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Operational Excellence Sr. Lead

Delegación Cuajimalpa de Morelos, Mexico City
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At Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet.

People join Takeda because they share in our purpose. And they stay because we’re committed to an inclusive, safe and empowering work environment that offers exceptional experiences and opportunities for everyone to pursue their own ambitions.

Job ID R0119786 Date posted 03/27/2024 Location Delegación Cuajimalpa de Morelos, Mexico City

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Job Description

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Mexico City has been selected to be home to Takeda’s recently launched Innovation Capability Center thanks to its international recognition in qualified and experienced talent in the data, digital and technology fields. We invite you to join our digital transformation journey.

In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.

At Takeda’s ICC we Unite in Diversity

Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.


As an Operations Lead, you’ll play a key role in our organization by being responsible for defining quality standards for deliverables, maintaining process adherence, and optimizing team performance.

You’ll report directly to the center´s managing director, ICC Mexico Head, and together with a group of Initiative Leads such as Scrum Masters or Delivery Managers should work to ensure all teams are following common processes, best practices and standards, as well as providing insights from our initiatives to drive continuous improvement.

If you’re passionate about optimizing processes, driving excellence, and fostering collaboration, we encourage you to apply for this exciting role as our Operations Lead!


  • Report directly to Head of ICC and collaborates with global BU / IT organizations to ensure that products / platforms are successfully delivered to businesses.
  • Assist in compliance, processes, statutory filings and integrating operations reports.
  • Provide leadership to cross-functional organizations including squads / chapters composed of multiple projects / work streams in the successful delivery of high-impact digital-tech and data initiatives.
  • Monitor and report out the deliverables quality KPIs across Pods/Squads.
  • Responsible for utilization of the center and technological deliveries of platforms and products to business units
  • Drives an internal process towards creating optimal processes, standards and infrastructure for the center. 
  • Influence and manage an optimization plan for supplier use for IT domains on an operational, tactical and strategic level. Draft and operationalize KPI’s for suppliers to different levels of support to match optimal partnership with ICC 

Process Adherence:

  • Monitor and maintain best practices: Ensure that our established processes and guidelines are followed consistently across all teams (e.g., SDLC, SLAs are met, quality criteria, etc.).
  • Identify process gaps: Continuously assess existing workflows and identify areas for improvement as well as identifying root causes for issues for risk mitigation.
  • Implement process, tools, and resources enhancements: Drive process improvements for all value streams and support processes. Partner with site leadership (e. g. Mex ICC Head, GCL, Delivery, Quality, etc.) and partners develop impactful, capable teams and tools that achieve sustained performance improvement.

Quality Management:

  • Quality Benchmarks: Collaborate with cross-functional teams to establish clear quality benchmarks for deliverables.
  • Quality Guidelines: Develop and document quality assurance processes and guidelines.
  • Deliverable Quality: Ensure that all solutions, products, and deliverables meet high-quality standards to prevent issues and meet the expectations of our stakeholders.
  • Quality Control: Implement quality control processes to catch and rectify any deviations.
  • Continuous Improvement: Foster a culture of continuous improvement by promoting quality awareness.


  • Process Metrics: Define and track key performance indicators (KPIs) for each pod (team) in partnership with the GCL to monitor the efficiency and effectiveness of specific processes, such as:  Downtime, Deployment Frequency, Change Failure Rate, to name a few.
  • Quality Metrics: Define and track quality metrics to assess the performance, effectiveness, and overall quality of the service and initiatives we deliver, such as: Defect Rate, First Time Pass Rate, Fail and Pass Rate, Code Coverage, escaped defects found, Defect Distribution, etcetera.
  • Compliance Metrics: Measure adherence of our initiatives to regulations, standards, and guidelines (e.g. % Adherence to SDLC, # of Security Vulnerabilities, Adherence to Security Guidelines).
  • Manage process improvement efforts, using quality methodologies and principles.
  • Analyze designated performance measures and reports to verify that work is consistently and effectively performed according to established procedures and guidelines.

Alignment with Global Chapters:

  • Collaboration: Liaise with representatives from 12 different global chapters within the organization.
  • Alignment Strategies: Develop strategies to align chapter-specific goals with overall organizational objectives.
  • Communication Bridge: Serve as a communication bridge between chapters, ensuring consistent messaging and coordination.
  • Capacity Planning: Work closely with the ICC Delivery Lead to optimize resource allocation and workload distribution.



  • Bachelor’s or Master’s degree in Computer Science, Business, Engineering, Operations Management or related fields.
  • Certifications (Desirable):
    • Project Management Professional (PMI)
    • Certified Scrum Master or Product Owner (Preferred institutions are Scrum Org, Scrum Alliance,
    • ITIL
    • Lean Six Sigma

  • Relevant experience in a Global Environment working with multidisciplinary teams across the world in different countries and time zones.
  • 10 years of operational experience working in a software development environment
  • Effectively communicate with varying levels of management i.e. IT Executives, IT Project Managers, Supplier Representatives, etc.  
  • Collaborative partner able to influence and drive accountability across organizational and domain boundaries. 
  • Advocates for needed change across the organization that add to our success. 
  • Prior experience in managing supplier and/or customer relationships.  
  • Experience with technology evaluation, deployment and project management in an Agile environment is required. 
  • Ability to work collaboratively and influence others in a matrix setting. 
  • Strong organizational skills, attention to detail, ability to work independently and prioritize work. 
  • Excellent written and oral communication skills  - professional English required
  • Ability to work in a global, multi-cultural environment.  
  • Relevant experience working in a hybrid environment: on-site and virtual.
  • Experience performing formal quality assurance reviews in partnership with the Testing or Quality Assurance Practice.
  • Familiarity and practical experience working in a fast-paced Scaled Agile Environment.
  • Strong analytical skills and ability to structure reports , work in relational databases and make data-driven decisions.
  • Strong conflict resolution skills to empower teams and drive results.
  • Excellent communication and interpersonal skills fostering collaboration and building strong relationships
  • Excellent organizational skills and ability to manage multiple initiatives.
  • Leadership qualities with the ability to motivate and guide teams, team player
  • Previous experience working in a pharmaceutical company is a plus.
  • Green Belt Certified or Black Belt Trained is a plus


•Takeda is certified as a Top Employer, not only in México and North America, but also globally. No investment we make pays greater dividends than taking good care of our people.

•At Takeda, you take the lead on building and shaping your own career.

•Joining the ICC in Mexico City will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.


It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

•Competitive Salary + Performance Annual Bonus

•Monthly Supermarket and Food Vouchers

•Flexible Working Schemes

•Comprehensive Healthcare Insurance Plans: Life, Medical, Dental & Vision

•Additional Time Off

•Diversity, Equity, and Inclusion Programs


•Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.

•As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.

•If you have further inquiries on the ICC Mexico City or this role, follow us on LinkedIn, and look up for our upcoming online events where we will elaborate on open roles and host Q&A sessions.


MEX - Santa Fe

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Success profile

What makes a successful team member within Corporate at Takeda?

  • Collaborative
  • Strategic
  • Insightful
  • Results driven
  • Goal-oriented
  • Achiever
The environment is dynamic and evolving, so you have to be adaptable.

Maciej Niedospial - Business Reporting Manager

I’m fortunate enough to work with a highly skilled, diverse and dedicated bunch of people, and for that, I’m grateful! My colleagues continue to amaze me.

Sheelagh Gartlan - Recruitment Business Partner

Takeda is a company that emphasizes diversity and inclusion. By bringing people together who have diverse backgrounds, competencies, and personalities, innovation and ideas grow.

Michelle Chen - Human Resources Manager

  • Impact across generations Partnership brings together world-leading plasma companies to focus on developing and delivering a hyperimmune immunoglobulin in the global fight against COVID-19.
  • Takeda Scoops Global Top Employers® Award Takeda Pharmaceutical Company Limited today announced it has become part of a select group of only 15 to receive Top Global Employer® status for 2024.

Working at Takeda

  • Inclusion

    Here, you will feel welcomed, respected, and valued as a vital contributor to our global team.
  • Collaboration

    A strong, borderless team, we strive together towards our priorities and inspiring mission.
  • Innovation

    Bold initiatives, continuous improvement, and creativity are at the heart of how we bring scientific breakthroughs from the lab to patients.
  • Top Workplace

    Recognized for our culture and way of working, we’re one of only 17 companies to receive Top Global Employer® status for 2024.
  • Work-Life

    Our people-first mission extends beyond patients to include their families, communities, and our own Takeda family.
  • Empowerment

    Through trust and respect, you will have genuine support from leaders, managers, and colleagues to do your best work.

We're Steadfast In Our Commitment to Four Key Imperatives


Responsibly translate science into highly innovative medicines and accelerate access to improve lives worldwide.


Create an exceptional people experience.


Protect our planet.

Data & Digital

Transform Takeda into the most trusted, data-driven, outcomes-based biopharmaceutical company.

Exterior of Takeda Building

About our location

Delegación Cuajimalpa de Morelos, Mexico City

View Map of Delegación Cuajimalpa de Morelos, Mexico City

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