedback and support to MR to maximize commercial team's performance.

• Develop and build a high performance team and be the source of talents for Takeda.

• Together with the NCM and BUD, AM will take the driver seat in ensuring all MRs respect and deliver Takeda’s values

• Being the role model to MRs in ensuring highest standard in conducting all commercial engagement with HCPs and customers follows compliance

2.         Customer Management & Territory Planning

• Be the key point of contact for the assigned customers/KOLs/HCPs in Public and General accounts for all queries related to company product.

• Work closely with NCM to set up the foundation for KOL and HCP engagement plan for the team.

• Take charge of developing quarterly territory planning that will be aligned with overall Vaccine business and brand strategy.

• Lead and coach MRs to build and nurture strong, long-lasting relationships with customers and partners, understanding their unique needs and delivering tailored solutions with excellence.

• Work closely with the other peers in Commercial team, marketing and medical to ensure Takeda image to KOLs and HCPs across channels nationwide.

• Stay abreast of market information and market trend (including updated news on regulation related to our business, customer insights, market insights, commercial performance of territory management at account level and in-arm data of our product, etc.) to guide the team in territory planning, customer management and contribute to actionable brand plan of marketing team.

3.         Commercial Performance Excellence

• Define SMART KPIs in terms of Objectives and Effectiveness for the dedicated commercial team and its MRs.

• Drive a culture of commercial excellence and continuous improvement.

• Ensure aligning the entire team’s activities with the Vaccine BU’s objectives and marketing plans.

• Ensure excellence in executing commercial activities at HCOs/vaccination centers (group product presentation, promotional call, etc.) of his/her team.

• Work with 3rd party to manage tender process for optimizing the business opportunities towards public accounts when and where is required.

• Support NCM and work effectively with Marketing and Commercial Excellence colleagues for forecasting, target planning and allocation, data tracking, consolidation and analysis, including but not limited to tender promotional scheme.

What you bring to Takeda:

Essential:

• Mandatory to hold a university degree in medicine or pharmacy
• Minimum 5 years of experience in the pharmaceutical industry with experience in managing KOLs, top HCOs, key accounts
• Compliance mind-set is a must
• Excellent communication and presentation skills in Vietnamese

Desired:

• Experience in people leadership or people manager is an advantage.

• Experience in vaccine is preferred, regardless of role and responsibilities

• Good command of English (verbal, reading and writing)

Key Skills, Abilities, and Competencies

• Strong business acumen and with strong business planning capabilities

• Effective coaching skills to other juniors and a passion for developing people

• Proven track record of driving target growth through excellent commercial activities execution

• Excellent business partnering, influencing skills and ability to work with cross-functional stakeholders

• Versatile and resilient, ability to stay positive in a pressure environment and work towards delivering results

• Self-motivated and results oriented

• Strong teamwork and mindset towards one team one goal one effort

Complexity and Problem Solving

• Hiring and selecting team members (manager level and medical representatives)

• Commercial Excellence: set KPIs and objectives for MRs

• Customer complaint handling

• External handling regarding supply matter of Strategic Customers vs. Public and General Customers

• Manage and negotiate with key decision makers in the hospitals/ institutes/ vaccination centers.

Internal and External Contacts

• Internal stakeholders: Vaccine medical, Vaccine marketing, and other peers in Vaccine Team; VN Ethnic and Compliance Officer, Business Operation (Commercial Excellence, Training); PV; Human Resource.
• External stakeholders: Distributor, Hospital/ Institute/ CDC management/ procurement/ tender/ pharmacy department, KOL, prescribers

Other Job Requirements

• Travelling time: approximately up to 60% per month in the first 6 months and up to 80% in subsequent months

More about us:

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

Empowering our people to shine:

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

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