Platform Engineer – Application Virtualization Administrator

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Job Description

Join our team and make an impact on patients’ lives

We strive to create an exceptional people experience for patients, communities, partners and employees. As a patient-focused, values-based, R&D-driven global biopharmaceutical company, we know our decisions and actions affect people’s lives. We look to our values of Takeda-ism, which incorporates Integrity, Fairness, Honesty and Perseverance, and Patient-Trust-Reputation-Business as a guide in our decision-making process to ensure we do what’s right – for our patients, our people and society.

We have a team of globally diverse colleagues who are committed to bringing Better Health to people and a Brighter Future to the world. Our success depends on fostering an inclusive environment where all employees are welcomed, empowered and inspired to use their unique voices and talents.

Working here, you will make a positive impact on people’s lives every day — including your own.

THE OPPORTUNITY

The Platform Engineer (Administrator) for Application Virtualization Platform is an experienced individual who can perform engineering activities on the Application Virtualization platform (i.e. design, build, testing, release, validation, and support)

RESPONSIBILITIES

• Contribute as a subject matter technical expert for Citrix Cloud DaaS administration and maintenance/operations/troubleshooting and all elements related the application environment.
• Stay abreast of related technology and recommend future system enhancements, improving troubleshooting and reducing the manual tasks.
• Responsible for reviewing, analyzing, and implementing recommendations for resources required to maintain and/or expand service levels or performance.
• Responsible for Level 3 platform support and maintenance activities.
• Contribute to platform architecture roadmap, in collaboration with platform owner, product manager, and platform architecture leads.
• Provision, manage and maintain the software infrastructure that supports platforms

SKILLS & QUALIFICATIONS

• Bachelor's degree in Computer Science, Statistics, and/or Management Information Systems from an accredited university or equivalent experience.
• 2+ years of more experience with Agile methods / methodologies, and leading SCRUM / Lean / Kanban teams.
• 5+ years or more of relevant professional experience as a technology engineer
• 5+ years of Citrix and/or IT operational experience, including with relevant Microsoft technologies.
• Proficient in Citrix Desktop/Application (Cloud) solution.
• Experience in implementation, administration and troubleshooting experience on Citrix systems, including Provisioning Server (PVS), XenApp and XenDesktop
• Knowledge of Netscaler, Gateway service, Director tool, Web interface, and App Streaming.
• Hands-on experience in operating and maintaining Citrix infrastructure (License server, Storefront, Delivery Controller, Citrix Director, VDA Machines).
• Hands-on experience in application deployment via SCCM.
• Knowledge of MCS, PVS, and Server Build technologies.
• Scripting commands to pull reports (PowerShell or similar).
• Knowledge on AWS EC2 using golden AMI for Citrix MCS provisioning
• Knowledge on Citrix Cloud performance and security analytics
• Knowledge on Universal Hybrid Multi Cloud Citrix licensing
• Knowledge on Citrix Cloud Application Delivery Administration
• Experience in managing global enterprise Citrix Cloud Environments
• Configuring license server and renewal/update licenses
• Ability to create and manage XenApp policies and privileges.
• Ability to customize the Citrix environment based on business requirements.
• Ability to troubleshoot and resolve Citrix issues and incidents.
• Ability to perform application updates, changes, and migrations.
• Ability to manage user profiles and access provisioning.
• Ability to secure and monitor the Citrix environment.
• Ability to perform capacity planning and analysis of the Citrix environment
• Demonstrated knowledge of Cloud technology environments (AWS preferred)
• Ability to communicate and coordinate with end-users and other IT teams.
• Ability to create and maintain knowledge articles and documentation.
• Ability to drive the support teams to meet SLAs for infrastructure uptime.
• Ability to make recommendations on enhancements and performance issues.
• Excellent analytical and problem-solving skills.

MORE ABOUT US:

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We are committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.  

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